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Customer Service Patient Care

Easton, PA
September 28, 2023

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Britnee B. Nieves

Allentown, PA *****


Highly motivated and committed individual with proven history of superior performance at individual, team and

organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Authorized to work in the US for any employer

Work Experience

Mail Processing Clerk

United States Postal Service - Bethlehem, PA

July 2020 to Present

Customer Service Representative

People Share - Allentown, PA

September 2018 to February 2019

Liaised with customers, management and sales team to better understand customer needs and recommend

appropriate solutions.

Consulted with outside parties to resolve discrepancies and create effective solutions. Answered customer telephone calls promptly and in appropriate manner. Food Preparation Worker

Qdoba Mexican Eats - Fort Drum, NY

September 2016 to March 2017

Maintained clean, trash-free workspaces to maximize productivity and safety. Maintained high customer satisfaction by preparing orders in smooth, efficient and accurate manner. Organized, arranged, and re-stocked various stations and inventory. Hostess

Pocono Medical Center - East Stroudsburg, PA

January 2013 to September 2016

Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices. Made sure patients followed doctor assigned diet

Took patient's orders

Communicated with nurse about patient's diet


McDonald's - Stroudsburg, PA

June 2011 to January 2013

Maintained team efficiency by delegating daily activities, monitoring output and rewarding positive contributions.

Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.

Collaborated with team members to complete efficient work. Closely followed protocols for emergency situations, maintaining calmness and efficiency. Education

Medical Assistant

Ace Healthcare Training Institute - Dover, NJ


High School Diploma

Stroudsburg High School - Stroudsburg, PA


Northampton Community College - Tannersville, PA


• Collection

• Aseptic

• Infection control

• Patient care

• Phlebotomy

• Customer Care

• Customer Service

• Call Center

• Communication skills

• English

Certifications and Licenses

Driver's License

Additional Information


Phlebotomy Electrocardiographic rhythm recognition Specimen collection Patient privacy and confidentiality Direct patient care Prioritizing stat orders

Infection control and aseptic procedures Vital Signs

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