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Various-please see resume

Wilmington, DE, 19802
September 28, 2023

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Juli Williams

* ****** ****./****. */Apt. ***

Wilmington, De 19802



alternate email:

Employment History


*** ***te Clay Center Dr., Newark, DE 19711

Contact: Dewayne Jarrett,

Phone: 302-***-****

November 2022-March 2023

Document Processing Associate

Processing government documents in a secure facility.

Verification of document information accuracy, verifying fees for processing, appearance and sizing for microfilming and records, utilizing microfilming machine, storage and scheduling, re-routing for missing or incorrect information,damaged or missing documentation.

Vanguard Group

100 Vanguard Blvd, Malvern, PA 19355


January 2022-March 2022

Client Relationship Associate

Connect with clients via inbound phone calls to assist with account-related needs covering a wide range of financial inquiries, from account maintenance to identifying and resolving issues.

Problem-solving to help uncover client needs and provide timely and accurate solutions to clients.

BNY Mellon12/2021

301 Belleview Parkway12/2021

Wilmington, DE 19809



April 2021-December 2021

April 2021-August 2021

Customer Service Representative

(Pay Card Department)

communicating with paycard users and monitoring fraud, lost/stolen issues, deposits, and card function issues and replacements.

RAS Group Account Representative (PNC Annuities)

Manager: Rashida Bowser (internal phone line :555-***-****)


Duties: Speaking and communicating with beneficiaries of life insurance policies, documentation and proof of beneficiary identification, closing the accounts, rollover processes, grandfathering of certain variables per timetables, ordering and sending checks, explaining access and usage of said accounts to the beneficiaries; ensuring that all legally required documentation is received and recorded in the account records.

August 2021-October 2021 (Temporary)

BTS Group Customer Representative

(Manager for the BTS Group: Shaana Roy)

Manager: Kim O'Donnell

Supervisor: Lauren Rudzik

Phone: 484-***-****

Duties: Handling calls from prepaid card customers, disputes, fraud, refunds, missing funds, e-commerce issues, verification information error corrections .)

October 2021-Present (Permanent)

Junior Disputes Analyst

Manager: George Harmon

Handling Visa debit card disputes for various brokerage firms and their domestic customers. Requires knowledge of the entire Visa dispute process (chargebacks,presentment, representment, temporary/provisional and permanent credits, pre-arbitration, arbitration, stop payments for single and subscribed fees, Reg E requirements and schedules for action, expiration, non-valid disputes, fraud claims [referrals to Fraud Department],communication with cardholders regarding disputes. Communicating with acquirers, information verification.).


100 University Plaza

Newark, DE 19702

July 2020- September 2020


Customer Service Representative.


The job requires working with personal checking and savings accounts: performing transfers, closing accounts, security and fraud procedures, adding/removing parties on accounts, estate/decease notifications, stops, disputes, new and recurring check orders, new card accounts, account document research, verification of payments and deposits, and promoting other banking products and services.

Bank of America-Collections Representative I

655 Paper Mill Rd, Newark, DE 19711


December 2017-April 2019


Customer contact to arrange and schedule for payments to bring customer credit accounts current; offering assistance with automatic payments, referrals for credit limit changes, estate resolution, fraud activity, disputes, new card accounts, and debt management assistance.

Discover Financial Services Team-Customer Service Representative-Credit Cards

March 2014-December 2016

12 Reads Way, New Castle, DE 19720



Assisting customers with the balance transfer process.

Processing credit line increase/decrease requests.

Processed payments from card members.

Lost/stolen card replacement.

Refunds and adjustments.

Initiated dispute process.

Interest calculation/adjustment.

Setting up/changing online account access (User IDs, passwords).

Promoted quarterly bonus offers.

Comcast Cable Company-Technical Support Agent

July 2001- May 2014

300 N Wakefield Dr, Newark, DE 19702



Diagnosis/resolution of product performance issues with all Comcast products and security needs with customers online and by phone.

3 hour resolution with field technician scheduling which included monitoring for quality control and results with customer callback procedures.

Performed billing, collection, and sales services for customers.

Required strong interpersonal skills, full technical knowledge and diagnostic skills, full familiarity with all software and hardware.

Other Education/Skills:

DelTech Community College-Stanton Campus (2000)

400 Stanton Christiana Rd, Newark, DE 19713

MS Word/Excel/ Access and Web Page Design certifications.

West Chester University,

West Chester, PA (1993-1995)

700 S High St, West Chester, PA 19383

miscellaneous computer and writing courses and Spanish

American Institute of Banking (1985-1989)

Principles of Banking, Basic Economics, Consumer Lending.

DelTech Community College (1985) Consumer Law.


Fluency in all Microsoft software, All Windows and Apple operating systems and commonly used software and internet security. Capable with all modern office equipment and phone systems. Fully able to read and write fluently. Excellent verbal communication skills. Have worked with specialized software for security, computers, telephone installation, phone number porting and cable television services set-up and repair.

I look forward to hearing from you at your earliest convenience.

Please feel free to speak with me or leave a message at the above listed numbers at any time.


Work References

Margaret Penrose-O'Donnell - Bank of America

phone: 800-***-**** (Commercial references Access Code: 10375)

phone: 302-***-****

phone 302-***-****

Jerome Holder-Discover

Phone: 302-***-****

Frank Workman - Comcast

Employment Verification

phone: 800-***-****


company code for Comcast: 17000


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