RICHARD ORABUENA

adz0ri@r.postjobfree.com (***)

***-****

Professional

Summary:

A result orientated Service Manager with extensive leadership experience in a highly competitive service industry. Proven record of accomplishment on leading and managing service shops in Arizona with a valuable cost related turnaround. Specialize in launching new and updated procedures for work performance and customer quality. Expertise in improving team performance while securing customer loyalty and forging valuable relationships with internal and external partners. Professional Work

Experience:

ERS Phoenix, Az 06/2019 to Current

Driver and Facility General Manager

• Manage maintenance budget, corporate parts budget plan, and targets.

• Coordinate efforts by establishing procurement, production, marketing, field and technical services policies and procedures.

• Responsible for planning, organizing, leading and controlling the flow of work through the facility.

• Recruit, hire, and motivate qualified drivers.

• Create and review different documentation throughout the day including work orders, invoices, employee records, time sheets and equipment inspection, and repair cost reports.

• Oversees 30 drivers and 10 administrative staff employees.

• Manage and submit daily replenishment stock orders for inventory of parts and supplies and ensure costs are minimized. Mardian Equipment/Marco Crane Phoenix, Az 01/2019 to 06/2019 Service Operations Manager & Parts Manager

• Accomplish subsidiary objectives by establishing plans, budgets and measurements of results. Allocates resources, reviews progress and makes mid-course corrections.

• Work diligently to ensure that all products and services are available to the customer. Helps the cooperation of the General Manager and staff to grow sales and margins, control to execute action plans with expenses and inventories.

• Plan and manage internal company assets and customer assets for rental and or service repairs with instate and out of state transportation companies.

• Plan and execute OEM fenders for trucks, trailers, concrete pumps, and Cranes to maintain all parts and service budget.

• Complies with collective bargaining agreement.

• Manage maintenance budget, corporate parts budget plan, and targets.

• Manage and submit daily replenishment stock orders for inventory of parts and supplies and ensure costs are minimized.

• Process vendor returns and aged inventory solutions. File monthly claims with vendors.

• Analyze ways to increase R&M profitability and additional revenue sources for the company.

• Coordinate efforts by establishing procurement, production, marketing, field and technical services policies and procedures.

• Responsible to regularly and accurately communicate the status of schedule, financial, risk assessment, quality, safety and other key areas with corporate management,

• Ensure the implementation of servicing support programs and Safety Recalls. Including not limited to service contracts, purchased coverage, preventative maintenance.

• Complete Monitor and evaluate necessary daily and/or weekly reports for company and customer (expense report, stand by report, Vehicle Maintenance Report, Manpower Report, and Service Quality Report, vehicle on-time statistics, missed runs, revenue/cost data, work hours, total pay hours, customer complaint data, accident data, road call data, and other operations related functions).

• Coordinates the dispatching, in-service monitoring, and turn-in activities involved in daily transit operations.

• Tracks and maintains employee attendance system, processes driver and operations staff vacation requests. Maintains/orders/ distributes necessary driver and all staff uniforms.

• Responsible for hiring, employee performance management (PMED), and terminations.

• Inspire and Coach employees, as needed, to make the appropriate adjustments to commit to company expected performance standards to maximize the potential of the Shop.

• Responsible for training, on boarding, and development of all service technicians.

• Participate in customer site visits, proposal development and contract development/reviews to ensure complete understanding of scope, contractual obligations.

• Collaborated with customers, vendors, suppliers, and others to maintain on ongoing relationship with assigned Accounts for excellent customer relations.

• Work with sales reps on selling central operation attributes to customers.

• Enforce and educate all departments of company safety policy and procedure. Inland Kenworth Truck Dealership Tolleson, AZ 08/2016 to 12/2018 Shop Foreman

& Lead Service Dispatcher (1.4 yrs) /Swift Fleet Operations Manager (1yr)

• Responsible for planning, organizing, leading and controlling the flow of work through the service department.

• Ensure all job repairs are completed in a timely manner guaranteeing quality repairs set at a fair cost to the customer.

• Create and review different documentation throughout the day including work orders, invoices, employee records, time sheets and equipment inspection, and repair cost reports.

• Oversee a team of 15 technicians in a high volume and fast-paced work environments. Maintaining composure and an energetic environment for the technicians, and service staff.

• Upholding supreme customer service satisfaction on a daily basis no matter the situation good, or bad.

• Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.

• Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic form.

• Strong negotiation skills and ability to work with suppliers.

• Communicating with Persons Outside of the Organization, representing the organization as a liaison for the customers, the public, government officials, and other external sources.

• Fleet representative in house at a major fleet company overseeing 3500 trucks for OEM chassis, and engine related issues. Making sure the FEDEX fleet, if at a dealership was constantly being worked on in a timely manner.

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W.W.Williams Truck Repair Company Phoenix, Az 11/2015 to 07/2016 Service Shop Foreman - Days

• Recruit, hire, and motivate qualified diesel mechanics.

• Schedule repair work and assign mechanics(s) to jobs that match their skill level to ensure quality.

• Managed parts department, technicians, mobile drivers, body shop employees during evening shift.

• Check progress of each repair order throughout the day. Always interacting and keeping management informed.

• Lead, monitor and direct the service process to ensure shop efficiencies that would promote quality work, and customer satisfaction.

• Maintain high-quality repairs and minimizes comebacks.

• Conduct periodic spot checks of completed jobs for thoroughness and quality.

• Promote a safe work environment and comply with regulatory requirements and reporting processes to OSHA. Freightliner Trucks - Velocity Truck Dealership Tolleson, Az 07/2014 to 11/2015 Service Shop Foreman - Nights

• Recruit and hire diesel mechanics.

• Managed technicians, parts department, body shop, and clerical employees during evening shift.

• Assist technicians in developing their skills with the support of the Service Manager. Maintaining up to date certifications for the engine OEM manufacturer and chassis manufacturer for all technicians.

• Check progress of each repair order throughout the day to assure the SRT times, and all warranty documents have been completed correctly.

• Maintain high-quality repairs and minimizes comebacks. Conduct periodic spot checks of completed jobs for thoroughness and quality.

• Monitor mechanics’ daily productivity reports and corresponding payroll records.

• Solid working knowledge of accounting functions, accounts receivable, accounts payable, financial statements, and payroll.

• Create clear, concise documentation on all RO’s. Check and close all stories. Obtain any warranty needed.

• Monitor progress and maintain ongoing communication with the customer. Rush Truck Center Tolleson, Az 01/2010 to 07/2014 Service Shop Foreman (1.6yrs) /Lead Service Advisor (3yrs)

•Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. •Establish customer’s method of payment. Obtain credit approval, if necessary.

•Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.

•Notify foreman of incoming work, repair order status, and comments in Sparcs (Computer system).

•Ensure that vehicles are parked in assigned areas. Make sure they are locked and all keys are marked and put away correctly using standardized key tags.

•Communicate updates from customer to foreman via comments in Sparcs.

•Check on the progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

•Handle telephone inquiries regarding inbound work and work in process.

•Review repair orders to ensure that work is completed and additional work and authorization is noted. Close repair order as appropriate. RWC Phoenix, AZ 03/2001 to 12/2009

Service Advisor (3yrs)/Diesel Technician (4yrs)/Lot Attendant (1yr)

•Complete work orders from start to finish.

•Keep customers updated at all times. Liaison between the customers and the mechanic shop.

•Provide technical service to vehicles and equipment.

•Perform general and detailed repair of all trucks, engines and components. Overhaul gas or diesel engines. Examine protective guards, loose bolts, and specified safety devices on trucks, and make adjustments as needed.

•Receive, move, arrange and maintain the appearance of vehicles, and ensure the orderliness of the vehicle lot. Certifications: Computer Skills:

Forklift Certified, Hazmat Certified, CPR certified. Microsoft Office course at Phoenix Community Certified engine Detroit, Mercedes DD15, DD13, Excel, Forms, Project, SAP, KARMAK, ADP, Word, GHG17, 60 series, Cummins, CAT, PACCAR, VOLVO, Microsoft Excel, PowerPoint, Outlook, Access, John Deer, MAXX Force, DT466, OEM Certified

Peterbilt, Kenworth, Asist, Accpac, CDK, Decisiv,

Freightliner, VOLVO, International Chassis.

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