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Customer Service Representative

Chicago, IL
September 28, 2023

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Roderick Poston

**** *. ***** ******, *******, IL 60619 773-***-****

Summary: Detail-oriented, highly motivated, professional seeking a challenging position with a leading company where my existing skills and new training can be effectively utilized and enhanced.

Certifications and Qualifications:

● 40hr HAZWOPER Certification

● 32hr Asbestos Abatement Worker

● 24hr Lead Abatement Worker

● 16hr Mold Remediation

● 10hr OSHA Construction Safety Standards

● 4hr Lockout/Tag Out

● 4hr Confined Space

● First Aid/CPR

● Residential Weatherization Technician

● 20 hour Unarmed Security Officer Training Course

● ServSafe Managers Certification


Kaplan College (formerly Sawyer College) Hammond, IN Computer Business Specialist

Associate of Applied Science

Accomplishments and Awards:

Carson Pirie Scott Credit Center – Excellence in Customer Service, Dec. 2001 Kaplan College (formerly Sawyer College) – Honor Roll, fall 2006 Work Experience:

11/03 - present P.O.M.P. INC. Chicago, IL

Self Employed

● Operated and supervised maintenance business

● Responsible for maintenance duties such as painting, light carpentry and tile work for various residences

● Supervised and trained new employee

● Maintained building’s interior and exterior landscape v

2/07 – 03/08 GreenCorps Chicago Chicago, IL

Crew Leader/ Landscape Technician

● Process and file payroll records for 2 crews

● Attended weekly safety and management meetings

● Install Assisted Disability Accessible (ADA) planters, trellises and arbors in community gardens and rain gardens in various city sites

● De-manufacture, test and refurbish computers at the Goose Island Recycling Center for the Computer for Schools Program

● Make compost bins, rain barrels and home energy efficiency packages for the City of Chicago Department of Environment

06/02 - 10/03 Pitney Bowes Management Services Chicago, IL Customer Service Associate (Contract Position)

● Assisted supervisors and clients to analyze and resolve filing and tracking processes

● Maintain active and inactive files

● Processed, sorted and distributed all incoming and outgoing mail for each department(300 to 500 pieces of mail daily)

● Coordinated equipment set up for various meetings in company’s conference rooms

12/00 - 06/02 Carson Pirie Scott Credit Center Chicago, IL Inventory Control Clerk

● Scanned all incoming inventory

● Prepared mass mailings for public distribution for all of Illinois and surrounding suburbs (lifting in access of 35 to 55 lbs. on a consistent basis)

● Oversaw the shipping and receiving departments (daily receiving parcel over 10,000 pieces) / (daily outgoing parcel 2,500 to 3,500 pieces)

● Prepared, organized and processed billing reports on a weekly, monthly and yearly basis

02/99 - 10/00 AT&T Voice & Data Group Chicago, IL

Customer Service Representative

● Labeled and maintained files in the records department

● Updated and processed record for new accounts

● Received, scanned, and sorted incoming/outgoing Fed Ex and UPS packages

Related Skills

● MS Excel, Word, Access, Power Point, Adobe Photoshop

● Union Apprenticeship Training

● Experience with various tools and equipment such as forklift, hydraulic pallet jack, air samplers, moisture meters, miter saw, circular saw, beam cutter, etc.

● Extensive plant identification and landscape design skills Professional Attributes

● Possess exceptional customer service skills

● Highly motivated to expand knowledge and skills

● Detail-oriented, perceptive, able to identify and resolve challenges

● Consistently present a high profile, professional demeanor, complimented by a positive v




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