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Human Resources Customer Service

Indianapolis, IN
September 28, 2023

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Melissa Hall

Marion, IN *****


Authorized to work in the US for any employer

Work Experience

Business Office Manager/Human Resources Director

The Wyndmoor of Marion - Marion, IN

June 2023 to Present

Job Summary:

I’m responsible for the direct management and supervision of the business office at our community. I coordinate and oversee all Human Resources, payroll, billing and operational processes with my department. I directly supervise staff, monitor efficiency levels within the business unit and financial resource utilization as well as assist and ensure efficient communication with all other departments. Some essential functions include, but are not limited to:

• Oversee the day to day operations of the business office, including staffing coverage and management

• Organize office operations and procedures such as tying, flow of correspondence, filing, and other operational duties. Evaluate office production, revise procedures, and devises new forms to improve efficiency of workflow.

• Process orders for all necessary equipment and supplies. Place orders within budgetary guidelines and maintain inventory control.

• Account for administrative budget and provide reports as requested.

• Maintain Petty Cash, credit cards and online banking accounts.

• Promote personal and professional growth of staff and conduct performance reviews.

• Place ads via Indeed, interview and make hiring decisions.

• As HR Director conduct all disciplinary reviews, counseling, write ups, etc. Meeting with associates to discuss issues and concerns.

• Process all Accounts Payable and Accounts Receivable.

• Process all payroll.

• Process all employees benefits during new hire, open enrollment and/or qualifying events.

• Maintain associate personnel files. Complete orientation and staff training.

• Conduct community tours to prospective residents and their family.

• Resident billing.

• Medicaid/Provider billing.

• Process and complete all necessary OSHA claims.

• Maintain knowledge of HIPPA laws and OSHA requirements. Business Office Manager/Human Resources

Northwood Manor - Five Star Senior Living - Marion, IN August 2021 to June 2023


Move-Ins and Events · Assist with resident move-ins and tours. · Assist in hosting functions under the direction of the Executive Director and/or the Community Relations Coordinator. General Office Duties (acting Receptionist)· Answer telephone; handle inquiry calls, and responds to residents’ requests.

• Support department heads and staff in implementing and organizing services for residents, families, and visitors.

• Conduct community tours, back-up marketing duties and handle resident or family concerns in the absence of the Community Relations Coordinator and/or Executive Director.

• Sort and distribute mail to residents and department heads.

• Performs varied secretarial duties for the Community Manager, including but not limited to screening calls and taking messages, typing routine and non-routine correspondence from notes or verbal instruction.

• Maintains office supplies and equipment. Inventories and orders supplies. Performs price comparisons and checks orders as received. Calls appropriate service vendors for equipment maintenance. Tracks service contracts on all office equipment.

• May supervise, train and evaluate clerical staff.

• Demonstrate satisfactory interpersonal skills to interact with facility staff, administration, residents, families, vendors and outside agencies.

• Demonstrate knowledge and understanding and respects the rights, dignity and individuality of each resident in all interactions.

• Demonstrate honesty and integrity at all times in the care and use of resident and community property.

• Demonstrate respect for co-workers and responds to needs of residents by complying with facility policies.

• Demonstrates ability to prioritize tasks/responsibilities and complete duties within allotted time.

• Ability to carry out the essential functions of this job (with or without reasonable accommodation).

• Attend and participate in facility meetings and in-service training sessions.

• Maintain confidentiality of all pertinent resident financial and care information to ensure resident rights are protected.

• Must enjoy working with the elderly and able to accept constructive criticism. Ability to interact with residents who are highly susceptible to common illness without posing additional health risks and must maintain a professional appearance.

Human Resources

• Assists with job applicants and new hire paperwork processing. May screen applicants for the manager and conduct reference/background/drug checks.

• Conduct new employee orientation meeting, maintain HR/PR system, maintain employee’s files, and conduct benefit meetings.

• Enroll, process, (enroll, changes and terms) employees benefit programs, review benefit billings and maintain benefit eligibility dates.

• Serve as worker’s compensation coordinator including the maintenance of OSHA reporting requirements.

• Maintain confidentiality with regard to residents, staff, and company information.

• Participate in training and in-service programs as required by the Company and/or the applicable State’s Standards, including OSHA required and CPR Training. Payroll Functions

• Enter and Approve Payroll via Workday, Kronos and OnShift

• May oversee payroll process: collect time records and ensure proper signatures are included. Monitors overtime and paid time off usage. Provides corporate payroll with employee information.

• Process reports for managers to verify associate hours.

• Input all employee new hire, terminations, and information changes into the HR/PR system. Accounting Functions:

• Maintains a complete and systematic set of financial records for business transactions at the community.

• Maintains cashbooks, daily journals and ledgers (accounts payable (AP) and accounts receivable (AR). Inputs cash receipts, census and additional transactions into the accounts receivable system.

• Prepares disbursement vouchers, bank deposits and resident statements. Stuffs and mails monthly bills and statements.

• Maintains all vendor (AP) invoice files, tracks delinquent payments and reconciles vendor statements.

· Balances books, verifies data, adjusts for errors and posts to proper accounts at month end.

• Maintains resident lease files, tracks and reconciles monthly rent rolls in conjunction with marketing manager.

• Process problem accounts. Make collection calls as necessary.

• Establish control to assure accuracy and timeliness of month end close.

• Participates in the development of the community budget. Provides relevant financial information to Executive Director regarding department financial needs and status.

• Dispense funds to residents as requested; collect meal money from staff and guests.

• Assist in resolving customer financial disputes.

• Assist with the resolution of resident or family member complaints and concerns. Human Resources Assistant

The Collins Group - Marion, IN

June 2019 to August 2021

• Enter and Approve Payroll via Paycom

• Answer phones for the HR dept

• Handle employment applications

• Data Entry and personnel file maintenance

• Assists employers and supervisor with basic interpretation of HR policies and procedures

• Perform background checks for new employees

• Assist with new employee onboarding

• Prepare job postings

• Respond to reference checks and verification of employment status

• Assist the HR manager with HR projects

• Assist with benefit administration

• Personal ongoing development in relation to HR topics

• Prepare reports that are necessary in carrying out HR functions Invoicing Clerk

The Collins Group - Marion, IN

June 2019 to August 2021

• Process orders and credit card payments

• Data entry

• Balance accounts

• Apply customer payments

• Research and solve payment discrepancies

• Enter new customer accounts

• Process daily deposits

Office Manager/Team Member

Jake Stroup State Farm Mutual Automobile Insurance Company - Huntington, IN September 2018 to March 2019

Property and Casualty Licensed

Answering phones, insurance quotes, assisting walk in customers, bank deposits, beginning of day activities - following up on customer request from the call center, during hours the office was closed, etc, taking payments, issuing checks, operating office equipment, maintaining a relationship with our customers, etc.

State Eligibility Consultant/Caseworker

State of Indiana - Division of Family Resources - Marion, IN February 2007 to February 2017

I held several different positions in the 10 years I worked for The Division of Family Resources

(DFR) including Front Desk/Clerk, Call Center Agent, Coach, Eligibility Specialist (ES) for the Problem Resolution Team, ES for the Benefit Recovery & Fraud Department, and most recently State Eligibility Specialist (SEC/Caseworker). As a SEC I conducted interviews with clients applying for Food Stamps, Cash Assistance (TANF), and Medicaid. I requested verifications, processed cases, and made the final decision on approving or denying cases using the correct state laws and policies for the benefits each client applied for. In addition the were tasks to be completed each day via a work queue, I scheduled the interviews each SEC would conduct for the following day, completed work on escalated/time sensitive cases via spreadsheets assigned on a weekly basis, as well as worked on various lists and special email projects daily. Date Entry/Loan Processor/Loan Officer

Alliance Funding/JAM Consultants/GVC Mortgage - Indianapolis, IN January 2000 to January 2003

I previously worked at a few different mortgage companies. First, I worked at Alliance Funding in Indianapolis, IN as a Data Entry Clerk. Secondly, I was employed at J.A.M. Consultants in Alexandria, IN as a Loan Processor. And lastly, I was as a Loan Officer at GVC Mortgage in Pendleton, IN. Education


Anderson High School - Anderson, IN

1996 to 2000


• CUSTOMER SERVICE (10+ years)


• Cash Handling

• Microsoft Office

• Human Resources

• Loan Officer Experience

• Benefits Administration

• Payroll

• Human Resources

• Benefits Administration

• Loan Officer Experience

• Insurance Sales

• Office Management

• Workday

• Kronos

• Employee Orientation

• Accounts Receivable


• BrassRing


• Microsoft Office

• Microsoft Excel

• Microsoft Outlook

• Human Resources Management

• Recruiting


Certifications and Licenses

Property and Casualty Insurance License

January 2019 to March 2021


St Paul Missionary Baptist Church


I am a member of my church and volunteer as an Usher. Additional Information


I am proficient on most computer programs, Microsoft Office, etc. and office equipment, a skilled and very quick typer,

have excellent customer service skills. I am dependable, hard-working and a quick learner. I very much enjoy helping people and providing exceptional customer service. I am able to work independently

and/or with others depending on which is necessary for the task at hand, and always take great pride in doing my job well.

Contact this candidate