Emmanuel W. Thrasher

**** ******** **, **********, ** 45231

(T) 513-***-**** (E) adz0pg@r.postjobfree.com

Summary

Seeking challenging opportunities to be able to utilize my ability knowledge and initiatives as a recovery specialist in a more larger capacity that will allow advancement with in the company.

Major Accomplishments

Seasoned collector with Experience in assisting manager with daily team task to help excel and meet client expectations. Very Knowledgeable and willing to learn and take on new task Self motivated in developing strategy's to meet client needs Employment History

12/2012 - 4/2021 ACCOUNT CONTROL TECHNOLOGY (Sallie Mae/Navient), Mason, OH Collector

Outbound calling

Getting Borrower set up in a program to get student loans out of default Handling personal information

Following up on accounts

Inbound Calling

File Management

Account Follow-up

Setting up Payments

Negotiating Payments

Second voice accounts

Following FDCPA & State laws

Skiptracing Locating Borrowers

Using Latitude

Using Livevox (dialer)

4/2011 - 10/2012 United Recovery Systems, Covington, KY Collections Specialist

Outbound Inbound calling

Negotiate payment arrangements

Knowledge of F.D.C.P.A

Manage file

1/2010 - 3/2011 Axcess Recovery, Cincinnati, OH

Collector II

Outbound / Inbound calling

Setting up payments

Negotiating payment arrangements

Verifying Deleting payments set up by collectors

Second voice account for collectors

Assisting Managers with daily task

Assisting the stores with daily collections of customers through email Developing monthly contest for collectors

Coaching collectors on successful ways to achieve goal Coaching collectors on daily productivity and performance Running Dialer System

Rebuilding Dialer System

Email customers in regards to there account

2/2001 - 1/2010 General Revenue Corporation, Cincinnati, OH Recovery Specialist

Outbound calling

Handling personal information

Following up on accounts

Inbound Calling

File Management

Account Follow-up

Setting up Payments

Negotiating Payments

Second voice accounts

Following FDCPA & State laws

12/2000 - 1/2001 First Community Mortgage, Cincinnati, OH Telemarketing

Outbound calling

Filling out applications over the phone

Handling personal information

Following up on accounts

4/2000 - 9/2000 Semaj & Diverse Mortgage, Cincinnati, OH Telemarketing

Outbound calling

Filling out applications over the phone

Handling personal information

Following up on accounts

Education

2003 Cincinnati State Tech Community College, Cincinnati, OH Assoicates Degree Communications

Certifications

Human Services

Contact this candidate