Sulochana Potla

Email: adz0px@r.postjobfree.com

Mobile: +1-954-***-****

PROFESSIONAL SUMMARY:

Around 14 years of experience in software industry with 9 years on Pega Rules Process Commander and 3 years of Oracle and IBPM technologies and 2 years of java technologies.

Worked on project verticals like Insurance, Shipping & Logistics and Finance.

Strong experience in design and development of applications built on Pega (PRPC).

Expertise in Full Pega Implementation cycle including Business Process Modeling, Analysis, Designing, Development, Integration, Testing, and Deployment of BRE and BPM Applications.

Have good knowledge & experience on Pega Frameworks like Customer Process Manager (CPM), Pega-CTI, Pega-CHAT, CPM-HC, Claims Work Station, Business Intelligence Exchange (BIX) and Smart Dispute.

Extensive experience in design and development of Enterprise Class Structure and Frame work models.

Excellent hands on experience in implementing the Activities, Flow Rules, Flow Actions, Collections, Libraries, Decision rules, Declarative Rules, Access Roles, Service level rules, Harness and Section Rules, Summary Views, Report Definitions, Agents, Listeners, Connectors, Services.

Hands on experience on PRPC construction and debugging tools such as Tracer, PLA, Clipboard, DB Trace and System management Application (SMA).

Experience on implementing the Integration features like SOAP, REST, MQ, HTTP Connectors & Services, Email, SQL, File Listeners and Agents.

Good understanding and experience of adhering to BPM/Pega PRPC design best practices and coding guardrails.

Experience in using/implementing IAC to interact with Pega user interfaces from Pega external.

Experienced in ALBPM Business Process Diagram using ALBPM Studio 6.0

Successfully Installed, Configured & deployed BPM in Various Environments.

Experienced in Emulation of Screens into Fuego application.

Expertise in Developing Applications using common J2EE Design Patterns such as MVC, Session Facade, Business Delegate and Data Access Objects.

Expertise in Jakarta Struts framework.

Experienced in installation, developing and deploying applications in servers such as Apache Tomcat Server, Web Logic, IBM Websphere Application Server and JBoss.

Dedicated and self-motivated achiever, always on the lookout for challenges and able to handle them with ease, and strive to excel in every area associated

Excellent communication, problem solving and technical skills for handling the client right from the requirements analysis to development and deployment

EXPERIENCE:

Working as a Pega Developer for Verizon through Cognizant Technology Solutions, from Dec 2021 to till date.

Working as a Technical Lead for American Express through Tata Consultancy Services, from May 2010 to till date.

Worked as a Software Engineer for JCG Technologies, from January 2009 to Feb2010

Worked as Software Engineer for Software Engineer in Accenture PVT. Ltd through Corpus It., Sep 2006 to Dec 2008

CERTIFICATIONS:

Certified Senior System Architect in PRPCV7.4 from Pega Systems, USA.

Certified System Architect in PRPCV7.1from Pega Systems, USA.

Completed SUN Certification in Java 1.5.

EDUCATIONAL QUALIFICATIONS:

B.Tech [Mechanical Engineering] from Jawaharlal Nehru Technological University in May2005.

TECHNICAL EXPOSURE:

BPM Tools

PRPC V8.5,PRPC V7.1, PRPC V6.1 SP2, CPM 7.1, Pega-CTI, Aqualogic BPM, Oracle BPM, IBM BPM

Programming Languages and Frameworks

JavaScript, HTML, ReactJs, NodeJS, Redux, Java/J2EE, C, JSP, Servlets, Struts, SOAP, REST, XML, log4j, VB Script.

Servers

IBM WebSphere Application Server v5.1&6.0, Weblogic 8.X/7.X, JBoss 4.2, Apache Tomcat 4.X/5.X.

Operating Systems

Windows 2000/XP, Unix

RDBMS& NOSQL

Oracle 11g, MS SQL Server,

Tools/IDEs

Eclipse, Intellij, Rational Rose, Edit Plus, CVS, SVN, GIT, Dynatrace, Fiddler, Visual Studio Code, Jenkins, XL release.

Version Control Tools

Visual Source Safe, CVS, Subversion (SVN)

CARRER PROFILE:

PROJECT TITLE

Verizon Pega CJCM

Duration

Dec 2021 – Till Date

Industry

Ruri Software Technologies

Client

Verizon

Role

Pega developer

Environment

PegaBPM, Websphere, BRE

Project Description: NSA Upgrade project: This is a platform migration to the new architecture which will provide customers a simple and consistent process across channels to upgrade their device. Building a common System of Engagement platform for all Verizon platforms including all assisted channels and digital channels. All applications including retail,Telesales, indirect, chat,.com, mobile app, my Verizon etc. will be deployed in SOE and used as a common Development platform. In this project Pega is used to maintain all backend logic, Pega Drives the UI (SOE) meaning that UI calls Pega to determine what pages (screens) to display to the users/customers. Creating case at all entry points by Integrating with CXP services.

Responsibilities:

Responsible for overall Pega design, class structure, Rule sets architecture and integration

architecture.

Designing the Data Model, Data Pages, User Interface and Security layer.

Localized the Application for different markets where Amex has presence.

Providing technical solutions on resolving the critical issues related to Queue Processor and

Job schedulers

Listeners to run Batch Jobs to optimize the performance of multiple Pega applications.

Responsible for Branching and merging the rule sets as part of Agile Maintenance Team.

All aspects of agile including backlog grooming sprint planning.

Running show and tell for Product owner and business users.

Analyze and discuss the user stories with BAs and ensuring best practices in PRPC are included.

Ensuring maximum utilization of Enterprise reusable assets.

Reducing data redundancy on clipboard using Reference properties.

Building SOAP/REST Services & connectors to integrate with System of Records.

Building the Declarative rules, Decision rules and Activities, Report definitions, List and

Summary views.

Developing reusable utilities like logging the SOAP, REST request/response XML &

JSON on demand.

Code reviews and code optimization.

System Performance Tuning by analyzing PAL, Pega Logs, Pega Alerts, Systemout & DB logs.

Designed & developed PEGA Smart Developer Application which automates Branch/

Application/ AG’s/ Op’s/ Rulesets creations which is used across the entire Organization for all projects.

PROJECT TITLE

American Express WSP (World Service Portal)

Duration

Dec 2012 – Till Date

Industry

TATA Consultancy Services Pvt Ltd

Client

American Express

Role

Offshore Technical Lead

Environment

PegaBPM, Websphere, BRE

Project Description: Global Servicing Portal (GSP) is a web based intranet application, a unified servicing portal to provide best-in-class relationship management and flawless customer Service capabilities across all channels by interacting with numerous software applications involved in AMEX credit card operations. This portal is being used by around 5000 CCPs to provide the services and sell the products to card members across the globe. GSP is designed on comprehensive three-tier architecture primarily built of Pega Rules Process Commander (PEGA-PRPC) BPM tool utilizing the built-in capabilities such as Computer Telephone Integration (CTI), Customer Process Management (CPM), Pega Chat, customizing as per AMEX requirement.

Responsibilities:

Responsible for overall Pega design, class structure, Rule sets architecture and integration

architecture.

Designing the Data Model, Data Pages, User Interface and Security layer.

Localized the Application for different markets where Amex has presence.

Providing technical solutions on resolving the critical issues related to Agents, File

Listeners to run Batch Jobs to optimize the performance of multiple Pega applications.

Responsible for Branching and merging the rule sets as part of Agile Maintenance Team.

All aspects of agile including backlog grooming sprint planning.

Running show and tell for Product owner and business users.

Analyze and discuss the user stories with BAs and ensuring best practices in PRPC are included.

Ensuring maximum utilization of Enterprise reusable assets.

Reducing data redundancy on clipboard using Reference properties.

Building SOAP/REST Services & connectors to integrate with System of Records.

Building MQ connectors to integrate with legacy systems.

Building the Declarative rules, Decision rules and Activities, Report definitions, List and

Summary views.

Developing reusable utilities like logging the SOAP, REST request/response XML &

JSON on demand.

Code reviews and code optimization.

System Performance Tuning by analyzing PAL, Pega Logs, Pega Alerts, Systemout & DB logs.

Designed & developed PEGA Smart Developer Application which automates Branch/

Application/ AG’s/ Op’s/ Rulesets creations which is used across the entire Amex

Organization for all projects.

PROJECT TITLE

Leading US payment card company BPM Infrastructure

Duration

Dec 2011 - Dec 2012

Industry

TATA Consultancy Services Pvt Ltd

Client

American Express

Role

Offshore Technical Lead

Environment

IBPM, Websphere

Project Description: Developing and supporting business process and mediation flows in IBM BPM infrastructure at enterprise level to communicate with multiple back-end system for different consumers. Creating new services and scaling existing services for enhanced performance and security. This infrastructure and performance of services are monitored using ITCAM.

Responsibilities:

As Offshore tech lead, interacted with client to finalize the requirements.

Design, develop, orchestrate and test the services.

Test and get the ITCAM monitoring solutions implemented for the IBM BPM infrastructure.

Provide guidance on technical issues to the team.

PROJECT TITLE

Customer Service Process shipment (CSPS)

Duration

Jun 2011 - Dec 2011

Industry

TATA Consultancy Services Pvt Ltd

Client

AP Moller-Maersk

Role

Developer

Environment

Java 1.5, OBPM Studio10gr3, OBPM Enterprise 10gr3, Web Logic 10.0, Oracle SOA Suite 10g, JBoss, SOAP, WSDL, XML, Eclipse, Apache-ant 1.6.5, Log4j, OSB.

Project Description: Customer Service Process shipment (CSPS) performs the booking of new shipments and further processes till the shipment is confirmed. MAERSK LINE receives booking either through Telephone/Fax/e-mail or e-shipments (EDI). Shipments received through

Telephone/Fax/e-mail come under manual triggering shipments and shipments received via EDI, Intra Internet Portal, and Intra desktop, MAERSK LINE website, Submarine website and MCC website come under automatic triggering shipments. Manual Shipments (Phone/Fax/Email): CSA team receives manual shipment information with which they fill in the initial details and trigger the workflow. Automatic Shipment (e-Shipment): e-shipments are received from GCSS, details of which will be sending to workflow (GSC Team will receive all the activities). Customer Service Process shipment mainly deals with receiving shipment details from the customer and creating a booking request based on these details. After capturing the data for the booking, user can review the customer’s requirements against other factors such as product availability, space availability, equipment availability etc.

Responsibilities

Understanding System Requirement Specification

Gathering Process information from Business

Code Reviewing for the changes done for Change Request/ Issue Resolution.

Reviewing the Production Defects, deciding on the criticality of the same along with the release planning for moving these changes onto Production.

PROJECT TITLE

Customer Service Export Documentation (CSED)

Duration

May 2010 – Jun 2011

Industry

TATA Consultancy Services Pvt Ltd

Client

AP Moller-Maersk

Role

Developer

Environment

Java 1.5, OBPM Studio10gr3, OBPM Enterprise 10gr3, WebLogic 10.0, Oracle SOA Suite 10g, JBoss, SOAP, WSDL, XML, Eclipse, Apache-ant 1.6.5, Log4j, OSB, ILOG JRules.

Project Description: The Project was undertaken to automate the various stages of the workflow for the

Manifest creation activity for a shipment. The instances are created via messages received in the BPM through a JMSQueue. The JMSQueue is populated via IBM MQ through OSB. The OSB acts as a middleware for connecting the BPM with the various interfaces like database, ILOG JRules and the various inputs including the messages. CSED process is a business process which is used to verify all the documentation required before the real shipment occurs. There are lots of workflows involved before B/L is issued.

Responsibilities:

Understanding System Requirement Specification

Gathering Process information from Business

Designed OBPM Business Process Diagram using OBPM Studio

Custom Logging mechanism using Log4J and limiting the number of logs to a specified size and file numbers.

Installation and Setting up of Weblogic Server in a cluster configuration for the Testing Environment.

Handling Oracle Service requests.

Installation and setting up of the Oracle Service Bus in a cluster configuration for the Testing Environment.

Deployment of two processes on the same Process Administrator but on different engines.

Code Reviewing for the changes done for Change Request/ Issue Resolution.

Reviewing the Production Defects, deciding on the criticality of the same along with the release planning for moving these changes onto Production.

PROJECT TITLE

Online banking software development

Duration

Jan 2009 – Mar 2010

Industry

JCG Technologies

Role

Developer

Environment

Java 1.5, ALBPM Studio 6.0/OBPM Studio10gr3, ALBPM Enterprise 6.0/ OBPM 10gr3, WebLogic 10.0, Oracle SOA Suite 10g, JBoss, SOAP, WSDL, XML, Eclipse, Apache-ant 1.6.5, Log4j.

Project Description: This project provides banking features which are required for small business groups and the features include Online Banking, Loan & Credit Lines, personal accounts, business accounts. Also provided to view balances, transfer funds, set up multiple users with controlled security levels. The application was to provide online access to users to their accounts whereby they could check their products, savings, benefit projections and account access.

Responsibilities:

Understanding System Requirement Specification

Gathering Process information from Business

Designed OBPM Business Process Diagram using OBPM Studio

Developed Customized application using PAPI interface and hands on in design & development of complex user interface systems using ALBPM

Use appropriate exception handling techniques in integration code

Handled exceptions(code level) within method code & Business Exceptions

Worked with Presentations and Screenflows - the out-of-the-box data input User Interface components

Developed code to integrate business processes with components like Databases, XML files, and web services

Redesign BPM Exception handling process.

Testing and Debugging of Business Process

PROJECT TITLE

RA Insurance Portal

Duration

Jan 2008 - Dec 2008

Industry

Accenture PVT. Ltd

Role

Developer Accenture PVT. Ltd

Environment

Java, J2EE, Windows 2000 Sever, JSP/Servlets, Weblogic 8, JDBC, ANT 1.3/1.4, DAO and Oracle.

Project Description: This project has the facility to take insurance policy to inquire policy account information through Internet. This gives all the information about insurance, like policies, agents, offices, and glossary of insurance terminology, Information regarding expiry, renewal, and status inquiry. It has implemented total eight main modules, namely the endorsement, cancellation, renewal, policy-inquiry, employee-management, transfer policy, statement of account and Admin. This project has administration module, which can be accessed by the insurance companies only using the login and password. It should also be flexible enough to allow user to select individual business class or in form of package. Key reports like coverage summary and statement of accounts.

Responsibilities:

Actively involved in design and developing of Java components.

Involved in creating Servlets and Java Classes

Actively involved in deployment Application war files in Web logic Application server using Ant.

Detailed analysis of Business Requirements.

Creation technical document.

Created Jsp screens for user input.

Implemented business logic in servlets and helper classes.

Created DAO’s for the database communication.

Created unit test cases.

Database design and writing queries.

Unit and Integration testing of the application.

Deployment of the application in different environments

PROJECT TITLE

PWB (Pensions Workbench) Pricing

Duration

Sep 2006 - Dec 2007

Industry

Accenture PVT. Ltd

Role

Developer

Environment

J2EE, Struts, JSP, JavaScript, Oracle 9i, PL/SQL, WebSphere Portal, WSAD4.X, Ant, Log4J.

Project Description: The basic function of the pricing application is to come up with a figure called the NSP, or Net Single Premium, that MetLife shall charge its clients to take over the client's retirement benefit liability to all its employees. The NSP is a one-time payment that the client makes to MetLife. The pricing application calculates this figure. As input, it takes the details of all the employees due to receive the benefits, as well as certain statistical tables and parameters. The methodology followed is roughly the present values of the future expected cash-outflows to each annuitant are calculated and the sum of these present values gives the present value of the entire liability. This, added to other expenses and expected profits, gives the net single premium.

Responsibilities:

Understanding the existing PWB architecture.

Creation of design Document and technical document.

Created new jsp screens for taking user inputs.

Coding of the Pricing and Factor tables module.

Unit and Integration testing of the application.

Coordinating with the business users in UAT support.

PERSONAL PROFILE

Name : Sulochana Potla

Date of Birth : 18th June 1983

Sex : Female

Marital Status : Married

Nationality : Indian

Visa status : L1B

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