Jessica Mullens

Customer Service /Receptionist

Owens Cross Roads, AL

adz0lg@r.postjobfree.com

+1-352-***-****

Seeking to uphold the company's high standards of customer service by using knowledge of medical knowledge, communication skills, and clerical experience in assisting with clients in personal needs. Work Experience

OFFICE MANAGER

Autoworx - Horton, AL

September 2011 to February 2021

• Monitor the facility to ensure that it remains safe, secure, and well-maintained

• Prepare and review operational reports and schedules to ensure accuracy and efficiency

• Set goals and deadlines for the repairs and body work with between customers and business

• Acquire, distribute and store supplies

• Plan, administer, and control budgets for contracts, equipment, and supplies

• Hire and terminate employees

• Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems

• Arrangement of trading or bartering, payments, and billing between customers and business and/or services

• Oversee employees to ensure on task and timely breaks, lunches, and punctual for work daily ASSISTANT MANAGER

Jack's Family Restaurants - Guntersville, AL

May 2018 to June 2018

• Training to be Assistant Manager

• Take food and drink orders and receive payment from customers

• Serve orders to customers at windows, counters, or tables

• Maintain sanitation, health, and safety standards in work areas

• Maintain food and equipment inventories, and keep inventory records

• Count items discarded or replaced as waste for record purposes

• Count money and make bank deposits

CUSTOMER SERVICE ASSOCIATE

Lowe's - Guntersville, AL

April 2016 to July 2016

• Three-month seasonal position

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

• Check to ensure that appropriate changes were made to resolve customers' problems

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

• Determine charges for services requested, collect deposits or payments, or arrange for billing

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

• Arrange for associates breaks or lunch periods, relieve associates for such breaks

• Maintain product inventories, and place special inventories or supplies for the store or customers

• Ensure and monitor for potential theft or re-theft MEDICAL ASSISTANT

Arab Clinic - Arab, AL

September 2012 to August 2014

• Record patients' medical history, vital statistics, or information such as test results in medical records

• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean

• Interview patients to obtain medical information and measure their vital signs, weight, and height

• Show patients to examination rooms and prepare them for the physician

• Prepare and administer medications as directed by a physician

• Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing

• Authorize drug refills and provide prescription information to pharmacies

• Explain treatment procedures, medications, diets, or physicians' instructions to patients

• Clean and sterilize instruments and dispose of contaminated supplies

• Perform routine laboratory tests and sample analyses

• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms

• Greet and log in patients arriving at office or clinic

• Schedule appointments for patients

• Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures

• Contact medical facilities or departments to schedule patients for tests or admission

• Inventory and order medical, lab, or office supplies or equipment

• Operate spirometer, hyfrecator, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests

• Change dressings on wounds

• Set up medical laboratory equipment

• Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients

CERTIFED NURSING ASSISTANT (CNA)

HIGHLANDS MEDICAL CENTER

January 2011 to May 2013

• Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs

• Turn or reposition bedridden patients

• Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising

• Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet

• Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff

• Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff

• Observe, examine, and document patients to detect symptoms that may require medical attention, such as bruises, open wounds, blood in urine, and metal wellbeing

• Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses

• Acted as patient advocates to ensure health and wellbeing

• Remind patients to take medications or nutritional supplements

• Feed patients or assist patients to eat or drink

• Supply, collect, or empty bedpans

• Undress, wash, and dress patients who are unable to do so for themselves

• Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers

• Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas

• Record height or weight of patients

• Collect specimens, such as urine, feces, or sputum

• Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician

• Change bed linens or make beds

• Restock patient rooms with personal hygiene items, such as towels, washcloths, soap, or toilet paper

• Exercise patients who are comatose, paralyzed, or have restricted mobility

• Wash, groom, shave for daily living

• Assist nurses or physicians in the operation of medical equipment or provision of patient care

• Administer medications or treatments, such as catheterizations, suppositories, irrigations, enemas, massages, or douches, as directed by a physician or nurse Education

CERTIFICATION

NORTHEAST ALABAMA COMMUNITY COLLEGE

Skills

• CUSTOMER SERVICE (10+ years)

• office management (10+ years)

• RECEPTIONIST (10+ years)

• Front Desk

Additional Information

RELATED EXPERIENCE AND SKILLS

• Microsoft Office Suite

• 10+ years of experience with customer service and office management

• Clean driving record

Contact this candidate