Customer Service Human Resources

NIKITA CECILIA LA RONDE

*************@*****.*** 561-***-**** Lake Worth, FL 33463

Summary

Dynamic and results-driven professional with a successful career path in Human Resources and banking. Proven expertise in managing various HR functions including recruitment, talent development, employee relations, and policy implantation. Adept at building strong relationships with stakeholders at all levels and delivering strategic HR solutions that drive organizational success. Strong analytical and problem-solving skills, combined with a comprehensive knowledge of HR best practices and employment laws. Seeking new opportunities to contribute my HR expertise and make a significant impact on organizational growth and development. Skills

• Leadership

• Strategic Thinking

• Problem Solving

• Ethical Practice

• HR Information Systems (HRIS)

• Employee Relations

• Recruitment and Selection

• Compensation and Benefits

Experience

Republic Bank Ltd, Trinidad

Human Resource Supervisor

03/2020 – 11/2021

• Setting goals for performance and deadlines in many ways to comply with the organization’s plans and vision.

• Supervising and being a leader to seven staff members and fulfilling their questions and concerns.

• Evaluating my staff members’ performance and providing accurate feedback.

• Managing all recruitment, hiring, orientation and training processes. Head Teller

01/2020 - 03/2020

• Processing ATM deposits daily and identifying commingling through the ATM deposits.

• Processing side entries from the various departments

• Conducting payroll transactions to our commercial customers. CSU

Securities Officer/Disbursement Officer

04/2019 - 01/2020

• Send policies, insurance etc.

• Release mortgages

• Maintain all files, records, and payments of service providers. Manager's Assistant

10/2018 - 04/2019

• Draft letters, documents, internal memorandums and circulars to other staff and branches

• Laise with the HR department on behalf of staff issues/termination and payroll etc.

• Plan and schedule branch meetings and prepare minutes on behalf of the Manager.

• Update staff's attendance sheets and calculating acting/overtime. Customer Care Coordinator

11/2017 - 10/2018

• Assisting customers with all queries in the banking lobby

• Promoting the bank's products and services to new customers Customer Service Officer

08/2017 - 11/2017

• Dealing with customers’ complaints and resolving issues to the best of my ability.

• Update FATCA/AML information for compliance

• Detailing documents for new account holders for personal and business purposes

Customer Sales Clerical Assistant

04/2017 - 08/2017

• Making appointments for those who are opening business accounts and personal.

• Interviewing customers and explaining what is needed to open an account.

• Ensuring commercial customers are interviewed by the Account Sales Manager in a timely manner.

Salaries Clerk/Foreign Trade Officer

11/2016 - 04/2017

Chadeesingh & Co Law Firm

Law Clerk/HR Admin

12/2014 - 09/2015

• Conduct salary assignments for employees in various companies in a timely manner

• Paying close attention to detail while conducting wire transactions to large companies around the world.

• Providing legal knowledge to clients for different situations.

• Managing Curriculum vitaes

Island Finance T&T

Loans Officer/ Branch Supervisor/HR

Admin

03/2012 - 08/2014

• Supervising over ten staff members and submitting loan applications to Head Office.

• Conduct sight visits with managers to companies who are not publicly listed.

• Prepare/manage loan applications by sorting all documents for approval at the CLAO department.

• Solicited new, current, and former customers to take new loans. Dr. Dev Ramoutar

Real Estate Assistant/ Customer Service

Representative

11/2009 - 03/2012

• Promote the sales of land, commercial spaces and residential homes.

• Accompanying prospective clients to property site visits, discuss conditions of sale and making various lawyer appointments to close the matter.

Eastern Credit Union Ltd

HR/ Loans Officer

08/2014 - 12/2014

• Evaluate, authorize, and recommend approval of commercial, or credit loans.

• Conduct mortgage loans, handling deeds, surveying plans etc.

• Organize staff timesheets and absenteeism.

• Dealing with employees concerns and complaints.

Education and Training

Australian Institute of Business

Masters of Business Management

01/2019 (HR Mgt)

Australian Institute of Business

Bachelor's Degree in Business Administration

01/2017 (HR Mgt)

Full Scholarship

Australian Institute of Business

Associates Degree in Business Management

01/2016

Full Scholarship

The Association of Business Executives (ABE)

Business Management Diploma

01/2014

University of the West Indies (UWI Open Campus)

Microsoft Office Applications - A+

OSHA Safety Course

PLEA Passport (Point Lisas Energy Association) Prestige Safety First Aid Certificate 01/2009

Upper Level Educational Institute

Computer Literacy - A

01/2008

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