D.RUWANI MANJULA DE

ZOYSA

HEALTH SERVICE ASSISTANT

Contact Me

+947******** /

+947********

adz0ov@r.postjobfree.com

No 139/C, Kolamadiriya Duwa

Road, Haddagoda

Bandaragama,Sri Lanka

Social Profile

linkedin.com/in/ruwani-

manjula

Other Info

Skills

•Active listening

•Regulatory Compliance

•Patient Relations

•Inventory Management

•Patient Scheduling

•Team Collaboration

•Office Management

•Equipment Sterilization

•Complex Problem-Solving

•Procedure Support

•Dental Radiography

•X-Ray Processing

•Electronic Charting

•Restorative Dentistry

•Patient Services

About Me

Health Service Assistant with 10 years of experience in Maintaining an organised and safe environment for patients and staff, Providing excellent customer service to all patients by answering phones, greeting patients, filing documents, and providing basic clinical assistance as needed, Assisting with the development of patient care plans in collaboration with physicians and nurses.

Experience

- Department Of Education Ministry Of Health - Horana Sri Lanka ( 2022 - Current ) Management Service

Officer

•Coordinate schedules among executive team members and plan the logistics of each meeting

•Recruit, interview, hire and train office support staff

•Prepare important documents for reports, meetings and memos

•Assist with research and writing reports, or independently writing reports on behalf of upper-level management

•Organize and plan all company outings and events

•Manage all administrative staff members, including onboarding and training new team members

•Ensure team follows best practices and maintain service level agreements

•Monitors department issues and client complaints

•Develop problem management and service improvement plans

- District General Hospital Ministry Of Health - Horana Sri Lanka ( 2013 - 2022 ) Health Service Assistant

•Patient Education

•Patient Counseling

•Oral Surgery

•Dental software

•Empathy

•Adaptability

•Health and safety

Languages

•English

•Sinhala

Interest

•Improve my skills & provide good

service for patients

Others

• Passport No - N10394789

• ID No - 845053642V

•Helping to keep our patients clean and hygienic, for example helping them wash themselves and emptying bedpans

Serving meals and helping to feed patients

•Improving mobility of patients, including helping them to move around their rooms or going for walks in the garden

•Chatting and listening to our patients, making them feel at ease

•Monitoring patients’ conditions including taking temperatures, pulse and respirations

•Ensuring patient rooms and communal areas are kept clean and tidy, including making and changing beds

•Promoting overall positive mental and physical health with patients through exercise and activities

•Liaising with patient families and medical specialists to raise concerns and gain extra support where needed

- Base Hospital Ministry Of Health - Horana Sri Lanka

( 2019 -2022 ) Dental Assistant

•Efficiently manage patient care, office and laboratory duties within a multispecialty dental group employing 15 dentists and 32 dental assistants

•Expose and process dental X-rays; maintain patient records and lab equipment; sterilize instruments; assist office manager with patient scheduling, billing and insurance claims; and educate patients on postoperative and general oral health care

•Maintain clean, sterile and positive environments optimizing patient comfort and safety

•Built a loyal patient following; frequently requested by patients to serve as their dental assistant

•Support a practice of five dentists and three dental hygienists during fillings, tooth extractions, and oral surgeries

•Prepare patients for dental procedures by providing education on dental conditions, oral surgeries, and potential discomfort to reduce anxiety

Education

1988 - 1999 Agamathi Balika College - Panadura G.C.E O/L 2000 - 2002 Agamathi Balika College - Panadura G.C.E A/L

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