SABRINA ALVAREZ

● 408-***-****

San Jose, CA **132

adz0x9@r.postjobfree.com

OBJECTIVE: Seeking a position in Customer Service

● Reliable, Professional and ability to learn quickly

● Positive team player and very energetic; flexible; easily adapts to environment and changes

● Able to apply critical thinking skills under pressure;maintain confidentiality; prioritize

● Strong communication skills with families and personable with positive attributes

EDUCATION/ CREDENTIALS

Oasis high School 2018

Aptos, CA

Downtown College Preparatory Charter High School

San Jose, CA, 2014-,2015

San Jose City College

Administration of Justice 2021

Customer Service Training

Uphold high standards of confidentiality and customer service while working in a professional Elementary School, respectfulness and helping hand at Super Silver, Interpersonal communication skills with caring for toddler, maintaining safety and notifying parent of concerns and progress WORK EXPERIENCE

Sinnott elementary School, Milpitas, California

6/2013– 8/2015

Administrative Office Assistance to Principal Secretary

● Exceptional learning environment to enable extensive learning outcomes and experiences. Provided clerical assistance including but not limited to faxing, phones, data entry, completing teacher packets, assisting in school registration for parents, redirecting students as needed. Home Care Felton, California

06/15– 18

Caregiver

Providing care for a toddler. ensuring safety measures, provide learning child development skill activities. Meals preparations, communication skills exercised and updating parents with concerns and needs of child. Patience and love exercised with providing care for toddler. Sales Associate, Santa Cruz

11/26- 1/2/18

Super Silver

Providing assistance for customers, helping customers find jewelry for friends, and relatives with a budget, for the holidays. Multitasking, restocking jewelry, while cleaning the floors of any trash and assisting any customers with questions. Pricing out jewelry for customers. Patient and helpful providing assistance.

cashier, capitol, San jose

- 9/26/2018-01/10/2019

Popeyes

Providing assistance for customers, helping customers find food to feed a family, individual, or two people, for the best price. Multitasking with orders and keep the floor, lobby clean and restalking cups, drinks etc. As well as packaging food in a timely manner, while cooking biscuits in the oven.

Cashier, hillsdale and foxworthy, san jose

- 2/2018-12/2018

West Coast Beef

Providing detailed descriptions about menus, restocking silverware, drinks in the cooler and napkins, making sure soda machine's always clean as well as the whole store. Bring food out and taking orders. Cleaning lobby and restrooms.

Cashier, barista, Milpitas, CA.

Starbucks

October 2021- April 2022

Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.

Welcomes customers by determining their coffee interests and needs. Educates customers by presenting and explaining the coffee drink menu; answering questions. Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates. Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino. Generates revenues by attracting new customers; defining new and expanded services and products.

Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar. Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs. Maintains a safe and healthy work environment by following organization standards and sanitation regulations.

Improves quality results by studying, evaluating, and redesigning processes; implementing changes; maintaining and improving the appearance of the store and coffee bar. Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks. Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Medical Assistant (MA), San Jose, CA

April 2022- April 2023

Action Urgent Care

In this role, I ensure client satisfaction by triaging, troubleshooting, and resolving technical customer issues as they relate to our in-house application: Kyla. Provide written and verbal technical customer support through Kyla Application (App). Enable client success by providing timely and accurate responses. Research and document resolutions to any solved issue. Be the voice of the customer -- proactively identify & troubleshoot technical issues that may interfere with client engagement on the Kyla Applications. Assist the physician during examinations. Collecting and preparing laboratory specimens. Performing basic laboratory tests. Phlebotomy. Instructing patients about medications and special diets. Other duties as assigned. Currently Enrolled/ Employed

Certificate

MA (Medical Assistant), Watsonville, CA

January 2022-April 2022

ABA, Los Gatos, CA

Nova Home Support

May 2023-Current

In this role, I ensure performing observations, and helping patients build a plan to address problematic behaviors. Helped a 17 year old boy with day to day activity, and a check mark system to encourage autistic/ schizophrenic boys to brush his teeth, shower, and get clothed. I also provided an environment with room to learn about science, history, and math. Achievements & Extracurricular Activities

Painter

Encore Swim Team, 3 years most improvement in age category 2006, 2007, 2008 Soccer Team Captain 2010, SYSL, SSYSL 2006, 2007, 2008, 2009, 2010, 2012 Competitive Dancing Travel Hip Hop Team 2008

Infinity Dance Studio: Ballet, Jazz, Lyrical, Hip Hop, Tap 2004, 2005, 2006, 2008 References Available per request

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