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Customer Service Medical Assistant

Washington, DC
September 28, 2023

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SHANISE REID 202-***-**** Upper Marlboro, MD 20772

Detail-oriented Medical Receptionist with over 6 year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff. Front Desk Operations

HIPAA Guidelines

Referral Verification

Medical Recordkeeping

Administrative Support

Verbal and Written Communication

Medical Charting

Organization and Time Management

Equipment Troubleshooting and Maintenance

Hiring and Training

Teamwork and Collaboration

Employee Development

Onboarding and Orientation

Budget Management

Project Planning

Planning Events

Negotiation and Conflict Resolution

Customer Service

Medical Coding

Office Supply Management

Office Administrator Medicalincs - Silver Spring, MD 05/2022 - Current Applied concise time-management to meet deadlines. Returned calls, emails and faxes according to departmental policy. Created and oversaw training courses focused on team and community education. Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Replenished office supplies, placing new orders for restocking to maintain inventory. Processed financial documents, contracts, expense reports and invoices. Collaborated with administrative support to oversee calendars and prioritize meetings and appointments. Managed store cash intake with high accuracy and prepared daily bank deposits. Notified individuals regarding appointment follow-ups and referrals and provided transportation to appointments. Answered calls and interacted with community members to provide information on advocacy services. Helped people enroll in programs, arrange transportation and coordinate paperwork. Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.

Attended meetings and site locations to gather data for project work. Projected budgets for engineering projects to provide cost estimates and feasibility data. Medical Receptionist/Medical Assistant Moore OBGYN - Forestville, MD 01/2018 - Current Greet and check-in patients, collect personal, medical, and insurance information Schedule, reschedule, and verify patient appointments; schedule referral appointments with out of network and in network providers

Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA




Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms

Assist Provider with Pap, Annual Exams, Physicals, and in-office minor GYN procedures Schedule Patients for Inductions of labor and cesarean sections. Medical assistant with over ten years experience in working within clinical settings Skilled in optimizing clinic workflows by managing patients flows, physician schedules, and patient appointments Strong administrative skills, including inventory management, accounts receivable, and patient records management

Seeking to take the next career step with a highly respected healthcare organization dedicated to producing positive patient outcomes and delivering exceptional customer service Core Qualifications

Medical and Dental Terminology

Patient Confidentiality

Accounts Receivable

Customer Service

Office Administration


Knowledge of multiple EHR systems

Patient Flow Management

Capable of working with people of all standards and backgrounds Ability to type 40+ words per minute

Front Desk Christian Dental Center - Temple Hills, MD 06/2017 - 10/2019 Check in patients, gathering all personal and insurance information needed Enter patient information into the computer system Filing important documents

Send payment notices to insurance companies and patients Contact insurance companies regarding coverage and payment plans Order office and dental supplies

Greet patients when they come in and direct patients to the correct office Check out and reschedule patients

Call in prescriptions.

Emergency Room Unit Secretary MedStar Southern Maryland Hospital - Clinton, MD 03/2015 - 12/2016 Assignment of room and beds for new admissions

Operated switchboard handling inbound calls for the emergency department, police department Hospital, ambulance, and or family members

Sitter, monitor psych patients, record and report data to on-call physicians electronically Assist RN with patient care and answer the call bell when needed Operate helicopter landing and notifying security. Medical Receptionist The Department of mental health - Washington, DC 01/2012 - 02/2015 Facilitated daily administrative functions, including customer service, patient scheduling, and inventory management

Observed and Monitored client behavior and response to treatment Recorded client information on special flowsheets, accurately indicating suicidal precautions, sleep flow and restraints

Attend weekly conference classes and workshops provided by companies of new and developing information in the mental health field

Verified patient's eligibility and claims status with insurance agencies Send prescriptions via fax and electronically

Aided parents in arranging medication evaluations and psychological testing. Kaplan University Beltsville, MD 01/2010

Medical Assistant Certificate/Billing and Coding

Dr Henry A Wise High School Upper Marlboro, MD 01/2008 High School Diploma

Education and Training

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