GREGORY WADE

adz0nd@r.postjobfree.com 816-***-**** Kansas City, MO 64134

SUMMARY

Experienced at working with all types of customers. Skilled in maintaining long-term relationships with clients. Organizational problem-solver with supervisory, team building and customer service skills. Experience stepping into roles and making positive changes. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Team player. Motivated to maintain customer satisfaction. Articulate, enthusiastic and results- oriented with passion for building relationships and growing business. Trained in register operations and customer service. Reliable and team oriented. Hardworking employee with customer service expertise, sales, multitasking, and time management abilities. Devoted to giving customers a positive and memorable experience. SKILLS

Goal Setting Calm Under Pressure

Managing Operations and Efficiency Decision Making Teamwork and Collaboration Shift Scheduling

Coordinating Negotiation and Conflict Resolutions/Solutions Problem Resolutions Professional and Courteous

Team Leadership Strategic Planning

Client Relations Customer Relationship Management

Account Management Employee Feedback

EXPERIENCE

Tip Top Tux Complete overall store operations

Store Manager Retail Sales

(company closed nationwide unexpectedly) Execute all corporate mandates 05/2023 – 08/2023 Customer Relations

Rental operations

Maintain operational flow

Overall employee operations

Tailored Brands Delegated work to staff, setting priorities and goals Assistant Manager Completed functions to maintain operational standards each day 04/2002 – 05/2023 Retail Sales and Rental operations Resolve customer inquiries and complaints at management level escalation Inventory and Visual display/merchandising

Supervision of employees

Create scheduling

Assigned work and monitored performance of projects Managerial and administrative functions