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Customer Service Business Development

Warrington, PA
September 28, 2023

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Andrew S. Keefer

Warrington, PA



Accounts Receivable Sales and Customer Service Support Account Management

Fuse leadership, accounting, and administrative operations skills to minimize risks and reduce debt for companies in diverse industries. Leverage strengths in surety bonds, mechanics liens, financial statement analysis, reporting, account management, and business development to support corporate and profit growth and protect assets. Formalize and optimize processes as well as devise strategies and policies to drive staff performance, improve portfolio management, and increase cash availability.


Process Improvement Account Reconciliation Audits Credit Risk and Cash Flow Forecasting

Customer Service Team Building Portfolio Management Financial Analysis Training Accounting


Provided vital information in buy-out of 2 competitors totaling $40M by conducting due diligence on accounts receivables and contributing to post-acquisition integration and centralization of credit operations.

Lowered bad debt 15% and delivered $110K in savings per year by formulating and instituting credit-scoring model to minimize risk and delinquent accounts; efforts boosted staff productivity 10%.

Led branch to rank within top 10% performance for collections and DSO out of 350 sites corporate-wide.

Increased cash flow by $8M by coordinating meetings with largest accounts to collect on past due accounts and devising action plans to resolve issues with decision-makers.


Inizio Health - Yardley, Pa 9/7/22 – Present

Global Healthcare Services

OTC Analyst

Collections, Reconciliation, Cash Application Matching, Month End Close, Auditing, Ad-Hoc Reporting

ASK Consulting - Owner 1/1/22 – 09/1/22

Billing, Collections, Invoicing, Statements, Deposits, Contract Work

Siemens Industry, Inc. - Bluebell, Pa 4/1/2019-12/31/21

Multi-Billion Building Automation, HVAC, Fire, Security

Sr. Credit & Collections Rep

Handled BAU Solutions, T&M, Parts, Security Solutions and Fire while continually being called upon to take on more accountability in the Philadelphia, tristate area.

Consistently achieved goal averaging $3 Million collected per month, while coordinating resolution of issues of key customers. Verified and processed lien waivers, bad debt and concession write offs.

Improved cash flow while driving significant drop > 90 past due accounts. Maximized cash collections to continually meet/exceed monthly cash targets.

Worked collaboratively with CSMs, Project Managers, Sales Reps, Operations and upper management to address client concerns to promote resolution while bolstering relationships.

Earned rewards for excellence in collecting delinquent payments.

Prepared monthly financial reports including cash forecasts, over 90, unapplied cash reports, and Top 10 worst accounts.

Freedom Mortgage – Fort Washington, Pa 2017-2019

A private Mortgage Finance Company

Mortgage Loan Officer

Licensed in 29 states, for origination of FHA, VA, Streamline, Conventional, Rate and Term; and Cash Out.

Became a top salesman in the office within 5 months, ranked 3rd out of 28 LO’s.

Andrew S. Keefer Page 2

Capital Contractors – Cherry Hill, NJ

A $100M Commercial Cleaning Services 2015-2017

Sale Representative

Sold Commercial Cleaning Services in the Tri-State Area.

Ranked 12th out of 32 sales Reps for the year 2015 in only 3 months.

DVFG, Inc. – Sewell, NJ 2012-2015

a $130M floral wholesaler

Director of Credit and Collections

Managed and directed a staff of 10 with 3000+ accounts, 4 Divisions of business, and 5 Distribution Centers. Maintained, followed up, and resolved of all legal, bankruptcy, and 3rd-party accounts.

Maximized cash flow and extended terms while reducing risk and keeping bad debt expense under goal.

Decreased DSO from 48.8 to 33.3 and > 90+ decreased from 36% to 10.1% in +2 years.

Developed and restructured C & C policies and procedures; allocated reserve.

Orthovita, Inc. – Malvern, Pa 2007-2012

A $100M ortho-biologics and bio-surgery company

Corporate Credit Manager

Handed the bankruptcy process with attorneys and 3rd party collection agencies.

Lowered 90+ day outstanding receivables from 7.96% to .05% in first year and cut DSO from 51 to 40 days.

Penndda, Inc. – Philadelphia, Pa 2005-2007

A $220M truck parts distributor

Corporate Credit Manager

Led collections totaling $160M+ per year, 2500 accounts and headed treasury activities, bank reporting, and cash analysis for diesel distributor.

Approved and processed construction transactions of +$10M while reducing the risk through bonds and mechanics liens, while handling bankruptcy and 3rd party issues.

Increased collections 10% and sustained 34-day DSO by strengthening communications between sales and operations.


Pep Boys, Inc. – Philadelphia, Pa

$1.9B in the automotive industry

Accounts Payable Production Manager

Cut debt balances from $6.5M+ to $1.35M in first year by negotiating settlements with vendors for overstock, returns, and cancelled products for first time in company’s history.

Corporate Commercial Credit Manager

Managed $500M+ commercial credit portfolio with 3500 accounts and 40-person staff; with 6 direct reports in Cash Application, Legal, National Accounts and Credit Approval Analysis.

Handled reconciliation/approval for national accounts of up to $5M.

Browning Ferris Industries, Inc. – Telford, Pa.

$3.2B waste management company

Manager of Financial Services – Credit/Collections

Held accountability for $500M annual revenue, 3500 accounts overseeing 10-person team, staffing, month-end reporting, and cross-training on SOPs. Approved construction contracts of $1M+.


Bachelor of Business Administration in Marketing & Finance - Kutztown University


Technical Skills: SAP AS400 Oracle CCMT DNBI JDE Get Paid Microsoft Access

MS Excel/Word MS Access Data Warehouse Apprise CMS Great Plains Sarbanes-Oxley 3rd Party

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