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Customer Service Client

Trenton, NJ, 08618
September 28, 2023

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Quaeenkqua P. Woods

*** ******** ******, *******, ** 08618



Highly motivated claims/customer service professional seeking an opportunity to strengthen my business skills while contributing to the company’s positive reputation, operational, and customer/client service goals.

Summary of Skills

Claims Management

Customer Service

Microsoft Office

Organizational Skills

Computer Skills


Team lead management

Certified in West law & Lexi nexis research.

Work Experience

Dental Claims Review Specialist

Employer: P & R Dental Strategies – Hamilton, NJ – 4/2016 to present

Review all dental claims for a variety of insurance companies

Serve as the lead claims reviewer in the Texas compliance department

Review and enter all claims from insurance companies into a database

Upload x-rays and other information regarding patient claims via email

Schedule peer to peer phone conferences between dental consultants and doctors

Order Processor

Employer: Alloy, Inc. On Campus Marketing, Ewing, NJ - 03/2015 - 3/2016

Reviewed, updated, maintained, and ensured accurate fulfillment data

Prepared and circulated internal reports as well as generated, produced, and sent external reports to clients

Executed client specific needs such as on-site distributions, emails, phone notifications

Prepared shipments and deliveries for clients


Mercer County Community College - West Windsor, NJ

Major – Paralegal Studies

Expected Graduation Date – December 2023

Computer Skills

Microsoft Outlook, Word, Power Point, Excel, and Adobe Acrobat

References furnished upon request

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