Customer Service Representative
Resume:
Ashley
Wilkes
**********@******.**
m
Honoraville, Alabama
36042
SUMMARY
Flexible hard worker ready to learn and contribute to team success.
Outgoing, pursuing flexible part-time employment with weekend and
evening shift options.
SKILLS
e Firstaid and CPR certified e Booking procedures
EXPERIENCE
Business Owner
This & That Antiques 2023 - present
Answering questions of customers
Making calls
Making deposits
Delivering items
Corrections Officer/Sargent
Luverne, AL
Crenshaw County Detention Facility / Apr 2021 to 2023
e Maintained daily logs of shift activity.
e Maintained correct physical head count at all times.
e Conducted thorough cell searches to uncover contraband and other
materials not allowed at facility.
e Maintained appropriate control, security and well-being over those
detained.
e Monitored inmate behavior to prevent crime, escape attempts and
other dangerous activities.
e Conducted routine and emergency head counts.
e Patrolled and visually inspected units, yards, buildings and prisoner
property and clothing to ensure welfare, security and safety.
e@ Operated communication systems, including telephones,
switchboards, intercoms and two-way radios to effectively
communicate with other personnel
e Assisted in restraining violent and unruly inmates.
Customer Service Representative
Luverne, AL
Watts Insurance Agency/4Cs Enterprises / Aug 2013 to Apr 2021
e Documented conversations with customers to track requests,
problems and solutions
e De-escalated problematic customer concerns, maintaining calm,
friendly demeanor.
e Assisted customers in making payments on accounts and setting up
payment plans.
e Informed customers about billing procedures, processed payments
and provided payment option setup assistance.
e Answered 30+ inbound calls per day and directed to individuals or
departments.
e Balanced daily cash deposits and vault inventory with zero error
rate.
EDUCATION AND TRAINING
High School Diploma
Highland Home High School May 2006
Highland Home, Alabama
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