Audreana Turner

adz0m2@r.postjobfree.com 567-***-****

Toledo, OH 43620

Customer focused employee

Experience

Security Officer Jun 2019 - Present

Job1USA

Secured the premises and personnel gate by observing personal property; monitoring surveillance equipment; inspecting buildings, delivery trucks, and access points; permitting entry. Obtains help by cutting and adding security seals on company trucks. Prevent losses and damage by reporting irregularities; informing violators of policy and procedures.

Insurance Processing Specialist May 2017 - Aug 2018 Cognizant Technology Solutions, Des Moines, IA (US) Worked in a call center environment

· Made corrections to auto policyholder policies.

· Reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company standards.

· Entered customer information in multiples systems. Various Dec 2016 - Mar 2017

McDonald's, West Des Moines, IA (US)

Worked in the kitchen preparing food and at the front counter helping customers through the ordering process.

· Operated cash register, running the drive-thru, cooking Big Macs and other menu items, cleaned the restaurant, and completing other assigned tasks

· Trained new employees on company policies.

Loan Processor Aug 2011 - Jun 2013

Wells Fargo, Urbandale, IA (US)

Processed loans for refinancing for the Harp program.

· Received inbound and outbound calls in call center environment.

· Reviewed applications making the decision if customer qualified for refinancing program.

· Collect and verify the applicant's personal information and financial records for the loan, pulled together and prepared loan documents that were passed on at the closing of the loan, and kept the records in order to close the transaction.

Skills & Specialization

Macs, Cash Register, Customer Service, Nursing, Policies, Cooking, Insurance, Financial, Customer Care, Closing, Call Center

Education

Dmacc Jun 2000 - Sep 2000

Nursing Assistance

Ankeny, IA (US)

Nursing certificate

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