Customer Service Registered Nurse

AD Amy Debruyn McClain

Cape Coral, FL ***** 239-***-**** adz0s5@r.postjobfree.com

PROFESSIONAL

SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. SKILLS Direct Patient Care

Community Program Referralls

ICD-9 Forms

Accurate Documentation

Microsoft Word

Treatment Plan Modification

Team Coordination

Transcribing both medical and

legal

WORK HISTORY CUSTOMER SERVICE AND OUTBOUND SALES 11/2022 to CURRENT Aspen Media Cape Coral, FL

Made 50+ cold calls per day and provided excellent customer service. Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.

Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information. Established professional relationships with clients and call center team members to boost trust, rapport and reliability.

Maintained accurate database of customer accounts and sales information to enable tracking history and preserve consistent records. Developed favorable customer service relationships and built new, robust customer bases.

Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.

Utilized sales techniques to build customer interest and close sales. REGISTERED NURSE 09/2021 to 09/2022

Aurora Behavioral Health System Tempe, AZ

Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions. Administered medications via oral and intramuscular injections and monitored responses.

Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans. Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options. Worked with adults and adolescents in an inpatient psychiatric setting. TRANSCRIPTIONIST 05/2018 to 09/2021

TranscribeMe Gilbert, AZ

Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.

Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.

Verified accuracy of transcribed material prior to finalization. Reviewed completed reports for proper formatting, grammar, and sentence structure.

Strived to deliver transcribed documents to appropriate personnel on time to increase chances of future collaboration.

Used headsets and transcribing software to take dictation of medical documents.

Stayed organized and kept detailed records to accurately track progress and client information.

EDUCATION No Degree Psychology

Arizona State University, Tempe, AZ

Associate Degree In Nursing Nursing 05/2006

Maricopa Community Colleges - Scottsdale Community College, Scottsdale, AZ

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