DANTE SPENCER

**** ** **** *** ****** City, Missouri 64151

adz0ni@r.postjobfree.com

819-***-****

OBJECTIVE

To secure employment with a reputable company, where I can utilize my skills and business studies background to the maximum.

SKILLS & ABILITIES

Exceptional oral and written communication abilities

Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint

Strong time management and prioritization abilities

Fast, accurate data entry skills

EXPERIENCE

Card Service Rep Synchrony Financial 09/2021 – 07/2023

* Counted hours of employees, and entered in the paycheck

* Assisted with charges and, gave knowledge of card services

* Fraud Prevention, and Sales

Tech Support Specialist Asurion 11/2020 – 08/2021

* Assisted with phone repair and replacement

* Explained current bills, data charges, and added/removed services

Pay Roll Specialist First Access Home Health 06/2019 – 04/2020

* Counted hours of employees, and entered in the paycheck

* Kept a record of balances of the accounts payable

Sales Agent Geico 06/2019 – 4/2020

* Recommend potential products or services to management by collecting customer information

and analyzing customer needs

* Meet personal/team sales targets and call handling quotas

Customer Service Rep Rose International 10/2018 – 6/2019

* Open and maintain customer accounts by recording account information

* Handle complaints, provide appropriate solutions and alternatives within the time limits and

follow up to ensure resolution

Sales/Customer Service Rep Sprint 07//2017 - 09/2018

* Recommend potential products or services to management by collecting customer information

and analyzing customer needs

* Meet personal/team sales targets and call handling quotas

Customer Service Rep Caremark 10/2016 – 4/2017

* Keep records of customer interactions, process customer accounts and file documents

* Recommend potential products or services to management by collecting customer information

and analyzing customer needs

Customer Service Rep/Supervisor US Bank 01/2015 - 09/2016

* Build sustainable relationships of trust through open and interactive communication

* Supervise the work of customer service employees to ensure adherence to quality standards,

deadlines, and proper procedures, correcting errors or problems as needed

Customer Service Rep/Supervisor T-Mobile 08/2010 - 10/2014

* Supervise the work of customer service employees to ensure adherence to quality standards,

deadlines, and proper procedures, correcting errors or problems as needed

* Keep records of customer interactions, process customer accounts and file documents

* Recommend potential products or services to management by collecting customer information

and analyzing customer needs

EDUCATION

LINCOLN UNIVERSITY, JEFFERSON CITY, MO.

ASSOCIATES DEGREE 3.0

COMMUNICATION

Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention

LEADERSHIP

Active listening, Verbal communication, Nonverbal communication, Clarity

Assertiveness, Friendliness, Empathy, Confidence

REFERENCES

JAMERE BROWN DOCTOR 573-***-****

LONDYN PARKER CYBER ANALYSIS 816-***-****

SHIRELLE RITCHIE REALITOR 816-***-****

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