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Data Entry Customer Service

Location:
Santa Clarita, CA
Posted:
September 28, 2023

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Resume:

PUJA GHOSH

Email: adz0wx@r.postjobfree.com

Address: ***** **** **, ***** *******, CA 91354 Phone: 206-***-****

PERSONAL SUMMARY

A highly focused individual with 9+ years of experience in office administration and accounting who strives for excellence with complete accuracy, composed personality, attention to detail and can-do attitude in highly demanding changing environments.

EDUCATION

•Master of Commerce in Indira Gandhi National Open University.

•Bachelor of Commerce (2005) from Calcutta University, Kolkata, India.

SKILLS and KEY STRENGTHS

•Solid understanding of basic accounting payable/receivable principles

•Hands-on experience with MS Office (Excel, Word and PowerPoint)

•Data entry skills (Typing 50 wpm) along with a knack for numbers

•Customer service orientation and negotiation skills

•High degree of accuracy and attention to detail

WORK EXPERIENCE

Caine and Weiner (FEBUARY 2021 – Current)

Bookkeeper:

•Posting checks to debtors, clients accounts, legal accounts in the Columbia Ultimate Debt Collection System(CUBS) using proper codes

•Manage ACH and wire transfer to various clients

•Scan and deposit the checks to bank

•Posting payments for credit cards, online payments

•Investigating for any discrepancies

•Perform weekly check runs for various clients 250+

•Preparing day end reports for different C & W managers

•Prepare financial reports for month and quarter end

•Reconciliation of interest for different partners

•Calculating commissions for the collector at the end of the month

•Doing dayend entries in accounting software MICROSOFT DYNAMICS

Yafit Zohar Bookkeeping (July 2020- December 2020)

Assistant Bookkeeper

•Perform bookkeeping entries using QUICKBOOKS for 90+ clients

•Process Payroll, Payroll Tax Deposits, and Quarterly Payroll Tax return

•Prepare annual 1099's,W2,W3

•Expense management (Expense category management, approval, troubleshooting etc.)

•Communicate with clients via email and telephone

Premera Blue Cross (2019)

Office Admin Assistant:

•Data entry, Scan/Print documents, handling phone calls/queries, organizing office items and various other general office duties

•Scheduling Meetings, Calendar Management and coordinating various office admin initiatives for Directors and other senior level executives

•Travel coordination (conference booking, ticket booking, hotel booking etc.)

•Mail management. Organizing various mails, files and taking care of distributions.

Nationwide Recovery Services(2017-2019)

Admin Assistant:

•Meeting Scheduling, Calendar Management, Coordinating various office initiatives • Research and match client data with debt details, bankruptcy, court information etc.

•Review and process electronic/paper court notices, Support the operations department (accounting and legal department, as needed)

•Data entry, Scan/Print documents, handling phone calls/queries, organizing office items and various other general office duties

•Preparing financial reports at the month end, quarter end

Debt Collector:

•Preparation and presentation of weekly collection reports.

•Working in a high volume, fast paced inbound and outbound call center environment

•Handled anywhere between 200-250 calls daily

•Assist borrowers over the phone via 3rd party to resolve and negotiate repayments • Collect payments over the phone

•Taking messages over the phone and transferring it to the right department

•Attention to detail, taking notes after listening to them and to keep records of their financial status and collection effort

Blue Angels Nursing Home

Receptionist (Kolkata): (2008-2010)

•Answering phone calls.

•Managing doctor appointments.

•Keeping patients records, admissions, release.

•Ordering medicines, nursing home equipment if needed.

•Payment processing.

•Coordination between nurses and doctors with the patients.

Aarti Electronics

Sales and Office assistant (Kolkata): (2006-2007)

•Greeting the customer in a professional manner and to help them in choosing the products by describing the features of various electronics products.

•Maintaining product documents, customer records using excel spreadsheet.

•Making customer invoice, taking payments and keeping inventory record.

Umesh Chandra College

Library Clerk: (2005-2006)

•Library maintenance

•Ordering books, transaction management, inventory management



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