PHUNITA THEVATHESAN

Skills

• Software Development

• Data Analytical

• Database Management

• Problem Solving

• Critical Thinking

• Project planning

Programming

• MySQL, MSSQL, SSIS, SAS

• VB.Net, ASP, Python, Flask

• Wordpress

• Tableau, VBA Macro

• C#, JavaScript, HTML

• UML, TASKTOP, GitLab

• Tomcat, Jboss, Jasper Reports

Education

Jan 2020 – Jan 2023

MSc in Software Engineering

Asia Pacific University of Technology

and Innovation (APU), Malaysia.

Sept 1998 – Nov 2003

Bachelor's Degree in Computer Science

Universiti Teknologi Malaysia (UTM).

Summary

• 10+ years experience in implementing multi-project, including designing, development, integration and data analysis.

• Capable of resolving issues through planning and developing solutions that increase productivity and functionality to meet customer expectations.

• Competent in designing, integrating and data management for complex systems customized to specific regional operation teams.

Experience

Technical Lead cum Project Manager

Scholastic (Asia) Sdn. Bhd. - March 2023 to June 2023

• Lead and manage the team to develop solutions ensuring compliance and high- quality deliverables.

• Define and recommend technical strategy to facilitate the future state definition and design of for business applications across business functions and system integration.

• Responsible for the performance and effectiveness of technical delivery for various projects to achieve corporate growth and objectives.

• Collaborate with business functions to identify new opportunities for enhancements, manage enhancement pipeline and delivery lifecycle.

• Manage application development (in-house/outsource) and support rollout (UAT, Go-Live and Post Go-Live)

• Responsible for the development, maintenance, and support of company application system in Asia region.

• Responsible for keeping the project organized and running smoothly.

• Demonstrate a cross-function view for comprehensive solution.

• Monitor complex dependencies and respond accordingly to ensure on-going delivery to corporate business goal.

• Understand the context, strategies and plan of stakeholders, engaging with respecting contacts.

• Demonstrate solid commitment for corporate and departmental direction. Senior Technical Support Engineer

Avaya (M) Sdn Bhd - April 2022 to Feb 2023

• Provides advanced post-sales support for medium to high complex end user installations, configurations, upgrades and migrations for Avaya UC and CC product server which includes Avaya Aura Communication Manager, AES, SM & SMGR, CMS, Aura Messaging, Avaya Aura Experience Portal (AAEP), AAC, WFM, WFO, POM Avaya IVR, AIC, Avaya Session Border Controller (SBCE), Avaya Control Manager (ACM).

• Supports both Avaya and third-party applications and services remotely and onsite, mainly banking environment.

• Analyzes symptoms, logs and data to handle incidents of complex severity in accordance with Business Service Level Agreement.

• Proposes and monitors the implementation of solutions for non-routine customer reported incidents to ensure situation is resolved. Contact

E : adz0wr@r.postjobfree.com

T : +60-17-355-****

L : 56000, Kuala Lumpur

Contact

E : adz0wr@r.postjobfree.com

T : +60-17-355-****

L : 56000, Kuala Lumpur

Senior System Analyst

Wipro Unza (M) Sdn Bhd - May 2011 to Jan 2022

• Coordinate with regional & local team requirements management for internal & external developers.

• Translate requirements into Software Development Documents, e.g., User Stories, Business Requirements (BRS), Functional Requirements (FRS) and Mockup Screens.

• Design, develop and integrate both web-based and window-based solutions for data sharing among regional departments.

• Training and user support for local and regional teams.

• Update technical knowledge through participation in education and business organizations, professional readings and maintains personal networks.

• Oversee database issues and server maintenance.

• Leads in data preprocessing, modeling and analysis for process improvement. Accomplished Projects

• Redesign and integrate R&D Management System and Applied Research System for New Product Development and to manage clinical trials.

• Developed & implemented :

Sales & Marketing budget management system to monitor expenditures for each fiscal year.

Dashboard in Tableau to monitor the Sales performance.

Inventory report template in Excel to automate data extraction process using VBA macros.

A spellchecker using NLTK to validate raw material information.

Vehicle Maintenance System to monitor vehicle repair, insurance, road tax and inspection renewal, repair workshop billing and monthly insurance premium.

HR employee intranet portal to manage bulletins circulation, survey administration, and event registration.

Centralised helpdesk portal for the IT team to manage and support job tickets as part of the “Go Green” initiative.

QC management system to store raw materials, finished products and bulk test results, and manage laboratory inventory.

Technical Service System to manage HALAL certification, product safety, PIF compilation and regulatory compliance.

Centralised barcode system to generate and circulate barcodes for products, shippers, and dozen units based on GTIN-13 Check Digits.

Customised document center to upload, download and share information among plants based on user access, department and plant mainly for product profile and COA, packaging artwork, to track MOH & Halal certification expiration.

IT Programmer

Innovation TS Flex-Technology Sdn Bhd – July 2007 to Sept 2010

• Collaborate with management team to produce software designs.

• Develop, test and implement a web-based manufacturing management system for FPC and PCB operation details; costing, materials, purchasing, sales, report generations and BOM calculation.

• Document the functionality and requirements.

• Troubleshoot and maintain the network, hardware, server and software licensing.

• Create and maintain ISO documentation.

• Training and user support.

IT Programmer

NS Cashpoint Sdn Bhd - Jun 2004 to May 2006

• Design, develop and integrate new functionality into e-commerce website.

• Manage e-commerce website by designing new promotion pages, banners and catalogue.

• Create ETL packages using SQL Server SSIS Designer to extract data from flat files and excel files.

• Database administration and server maintenance.

• Maintain relationships with other corporate executives.

• Technical support for online clients.

Contact this candidate