Contact

Address:

****, ********* ***** *,

Cluster V, JLT, Dubai, UAE

Phone:

+971-**-***-****

Email:

adz0in@r.postjobfree.com

Languages

Arabic

English

Nationality

Lebanese

D.O.B.:

24/08/1992

OBJECTIVE

I am seeking a position within your reputed organization, with the intention to have the opportunity to apply my experience and knowledge in contributing to the growth, innovation and continued success of your company. I’m confident that my high ambitious nature and ongoing commitment will make me a productive and worthwhile addition to your organization.

EDUCATION

• Bachelor degree in Hospitality and Management -

Lebanese International University

(Fall 2017)

• High School degree - Bchamoun Official

Secondary School

(August 2011)

LANGUAGES

• Arabic : Native

• English: Proficient

SKILLS

• Problem Solving skills

• Teamwork

• Excellent Knowledge of Microsoft Office

• Emotional Intelligent and Intuitive

• Working under pressure

• Communication Skills

• Customer Service

• Professionalism in multi-tasking

Wissam Hassan

Experience

Al-Shaya Group

Dubai, Jumeirah

Customer Relationship Officer July 2020-Present

Conduct E-commerce via using a variety of applications, such as Email, online catalogs and shopping carts, Electronic Data Interchange (EDI), the file transfer protocol, web services and mobile devices.

Call or Email existing clients to ensure their satisfaction, network within the community to identify prospective customers and contribute to the organization's marketing campaigns Babel La Mer Restaurant

Dubai, Jumeirah April 2018 -May 2020

Guest Relation Supervisor

Responsible for giving a warm reception to guests and making sure that they are satisfied, coordinating their check-ins and reservations, answering calls, provide guests with answers, alternatives and solutions to issues presented. Supervise the daily duties and ensure they are completed and followed up in accordance with company standard. Ensuring that guests have overall positive experiences. Responsible for training new joiners. Involved with some budgeting and administrative tasks.

BeBabel Restaurant

Beirut, Zaytouna Bay March 2018- April 2018

Guest relation Supervisor

Greeting guests upon arrival and making them feel welcomed, providing front desk services to guests, administering check-ins and check-outs, being a source of information to guests on various matters such as restaurant advice, diffusing conflict or tense situations with guests. Ahwet Zeitouna Restaurant

Beirut, Zaytouna Bay October 2018 - March 2018

Guest Relation

Ensure a pleasant and satisfying visit, handle guest complaints, assist with the check-in process, responsible for reservations, tables ordering and answering call. Teleperformance-Touch Co.

Beirut, Downtown September 2013 - October 2018

Customer Service Representative

Obtains client information by answering telephone calls through (111), interviewing clients, verifying information. Inform clients by explaining procedures, answering questions, providing information. Maintains communication equipment by reporting problems to the needed department.

Royal Tulip Hotel

Beirut, Achrafieh May 2017 – August 2017

Housekeeping Coordinator

Daily coordination of the Housekeeping operations, ensuring the department achieves the highest level of service delivery through effective communication and follow up, communicating with both clients and team members and answering questions from customers or clients. Servicing guest rooms in order to provide a pleasant and comfortable experience. Also, ensuring that all rooms are inviting and clean and they address all guest queries politely and knowledgeably. Layale Aley restaurant

Mount Lebanon, Aley October 2010- September 2013

Direct customer service

Communicates directly with guests, presents menus, helps with recommendations, receives orders, places orders, handles payments and collecting materials / goods from other departments. Al Safir Hotel & Tower

Mount Lebanon, Bhamdoun Aley June 2010 - August 2010 Room server

Organizing work schedule from the room status list, arrivals and departures, distribute linen, towels and room supplies, ensuring all rooms are well organized. I would be grateful if you would contact me or keep my information on file in case of future openings.

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