Customer Service, Call center, admin assistant
Resume:
SHEILA BARIBAULT
Warwick, RI
**********@*****.***
Im a dedicated, hardworking individual with a positive attitude who enjoys interacting with people. Outstanding communication skills, and an excellent motivator, with emphasis on teamwork. Reliable in completing projects, with excellent organizational skills. Over 20 years of Customer Service experience and several years in call center environment and 7 years of experience in a professional office setting as Branch Admin. Authorized to work in the US for any employer
Customer Service Representative
Tunstall Corporation - Pawtucket, RI
April 2013 to Present
Responsibilities
Answer and route calls for 5 super busy, fast paced HHC Hospitals in New York. Point of contact for over 100 HHC clinics, including Dental. Set appointments, triage and message clinics (refills and customer concerns) while verifying important medical information in Quadramed. Obtaining referrals from MD's. Assist and train my team with questions and concerns relating to protocols. Skilled in Citrix, Dentrix, Epic, Sorian, verifying insurance and medical terminology. HIPPA certified. Pharmacy Technician
CVS - Woonsocket, RI
April 2010 to December 2011
Managed inbound call activity in a fast paced, team environment Assisted patients in problem solving or routed calls to ensure satisfaction Refill and transferring of Rx. Contacted MD for refills or new Rx Certified in HIPPA
Knowledge of prescription drugs
Assistant Manager
Coventry Seafood - Coventry, RI
April 2006 to June 2009
Served food and beverage and prepared orders to customer satisfaction Trained and monitored employees in proper service techniques and food handling Assisted in hiring and scheduling
Open and closing responsibilities
Recorded and maintained inventory
Cash handling, credit transactions and other financial duties Account Manager/Branch Administrator
CCCS-SNE - Warwick, RI
November 1997 to July 2004
WORK EXPERIENCE
Involved in all aspects of customer service, including answering questions, problem solving, and interfacing with the Financial Counselors
Managed and maintained over 300 client and creditor accounts Assisted to implement new policies and procedures to improve customer/creditor satisfaction Managed a mixture of inbound and outbound call activities with job responsibilities including: Plan implementation, client/ creditor correspondance and client retention
Posted payments to client accounts and set up disbursement of funds. Made deposits daily Responsible for maintain inventory
Meet and greet clients
Scheduled appointments
High school or equivalent
Tollgate High School - Warwick, RI
1989 to 1991
Customer Service
Customer Care
CSR
Customer Support
Call Center
Call Center
Customer Care
Customer Service
Pharmacy Technician
National Pharmacy Technician Certification (PTCB)
Electronic Medical Records: Best Practices — Familiar EDUCATION
SKILLS
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CERTIFICATIONS AND LICENSES
ASSESSMENTS
January 2020
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: https://share.indeedassessments.com/share_to_profile/ e240e5cdad43b8686a7b24871c85142feed53dc074545cb7
Personality: Customer Service Fit — Highly Proficient June 2019
Assesses personality traits that result in high-quality customer service. Full results: https://share.indeedassessments.com/share_to_profile/ 3f50d44c5debdfe570676d1909591428eed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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