SHEILA BARIBAULT

Warwick, RI

adz0nm@r.postjobfree.com

401-***-****

Im a dedicated, hardworking individual with a positive attitude who enjoys interacting with people. Outstanding communication skills, and an excellent motivator, with emphasis on teamwork. Reliable in completing projects, with excellent organizational skills. Over 20 years of Customer Service experience and several years in call center environment and 7 years of experience in a professional office setting as Branch Admin. Authorized to work in the US for any employer

Customer Service Representative

Tunstall Corporation - Pawtucket, RI

April 2013 to Present

Responsibilities

Answer and route calls for 5 super busy, fast paced HHC Hospitals in New York. Point of contact for over 100 HHC clinics, including Dental. Set appointments, triage and message clinics (refills and customer concerns) while verifying important medical information in Quadramed. Obtaining referrals from MD's. Assist and train my team with questions and concerns relating to protocols. Skilled in Citrix, Dentrix, Epic, Sorian, verifying insurance and medical terminology. HIPPA certified. Pharmacy Technician

CVS - Woonsocket, RI

April 2010 to December 2011

Managed inbound call activity in a fast paced, team environment Assisted patients in problem solving or routed calls to ensure satisfaction Refill and transferring of Rx. Contacted MD for refills or new Rx Certified in HIPPA

Knowledge of prescription drugs

Assistant Manager

Coventry Seafood - Coventry, RI

April 2006 to June 2009

Served food and beverage and prepared orders to customer satisfaction Trained and monitored employees in proper service techniques and food handling Assisted in hiring and scheduling

Open and closing responsibilities

Recorded and maintained inventory

Cash handling, credit transactions and other financial duties Account Manager/Branch Administrator

CCCS-SNE - Warwick, RI

November 1997 to July 2004

WORK EXPERIENCE

Involved in all aspects of customer service, including answering questions, problem solving, and interfacing with the Financial Counselors

Managed and maintained over 300 client and creditor accounts Assisted to implement new policies and procedures to improve customer/creditor satisfaction Managed a mixture of inbound and outbound call activities with job responsibilities including: Plan implementation, client/ creditor correspondance and client retention

Posted payments to client accounts and set up disbursement of funds. Made deposits daily Responsible for maintain inventory

Meet and greet clients

Scheduled appointments

High school or equivalent

Tollgate High School - Warwick, RI

1989 to 1991

Customer Service

Customer Care

CSR

Customer Support

Call Center

Call Center

Customer Care

Customer Service

Pharmacy Technician

National Pharmacy Technician Certification (PTCB)

Electronic Medical Records: Best Practices — Familiar EDUCATION

SKILLS

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CERTIFICATIONS AND LICENSES

ASSESSMENTS

January 2020

Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: https://share.indeedassessments.com/share_to_profile/ e240e5cdad43b8686a7b24871c85142feed53dc074545cb7

Personality: Customer Service Fit — Highly Proficient June 2019

Assesses personality traits that result in high-quality customer service. Full results: https://share.indeedassessments.com/share_to_profile/ 3f50d44c5debdfe570676d1909591428eed53dc074545cb7

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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