Post Job Free

Resume

Sign in

Customer Service Accounts Receivable

Location:
Columbia, MD
Posted:
September 28, 2023

Contact this candidate

Resume:

Nicholas Little, MBA

Columbia, MD ***** 410-***-**** adz0qu@r.postjobfree.com

Executive Summary

A motivated and accomplished professional with a strong ability to drive financial and operational excellence, enhance processes, and foster team growth. Demonstrated commitment to delivering strategic solutions that optimize performance and contribute to overall organizational success.

Professional Skills

Budget & Forecasting Microsoft Excel and PowerPoint Strategy Financial Modeling and Analysis Team Management Cross-Functional Collaboration Process Optimization Market Research Customer Service

Professional Experience

Senior Performance Strategy Manager VDX.tv Baltimore, MD

December 2019 – August 2023

•Managed pricing and execution of digital advertising campaigns ranging $250k - $10MM, helping grow the revenue of the organization’s largest vertical by 30+% Year-over-Year.

•Forecasted revenue and margin for organization’s largest vertical, improving margin by 4% Year-over-Year

•Provided weekly variance analysis to internal stakeholders while meeting or exceeding campaign Key Performance Indicators (KPIs).

•Recommended strategy for Sales team RFP responses utilizing relevant product solutions, audience and inventory solutions, measurement solutions, industry trends, consumer analysis, and creative solutions.

•Created best practices and mentored new analysts to achieve client Key Performance Indicators (KPIs) on campaign optimizations, sales team collaboration, and digital media Industry.

•Conducted market research, competitor analysis, and presented proactive campaign briefs to clients.

•Engaged in vendor verification and management to enhance measurement and effectiveness of advertising campaigns.

•Created and presented monthly, quarterly, and annual campaign performance decks in Microsoft PowerPoint.

•Managed Kanban board and provided weekly updates for internal stakeholders in monthly scrum sprints.

•Leveraged SQL with Hive Reporting tool for actionable insights and tested new strategies to inform campaign optimizations.

•Utilized Salesforce CRM for data analysis and insights, forecasting, and identified client trends to inform strategy and respond to client RFPs.

•Partnered with sales, product, and engineering teams to ensure solutions were meeting client needs.

Financial Analyst GEA Process Engineering Columbia, MD

September 2018 – December 2019

•Managed $100MM sales budget and managed revenue recognition process for Percentage of Completion (POC) projects.

•Completed cost analysis for low margin aftermarket products and services for updated pricing.

•Collaborated with sales teams, providing actionable financial metrics and insights for informed decision-making.

•Provided support for Microsoft Axapta ERP Financial Module upgrade.

oIdentified financial accounts that should be prioritized during upgrade and assisted in defining scope.

oAudited system upgrade test results and provided feedback on performance.

oCreated new data entry processes within ERP utilizing feedback from cross-functional teams.

•Reported business unit month-end results from local Oracle ERP into Global Enterprise SAP system.

Healthcare Financial Analyst Erickson Living Management, LLC. Catonsville, MD

March 2017 – September 2018

•Analyzed existing financial processes to identify performance bottlenecks and provided insightful solutions towards strategic change utilizing data-driven decision-making techniques.

•Enhanced business processes that significantly improved Accounts Receivable Key Performance Indicators (KPIs), including decreasing Days Sales Outstanding (DSO) from 110 to 85, 18% decrease in monthly Bad Debt Expense, and the ratio of successfully billed EDI claims to 97% from 54% across 17 different locations.

•Developed customized financial dashboards for executive and departmental leadership to be used towards operational decision-making.

Revenue Analyst Comtech Telecom Annapolis, MD

February 2016 - March 2017

•Forecasted the company’s working capital, completed cost analyses, and made monthly journal entries for $65MM budget in Deltek Costpoint ERP to ensure maintenance of financial accuracy.

•Proactively analyzed financial data and metrics to ensure alignment with the company’s goals and participated in budgeting and forecasting processes.

•Extracted and visualized data utilizing IBM Cognos BI tool, Pivot Tables, and income statements to extract valuable insights and enhance financial reporting.

Business Operations Supervisor Aerotek, Inc. Hanover, MD

July 2014 – February 2016

•Led an Accounts Receivable team of 5 associates, fostering growth, productivity, and professional development.

oTwo team members were promoted from under my supervision.

•Created client specific workflows for associates to improve effectiveness and streamline customer service.

Project Analyst Aerotek, Inc. Hanover, MD

October 2013 – July 2014

•Supported Oracle PeopleSoft Projects Module implementation on existing PeopleSoft Financials.

oCreated timelines for projects to be transitioned from existing PeopleSoft Financials into Projects Module.

oConfigured projects and tested requirements within Projects Module to identify areas of improvement.

oTracked errors and provided feedback on opportunities to utilize Projects Module more effectively.

Business Operations Associate Aerotek, Inc. Hanover, MD

April 2012 – October 2013

•Managed customer Accounts Receivable through invoicing, collections, and purchase order tracking.

oMade recommendations to top management on purchase order funding short falls.

•Utilized Pivot Tables to streamline data analysis and reporting, contributing to improved financial decision-making and processes.

Budget Intern Carroll County Office of Management and Budget Westminster, MD

September 2011 – April 2012

•Supported the creation of the County’s Annual Budget through implementation of budgetary rules and regulations.

•Managed expenses for Carroll County Sheriff’s Office gas card program.

Education

Master of Business Administration University of Baltimore Merrick School of Business Baltimore, MD May 2018

Bachelor of Arts in Economics University of Maryland, College Park May 2011

Certifications

Salesforce Associate Certified Credential ID: 3588427 August 2023



Contact this candidate