Customer Service Patient Care
Resume:
Britnee B. Nieves
Allentown, PA *****
adz0wo@r.postjobfree.com
Highly motivated and committed individual with proven history of superior performance at individual, team and
organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Authorized to work in the US for any employer
Work Experience
Mail Processing Clerk
United States Postal Service - Bethlehem, PA
July 2020 to Present
Customer Service Representative
People Share - Allentown, PA
September 2018 to February 2019
Liaised with customers, management and sales team to better understand customer needs and recommend
appropriate solutions.
Consulted with outside parties to resolve discrepancies and create effective solutions. Answered customer telephone calls promptly and in appropriate manner. Food Preparation Worker
Qdoba Mexican Eats - Fort Drum, NY
September 2016 to March 2017
Maintained clean, trash-free workspaces to maximize productivity and safety. Maintained high customer satisfaction by preparing orders in smooth, efficient and accurate manner. Organized, arranged, and re-stocked various stations and inventory. Hostess
Pocono Medical Center - East Stroudsburg, PA
January 2013 to September 2016
Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices. Made sure patients followed doctor assigned diet
Took patient's orders
Communicated with nurse about patient's diet
Manager
McDonald's - Stroudsburg, PA
June 2011 to January 2013
Maintained team efficiency by delegating daily activities, monitoring output and rewarding positive contributions.
Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Collaborated with team members to complete efficient work. Closely followed protocols for emergency situations, maintaining calmness and efficiency. Education
Medical Assistant
Ace Healthcare Training Institute - Dover, NJ
2019
High School Diploma
Stroudsburg High School - Stroudsburg, PA
2010
Northampton Community College - Tannersville, PA
Skills
• Collection
• Aseptic
• Infection control
• Patient care
• Phlebotomy
• Customer Care
• Customer Service
• Call Center
• Communication skills
• English
Certifications and Licenses
Driver's License
Additional Information
Skills
Phlebotomy Electrocardiographic rhythm recognition Specimen collection Patient privacy and confidentiality Direct patient care Prioritizing stat orders
Infection control and aseptic procedures Vital Signs
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