Myles Maddox

**** *** ****** ** ********, TX ****0 682-***-**** adz0ta@r.postjobfree.com/ www.linkedin.com/in/myles-maddox-b1769245

Introduction

I am a 10-year veteran with experience in customer and non-customer facing roles. From running a teller drawer to running a branch, I know branch operations from start to finish. My years of experience have allowed me to pass and exceed individual and team goals. My client interactions include but are not limited to prospecting, setting up DDA products, cross selling credit products, and referring to bank partners. With my experience with warehouse operations include Load/Unload management, handling time sensitive task to ensure service is met.

Education

HIGH SCHOOL DIPLOMA P. L. DUNBAR HIGH SCHOOL MAY 2006

Experience

Operations area/ Yard Manager FedEx Ground October 2020-Present

Being assigned an area to run effectively as well and efficiently in order to meet all service needs. Being able to work with over 20+ employees at one time.

Using different tools to ensure needs employees are safe.

Teaching the proper steps in loading and unloading work from trailers in orderly fashion.

Driving switcher trucks to move trailers from off the dock to the yard.

Using forklifts to clean any pallets left in trailer trucks.

Using Standing forklift to pick items off high shelves on the dock.

Sales and Item Picker Builder Surplus August 2020-October 2020

Daily goal of completing an item sale.

Utilizing forklift to move heavy items across the building

Utilizing Standing forklift to carry fragile pieces to customer vehicles.

Utilize cherry picker to pick items from high shelves or to fill overstock items.

CUSTOMER SERVICE ORDER ENTRY REP DEAN FOODS FEBURARY 2019- 2020

Collecting order information from customers to update their inventory count. Calling and receiving calls in refence to inventory check. Submitting request to set up customer with online inventory restock request. Responding by phone or email. Train new hire on Order entry and email request.

Top 5 in KPI (Key Performance Indicators) performance with orders keyed and orders submitted for MAR, APR, JUL, SEPT, OCT, DEC. 2019 JAN 2020.

SENIOR CUSTOMER SALES/SERVICE ASSOCIATE COMERICA BANK JULY 2015 – JANUARY 2019

·Starting banking relationships with new customers, referring credit products such as auto financing, residential mortgage and personal loans, building rapport with existing customers to bring in new business, marketing rates for refinancing loans with competitors, helping clients process online payments through bill pay, assist with login issues and password reset, and mentoring new hires to succeed in their new roles. Can use converge, portfolio viewer, partner care. Also work with IT (Information Technology) team on installing new monitors and modems.

·Sales and Service Accomplishments: January 2016 Employee of the Month; Ring of Honor April, August, October, and November of 2016; Ring of Honor August 2017

CUSTOMER SERVICE REP WELLS FARGO BANK, N.A. DEALER SERVICES OCTOBER 2013 – JUNE 2015

·Made daily outbound calls to new and existing customers, opened auto loan accounts, took inbound call to service accounts, and processed payments over the phone,

·Sales and Service Accomplishments: 2014 Service Top Performer

BUSINESS/PERSONAL BANKER II / ASST. MANAGER WELLS FARGO BANK, N.A. JUNE 2012 – OCTOBER 2013

·Worked with branch and distract manager to execute branch operations, attend conflict management training, met and exceeded individual and branch sales goals, development of new personal bankers, time management, made daily outbound calls to new and existing customers, opening DDA accounts, calling on development leads, referred mortgage to branch partner and acted as branch manager in absence of branch manager, handled fee waivers for accounts, oversee branch GL (General Ledger) for fee refunds

·Sales and Service Accomplishments: 2nd Quarter Sales Excellence

BRANCH SUPERVISOR FIRST CONVENIENCE BANK JULY 2008 – JUNE 2012

View and approve employee time sheets, oversee branch operations, handle escalated customer interactions, handled branch business growth by community outreach program, prospected local businesses to exceed year end loan and DDA growth, audit cash lines and vault

Skills & Abilities

MANAGEMENT

·Coaching and developing new team members, doing performance reviews on current team members, handling complex employee situations, handling and solving customer escalations and complaints, working to achieve district goals, processing and filing monthly and quarterly reports, creating weekly schedules for team members, handling new hire paperwork, and working with limited to no supervision

SALES

·Meeting and exceeding set monthly, quarterly and annual goals, cross selling credit products, working with bank partners to achieve set partner goals, having in depth conversations with clients to best meet their financial needs, actively prospecting to find new business both commercial and retail.

OPERATIONS

·Achieved 96-100% on yearly branch audits, stopped over 200k in fraud losses in career, successfully caught local fraud ring and had police apprehend suspects, trained team members on current fraud techniques, knows federal regulations, handling CTRs,

WORK ENVIRONMENT

·Working in fast-paced environment, handling sensitive information, ability to deal with difficult customers, self-motivated for day-to-day activities, filing daily documents, strong knowledge of PC, properly filling out complex documents to ensure accuracy, reviewing loan documents to ensure accuracy.

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