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Customer service

Location:
Galveston, TX
Posted:
September 28, 2023

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Resume:

Laura Reeves

Grapevine, TX

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Accounts Receivable Specialist,Financing,Dispatch

Tri-State Water, Power & Air - Irving, TX

Present

Managing Customer Interactions in-person and on the phone

• Daily Reporting of Production, Quickbooks.

• Verifying Schedules and Leads

• Data Entry, Job Scheduling, Permitting & Invoicing, Service Titan.

• Maintaining Operational Compliance

• Providing support to several departments, including Sales & Finance

• Ability to read maps and communicate directions.

• Exceptional typing / data entry skills

• Various Operating Systems, CRM, and Microsoft 365

• Ability to multitask and maintain high-level organization in a fast-paced office Activity Director

Midlothian Healthcare Center - Midlothian, TX

2021 to 2023

• Developing and pursuing a fresh and varied schedule of meaningful activities and events.

• Preparing monthly newsletter and calendars for distribution to all residents and families.

• Educating, training, and encouraging team members about opportunities to make meaningful connections.

• Gathering information to compile a biography on each person who moves in.

• Meeting and greeting each person upon move-in to welcome them and their family and friends to the Community.

• Arranging for community groups to come into the Community.

• Decorating the common areas for special events and holidays.

• Maintaining inventory of supplies and manages budget. Lifetime wellness- Activity Director- Memory Care

Lifetime Wellness - Villages on Mcarthur - Irving, TX June 2020 to December 2021

Lifetime Wellness offers tailored wellness programs to skilled nursing and rehab centers, assisted living and memory care facilities. Utilizing a comprehensive approach that nurtures the whole person, we focus on the six dimensions of wellness to help each person reach their wellness potential. Rehab Technician

Pate Rehabilitation - Fort Worth, TX

2020 to 2021

• Attend to patient needs in accordance with established treatment plan while ensuring safety and well- being of patients at all times

• Assist with activities of daily living, including transfers as needed

• Maintain adequate activity level for all patients

• Transport patients to and from appointments as needed

• Provide medication assistance when applicable

• Maintain thorough and timely documentation of care provided, communicating urgent matters with appropriate staff members immediately

• Facilitate patient visits as needed

• Other duties as assigned

Warranty Administrator

Innovation Builders - Dallas, TX

March 2013 to July 2015

Answer calls from home owners and schedule with vendors for warranty items that need to be repaired. Check emails from home owners and vendors, follow up on all warranty and keep up with logs /warranty tracking spreadsheets. Process bids and compile for purchasing manager. Filing, open and distribution of mail to the accounting department. Make warranty binders, preparation for closings, warranty letter, welcoming letters, order new home owners basket, order office supplies, order stamps, organization of all office supplies and all filing, save files into shared drive, update contact list. Go to closings at then Title Company and meet the new home owners and welcome them and give a presentation of the warranty on their new home, warranty book. Deliver closing paperwork to the title company. Scale House Operator

Republic Services - Ennis, TX

May 2010 to February 2013

Reviews incoming loads into the transfer station and determines most appropriate solutions for proper disposal in adherence with HS&E guidelines. Prepares billing documentation and processes payments received. Prepares daily balance sheet reconciliation reports. Dispatcher-Accounting Clerk

Pioneer Paper Stock of Texas - Dallas, TX

July 2002 to March 2010

Grade paper, add tally sheets of loads received, enter pricing for each vendor monthly, pay out to customer monthly by entering into Mas90, answering calls from customers and faxing info on pricing and any question on their payments and pricing, customer service, responsible for server daily, bank- cash runs for company or customers, entry of driver trip sheets daily, entry of all checks into Mas 90, fax customer recaps, update monthly and daily charges for cash customers, check manager report to check all pricing and equipment and grades for each customer and corrections and - weights if needed. Close out month end tallies out each customer and deductions for fuel print checks and mail out payments with invoice and fill, set up new vendors in Mas 90, order phones for company employees, also dispatching, and Multiple phone lines.

Education

High school diploma

De Soto High School - DeSoto, TX

June 1983 to June 1986

Skills

• Active Directory

• Memory Care

• MDS

• Senior Care

• Dementia Care

• Event Planning

• Developmental Disabilities Experience

• Program Development

• Alzheimer's Care

• Social Work

• Events Management

• Supervising Experience

• Fundraising

• Front Desk

• Program Design

• Vital Signs

• Sports Coaching

• Recreational Therapy

• QuickBooks

• Accounts Receivable

• Account Reconciliation

• General Ledger Reconciliation

• Balance Sheet Reconciliation

• Accounts Payable

• Financial Statement Preparation

• Bank Reconciliation

Languages

• English - Expert

Assessments

Work style: Reliability — Proficient

September 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Sales skills — Completed

January 2023

Influencing and negotiating with customers

Full results: Completed

Administrative assistant/receptionist — Completed

August 2022

Using basic scheduling and organizational skills in an office setting Full results: Completed

Attention to detail — Completed

December 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Early childhood development — Proficient

February 2023

Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient

Home health aide skills — Completed

October 2020

Providing care to patients in a home setting

Full results: Completed

Food service: Customer situations — Proficient

February 2023

Identifying and addressing customer needs in a food service setting Full results: Proficient

Customer service — Proficient

February 2021

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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