Customer Service Coordinator

Lisa J. Wolancevich

Education: Associate Degree in Applied Science Human Services with emphasis in

Addictions May 2017, Certification in Substance abuse Counseling, June 2017 Certificate of Achievement in Culinary Science, Technology center of DuPage,.June 1977 Professional Retail location Management, Sales, and Promotion Experience: coordinated new store recruitment, training. Conducted sales and service training Phillips VanHeusen: developed W.O.R.K.S. program for customer service added companywide after its success in increasing sales growth over grand opening numbers by 3% Ulta Cosmetics: achieved number one customer satisfaction ranking companywide three years in a row Max Rave: Area training manger leading training and recruitment for 35 locations over 5 state area. Limited corporation New Store trainer successfully managing, recruitment training and merchandising 7 new locations. Reebok: managed the largest retail outlet location in the Midwest achieving sales goals, training of new staff and decreasing shrink (loss) by 400 % in the first 6 months through teaching accuracy in recording paperwork and customer service. Events Management / Catering Coordinator Wheaton College: Responsible for creating and executing fundraising events, special events home coming, commencement alumni functions as well as personally catering to V.I. P. meetings, Head Chef and Kitchen Management Marriott Corporation serving in new account acquisition team (trade shows) Served as a personal chef to many state dignitaries on behalf of the Marriott including, President Carter, Cardinal George and Evert Koop.

Internship: Care Clinics, Naperville Illinois: Served 500 hours in intensive outpatient facility with emphasis on D.U.I. counseling, and other addiction services. Duties included: teaching Risk Education classes as mandated by Illinois rule 2060, T.B. and A.I.D.S risk education as mandated by D.A.S.A., Lead / coleader of both significate, and moderate risk addiction groups. Worked with clients to develop individual treatment/ aftercare plans,and assessment of new clients.

Achievements and Spirit of Wheaton Award from Downtown Wheaton Business Association Award for leadership in reopening the Wheaton Grand Theater Nominated for Crane Chicago’s Small Business Woman of the year and the successfully raising more than 900k allowing reopening the Wheaton Grand Theater in the first fiscal year of incorporation.

Received Governor’ Ryan’s Illinois First Award for Historic Preservation. Volunteerism: Founder, Chair of the Wheaton Grand Theater Restoration Effort, Chair of programing Illinois friends of the Masonic Aurora Illinois, Coordinated Salvation Army/Chicago Premium Outlet Mall Hurricane Katrina relief effort. Coordination of clothing and paper goods to St. Charles Hurricane Katrina Shelter. Community service Coordinator Phillips Van Heusen. Team Caption Team Ashworth Making Strides against Breast Cancer. 3k 507 West Madison St. Yorkville, Il.60560

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