Customer Service Medical Office

CASSANDRA LINDSEY

* ******* **, ****** **, ***** C: 843-***-**** / H: 843-***-****

******************@*****.***

Intelligent and committed certified nursing assistant who provides outstanding patient support and works proactively with healthcare professionals of all levels, is set to continue career within a medical office setting.

Succinctly communicate with all pertinent personnel to ensure smooth business flow.

Direct efforts to drive organizational initiatives, while bringing numerous projects to fruition well within prescribed deadlines.

Incorporate multiple computer proficiencies in completing daily duties.

KEY QUALIFICATIONS

Medical Terminology ~ Medical Basics and Healthcare Claim Cycle ~ Basic Anatomy and Physiology

Computer Systems and Software Applications for the Medical Office ~ Reimbursement Systems

Healthcare settings ~ Healthcare Payers ~ Records Management for the Billing Specialist

Medical Practice Management Systems ~ Introduction to CPT & ICD-9

MEDICAL EMPLOYMENT HISTORY

Cheraw Healthcare – Cheraw, SC 2012 – 2012

Chesterfield Convalescent Center – Cheraw, SC 2011 – 2011

Certified Nursing Assistant

Maintained accurate/detailed records of all patient care efforts, including condition, progress and issues to report, while discussing observations with senior healthcare professionals and family members.

Effectively conversed with peers and superiors regarding applicable patient care details, while maintaining strict adherence to HIPAA regulations.

Passed medications to patients in accordance with medical practitioner’s time/dosage instructions.

Offered prompt, compassionate and patient-centered care to clients, including answering client call signals, cleaning rooms and changing linens.

Handled numerous administrative functions, including: Answering phones, scheduling appointments, filing records and directing visitors to appropriate locations.

ADDITIONAL EMPLOYMENT

HISTORY

Sapakco - Bennettsville, SC

2010 - 2010 (Temp. Service)

Carolina Canners - Cheraw, SC

2009 - 2009 (Temp. Service)

Inspector

●Inspecting the product and packages for shipping.

Mohawk - Bennettsville, SC

2008 - 2008

CFN Twister / Machine Operator

●Operate machines that make the yarn and package the yarn for shipping.

KFC – Cheraw, SC 2013 – 2019

Crew Member / Customer Service

Work to provide consistently outstanding customer service throughout all interactions with the public, while completing cash/electronic transactions quickly.

Assist in driving sales through prompt, courteous service and accuracy throughout entire ordering process.

Represent the organization by promoting a welcoming atmosphere for all guests.

McLeod Health– Cheraw SC December 2016 – March 2017

Patient Registration Nurse (PRN)

Interviewed patients or responsible parties to obtain demographic, billing, insurance and medical information for services provided.

Set up payment arrangements, and obtained all necessary patient consents, forms, and armbands.

Appropriately scheduled and confirmed appointments; maintained an orderly flow of patients through the reception area.

Blue Cross Blue Shield March 2021 - July 2021

Technical Information Specialist

●Put patients correct information into the computer

●Check for duplicates

●Correct claims for processing

●Process claims

H&R Block December 2022 - March 2023

Tax associate

●Prepared clients taxes for them

●Make sure clients were satisfied with taxes

●Process clients documents to IRS

●Take notes for each clients file

EDUCATION

Ultimate Medical Academy

Medical Office Billing Specialist Diploma, 2015

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