Store Manager Customer Service
Resume:
Personal
Address
New Cairo First
Cairo
Phone number
Date of birth
Place of birth
Egypt
Gender
Male
Nationality
Egyptian
Marital status
Married
Driving licence
Egypt / Oman GCC
Interests
Hiking
Camping
New technology
Languages
Arabic
English
Spanish
MICHAEL WASSEF Sales-oriented retail manager with 4 years of experience. In previous roles exceeded sales forecasts by 10% every quarter and achieved a 20% increase in customer satisfaction. Eager to develop and inspire retail team to exceed customer satisfaction levels and compan goals. Acting Area Manager
M.H Alshaya, Cairo - Egypt
Developing sales strategies and plans to achieve sales and profit goals by leading, developing, and motivating sales associates
Tracked and analyzed sales and customer trends in order to maximize sales and revenue while minimizing expenses in Both locations.
Providing ongoing training, motivation, and development of sales associates to ensure that sales and profits are effectively managed and maintained Meeting or exceeding targeted sales quotas and productivity standards Providing consistent and motivated leadership and direction to all staff and team members Ensuring compliance with all company, state, and federal laws and regulations Ensuring that sales staff is appropriately trained and competent to perform their job duties Providing exceptional customer service to all customers on a daily basis Developing and implementing sales and marketing plans to drive sales and profit Collecting customer feedback and market research
2022 - Present
Store Manager "Debenhams"
M.H Alshaya, Muscat - Oman
Grew sales by 30% through implementing Clientelling system. Prepared weekly work schedules for and assigned tasks to 30+ employees, scheduled deliveries, and enforced company policy.
Implemented system of mystery shoppers whose feedback lead to a 20% increase in satisfaction among both customers and employees.
Ensure availability of merchandise and services by maintaining inventories. Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers
Key Achievement:
Exceeded sales targets by 30% in 2021.
2019 - 2021
Assistant Store Manager "Debenhams"
M.H Alshaya, Dubai - United Arab Emirates
Handled the majority of customer complaints using company guidlines which increased customer satisfaction by 5% monthly.
Applied retail KPI knowledge to make strategic commercial decisions that lead to exceeding sales targets by 10% a quarter.
Reviewed store P&L with Store and Area Manager to reduce costs in several areas. Monitored sales transactions and ensured sales procedures were followed properly. Key Achievements:
Exceeded sales targets by 25% in Q4 2018.
Renegotiated and implemented sales deals that brought extra AE 90K in Q3 2019. Jan 2018 - Aug 2019
Stock Controller "Debenhams"
M.H Alshaya, Dubai - United Arab Emirates
Forecast supply and demand to prevent overstocking and running out-of-stock (OOS). Place orders to replenish merchandise as needed.
Coordinate regular inventory audits.
Keep updated inventory records (including daily shipments). Ensure purchases do not exceed budget.
Key Achievements:
Profit achievement overall controllable lines 2017. May 2016 - Dec 2017
Work experience
Education and Qualifications
adz0vz@r.postjobfree.com
Bachelor of Commerce
Cairo University, Cairo - Egypt
2005 - 2010
References available on request.
MS Office
POS systems
Opera PMS system
Retail Management Certificate
References
Skills
Certifications
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