VANESSA PEÑA

**** ****** **. ******, *****, *****. 956-***-**** adz0s7@r.postjobfree.com

WORK EXPERIENCE

Amerigas Propane, Laredo Tx

Operations coordinator

July 2018- January 2022

Customer service, service processing, place propane orders for customers, take payments, set up service technician appts for customer, assist tech needs, order parts, process work orders, bill out orders, collections, create routes, create tech schedules, update all driver equipment, payroll

Zimmerman Insurance, Laredo, tx

Csr

August 2016 – July 2018

filing, data entry, personal lines quoting, cold calling, contact customers for payment reminders and policy updates, set appointments, mailing outs

CONVERGYS, LAREDO TX

customer service specialist

January 2016 - May 2016

Guide customers through trouble shooting Internet cable and telephone services update account info take pymt offer products and services

FRED LOYA INSURANCE, LAREDO TX

CSR, Dec 2010- November 2015

Call on policy holders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.

Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.

Customize insurance programs to suit individual customers, often covering a variety of risks.

Explain features, advantages and disadvantages of various policies to promote sale of insurance plans. Calculate premiums and establish payment method.

Inspect property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk.

Perform administrative tasks, such as maintaining records and handling policy renewals.

Select company that offers type of coverage requested by client to underwrite policy.

Develop marketing strategies to compete with other individuals or companies who sell insurance.

Contact underwriter and submit forms to obtain binder coverage.

confer with clients to obtain and provide information when claims are made on a policy.

Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or charges.

G&C A/C REFRIGERATION, LAREDO, TX

Office clerk, May 2008-MARCH 2009

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Answer telephones, direct calls, and take messages.

Maintain and update filing, inventory, mailing and database systems, either manually or using a computer.

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Compile, copy, sort, and file records of office activities, business transactions, and other activities.

compute, record, and proofread data and other informatin, such as records or reports.

type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

Complete work schedules, manage calendars, and arrange appointments.

Review files, records, and other documents to obtain information to respond to requests.

Deliver messages and run errands.

Inventory and order materials, supplies, and services.

Troubleshoot problems involving office equipment, such as computer hardware and software.

collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.

complete and mail bills, contracts, policies, invoices, or checks.

Process and prepare documents such as a business or government forms and expense reports.

Monitor and direct the work of lower-level clerks.

Make travel arrangements for office personnel.

Prepare meeting agendas, attend meetings, and record and transcribe minutes.

count, weight, measure, or organize materials.

LAREDO NATIONAL BANK, LAREDO, TX

telephone operator, sept 2007- march 2009

listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.

operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.

update directory information.

JACK IN THE BOX, LAREDO TX

Cashier, feb 2006- april 2007

Maintain sanitation, health, and safety standards in the work areas.

clean food preperation areas, cooking surfaces, and utensils.

verify that prepared food meets requirements for quality and quantity.

cook and package batches of food, such as hamburgers and fries, which are prepared to order or kept warm until sold.

operate large-volume cooking equipment such as grills, deep-fat fryers or griddles.

Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.

take food and drink orders and receive payment from customers.

clean, stock, and restock workstations and display cases.

cook the exact number of items orderd by each customer, working on several different orders simultaneously.

wash, cut, and prepare foods designated for cooking.

serve ordres to customers at windows, counters, or tables.

prepare and serve beverages such as coffee and fountain drinks.

receive payments by cash, check, credit cards, vouchers.

issue receipts, refunds, credits, or change due to customers.

assist customers by providing information and resolving their complaints.

establish or identify pricies of goods,and tabulate bills using calculators, cash registers.

greet customers entering establishments.

maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

EDUCATION

LAREDO COMMUNITY COLLEGE, LAREDO TX

Completed coursework towards nursing, May 2007

DR. LEO G. CIGARROA HIGH SCHOOL, LAREDO TX

High School Diploma, may 2006

ADDITONAL SKILLS

5 years experience in AS400 system, type 40 wpm, experience in microstof word, excel, powerpoint.

Contact this candidate