DONALD B CALDWELL JR

adz0vk@r.postjobfree.com 678-***-**** Dallas, GA 30132

Summary

Talented and initiative-taking individual seeking to offer over ten years of process improvement and management information analysis experience. Focused on making an impact in achieving objectives within a leading organization while ensuring accuracy on a professional level. Skills

• Salesforce/SFDC • NetApp

• My Workspace • SharePoint

• Paid At Store / Fraud • Microsoft Teams

• SAP / ERP / Oracle / Google • Global Communication

• Quotes / Purchase Orders • Vendor Management

• Typing WPM 35 – 40 • Compliance / MSDS

Work History

Contract Customer Sales Specialist Mid/Randstad (Contractor) 01/2023 – 07/2023 Arrow Electronics, Inc. Alpharetta, Georgia

• Effectively used Salesforce to accurately process customer’s quotes and purchase orders requested daily

• Responsible for on-going Sales Support activities from the “Order” to “Invoice process”.

• Utilized SAP and other digital tools for processing orders including invoicing and bills of materials.

• Supported account managers with providing excel spreadsheet showing trend analysis on materials and supplies.

• Provided back-up support for other Customer Service Representatives to ensure business continuity.

• Collaborated with Account Managers, Channel Managers, Accounting and Finance Departments . Customer Service Representative – Kelly Services / Randstad (Contractor) 08/2021 – 12/2022 Solvay Specialty Polymers, USA, L.L.C. Alpharetta, Georgia

• Effectively and accurately processed customer’s quotes and purchase orders under the North America platform

• Utilized SAP, SalesForce and other digital tools for processing orders including invoicing and bills of lading.

• Supported account managers with presenting responses to a customer.

• Provided back-up support for other Customer Service Representatives to ensure business continuity.

• Worked with international counterparts around the world.

• Interacted with Account Managers, Product Managers, Regional Logistics and Credit Departments Customer Care Coordinator I – Pro-Unlimited Contractor 01/2021 – 07/2021 Synovus Banking Columbus, Georgia

• Utilized CTI phone system as a call center representative assisting customers using the Synovus Gateway Platform

• Utilized software systems Q2 Co-Pilot, Salesforce, IBS, Master Site, Centrix, Citrix and Synovus Gateway while assisting merchants logging on to the Synovus Gateway platform.

• Utilized Salesforce to load work cases and document calls from bank branch managers, merchant and customers.

Customer Care Contractor – Focus Of Georgia 03/2020 - 05/2020 Merchant e-Solutions Atlanta, Georgia

• Handled inbound calls from merchants across the errors and fixes.

• Utilized tools such as Salesforce, Microsoft Suite and Slack while performing daily duties assisting merchants and customers.

Senior Processing Specialist 03/2018 - 01/2019

First Data Merchant Services Marietta, Georgia

• Analyzed work cases; studied basic documents, including debit and credit card disputes.

• Distributed and handled the new work case assignments to the appropriate teams handling fraud, forgery and compliance.

• Made changes to project scope during the development lifecycle while reducing cost and implementing the most effective change management processes to meet project deadlines. Senior Process Improvement Analyst 01/2012 - 04/2017 TSYS Total System Services, Inc Kennesaw, Georgia

• Generated metric reports on managing project migrations by platforms using the TVI migration system.

• Served as a Designated Security Officer in granting access to platforms for new employees and performed quarterly reviews with obsolete transaction profiles and rules as required by the compliance.

• Trained users on using the new IBM Control Desk software tool for creating change tickets.

• Handled annual inventory tracking of computer hardware.

• Trained managers on how to load hours, milestone dates and resources in P3 Primavera for assignments on projects and using Service Manager to monitor issues and resolutions opened with the helpdesk team. Education and BBA: Business Administration and Computer Information Management Training Columbus State University Columbus, Georgia Professional Certificate Received: Microsoft Excel: Basics, Intermediate and Advanced Level KSU College of Graduate and Professional Education Kennesaw, Georgia Certificate Received: Introduction to Lean Six Sigma Goodwill Career Center Woodstock, Georgia

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