Various-please see resume
Resume:
Juli Williams
* ****** ****./****. */Apt. ***
Wilmington, De 19802
Phone:302-***-****
email: adz0qc@r.postjobfree.com
alternate email: adz0qc@r.postjobfree.com
Employment History
Randstad
*** ***te Clay Center Dr., Newark, DE 19711
Contact: Dewayne Jarrett, adz0qc@r.postjobfree.com
Phone: 302-***-****
November 2022-March 2023
Document Processing Associate
Processing government documents in a secure facility.
Verification of document information accuracy, verifying fees for processing, appearance and sizing for microfilming and records, utilizing microfilming machine, storage and scheduling, re-routing for missing or incorrect information,damaged or missing documentation.
Vanguard Group
100 Vanguard Blvd, Malvern, PA 19355
January 2022-March 2022
Client Relationship Associate
Connect with clients via inbound phone calls to assist with account-related needs covering a wide range of financial inquiries, from account maintenance to identifying and resolving issues.
Problem-solving to help uncover client needs and provide timely and accurate solutions to clients.
BNY Mellon12/2021
301 Belleview Parkway12/2021
Wilmington, DE 19809
April 2021-December 2021
April 2021-August 2021
Customer Service Representative
(Pay Card Department)
communicating with paycard users and monitoring fraud, lost/stolen issues, deposits, and card function issues and replacements.
RAS Group Account Representative (PNC Annuities)
Manager: Rashida Bowser (internal phone line :555-***-****)
email adz0qc@r.postjobfree.com
Duties: Speaking and communicating with beneficiaries of life insurance policies, documentation and proof of beneficiary identification, closing the accounts, rollover processes, grandfathering of certain variables per timetables, ordering and sending checks, explaining access and usage of said accounts to the beneficiaries; ensuring that all legally required documentation is received and recorded in the account records.
August 2021-October 2021 (Temporary)
BTS Group Customer Representative
(Manager for the BTS Group: Shaana Roy)
Manager: Kim O'Donnell
Supervisor: Lauren Rudzik
adz0qc@r.postjobfree.com
Phone: 484-***-****
Duties: Handling calls from prepaid card customers, disputes, fraud, refunds, missing funds, e-commerce issues, verification information error corrections .)
October 2021-Present (Permanent)
Junior Disputes Analyst
Manager: George Harmon
Handling Visa debit card disputes for various brokerage firms and their domestic customers. Requires knowledge of the entire Visa dispute process (chargebacks,presentment, representment, temporary/provisional and permanent credits, pre-arbitration, arbitration, stop payments for single and subscribed fees, Reg E requirements and schedules for action, expiration, non-valid disputes, fraud claims [referrals to Fraud Department],communication with cardholders regarding disputes. Communicating with acquirers, information verification.).
WSFS Bank
100 University Plaza
Newark, DE 19702
July 2020- September 2020
Customer Service Representative.
Duties:
The job requires working with personal checking and savings accounts: performing transfers, closing accounts, security and fraud procedures, adding/removing parties on accounts, estate/decease notifications, stops, disputes, new and recurring check orders, new card accounts, account document research, verification of payments and deposits, and promoting other banking products and services.
Bank of America-Collections Representative I
655 Paper Mill Rd, Newark, DE 19711
December 2017-April 2019
Duties:
Customer contact to arrange and schedule for payments to bring customer credit accounts current; offering assistance with automatic payments, referrals for credit limit changes, estate resolution, fraud activity, disputes, new card accounts, and debt management assistance.
Discover Financial Services Team-Customer Service Representative-Credit Cards
March 2014-December 2016
12 Reads Way, New Castle, DE 19720
Duties:
Assisting customers with the balance transfer process.
Processing credit line increase/decrease requests.
Processed payments from card members.
Lost/stolen card replacement.
Refunds and adjustments.
Initiated dispute process.
Interest calculation/adjustment.
Setting up/changing online account access (User IDs, passwords).
Promoted quarterly bonus offers.
Comcast Cable Company-Technical Support Agent
July 2001- May 2014
300 N Wakefield Dr, Newark, DE 19702
Duties:
Diagnosis/resolution of product performance issues with all Comcast products and security needs with customers online and by phone.
3 hour resolution with field technician scheduling which included monitoring for quality control and results with customer callback procedures.
Performed billing, collection, and sales services for customers.
Required strong interpersonal skills, full technical knowledge and diagnostic skills, full familiarity with all software and hardware.
Other Education/Skills:
DelTech Community College-Stanton Campus (2000)
400 Stanton Christiana Rd, Newark, DE 19713
MS Word/Excel/ Access and Web Page Design certifications.
West Chester University,
West Chester, PA (1993-1995)
700 S High St, West Chester, PA 19383
miscellaneous computer and writing courses and Spanish
American Institute of Banking (1985-1989)
Principles of Banking, Basic Economics, Consumer Lending.
DelTech Community College (1985) Consumer Law.
Other:
Fluency in all Microsoft software, All Windows and Apple operating systems and commonly used software and internet security. Capable with all modern office equipment and phone systems. Fully able to read and write fluently. Excellent verbal communication skills. Have worked with specialized software for security, computers, telephone installation, phone number porting and cable television services set-up and repair.
I look forward to hearing from you at your earliest convenience.
Please feel free to speak with me or leave a message at the above listed numbers at any time.
REFERENCES:
Work References
Margaret Penrose-O'Donnell - Bank of America
phone: 800-***-**** (Commercial references Access Code: 10375)
phone: 302-***-****
phone 302-***-****
Jerome Holder-Discover
Phone: 302-***-****
Frank Workman - Comcast
Employment Verification
phone: 800-***-****
phone:302-***-****
adz0qc@r.postjobfree.com
company code for Comcast: 17000
JAE WMS <adz0qc@r.postjobfree.com>
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