Gicylle Arevalo

Legazpi, Albay, Philippines

+639*********

adz0gy@r.postjobfree.com / adz0gy@r.postjobfree.com

A Customer Service Representative with four years of experience specializing in sales, client relations,

communication, and team leadership. A proven track record of interfacing with diverse customers to resolve

issues and identify products according to client needs.

Work Experience

VA - CSR-Marketing

12/2022 to Present

Yoveo Digital Agency

Cebu City, Philippines

Provided customer service and marketing support to customers in various industries

Assisted customers in understanding and utilizing products and services

Developed and implemented promotional and marketing strategies to maximize customer satisfaction

Used database software to track customer information and analyze customer trends

Generated reports to track marketing efforts and customer feedback

Collaborated with internal departments to ensure customer inquiries were addressed promptly

Developed and managed customer loyalty programs to increase customer retention

Developed and implemented customer satisfaction surveys to measure customer satisfaction levels

Write well-crafted outreach emails to prospective event organizers/private and non-profit organizations, following

email best practices.

Gather event details online following parameters (geographic and demographic targets)

Upload events into the Webinark event listings page.

Be responsible for maintaining and expanding our audience reach by coordinating new events listings with the

Social Media team.

Stay plugged into emerging technologies/industry trends.

Cooperate with the Design team to match visual design intent.

Administrative Assistant/Customer Support

06/2019 to 11/2022

MrNanyang PTE LTD

Singapore

Provided administrative support to a team of 5 members, including managing the calendar, scheduling meetings,

and making travel arrangements

Greeted customers and assisted with inquiries professionally and promptly via the Zoko app and email.

Managed customer databases and updated customer records with new information (CRM).

Processed customer orders and provided accurate invoices and pricing information (Shopify)

Maintained filing systems and other office records, including customer information

Sorted and distributed incoming mail and distributed outgoing mail

Answered phone inquiries and redirected calls to appropriate parties.

Assisted with onboarding of new customers and provided customer service training

Community Empowerment Facilitator

06/2012 to 12/2018

DSWD RO V

Legazpi City, Albay, Philippines

We are facilitating weekly meetings and workshops with local organizations to discuss community empowerment

initiatives.

Designed and implemented a comprehensive training program for volunteers to engage in community

development projects

Collaborated with other organizations to organize events that promote community engagement and awareness

Developed partnerships with local businesses to provide resources for community development initiatives

Collected and analyzed data from community surveys to identify areas of improvement

Facilitated meetings with community members to discuss potential strategies to address identified needs

Implemented strategies to engage youth in community development activities

Established a system to track and measure the progress of community empowerment initiatives

Created and distributed educational materials to the community to inform and engage them in community

development efforts

Skills

Customer Service - 4 years

Communication Skills - 10+ years

Leadership - 10+ years

Microsoft Word - 10+ years

Data Entry - 10+ years

Lead Generation - 3 years

Shopify Virtual Asisstant - 3 years

Administrative Virtual Assistant - 3 years

Public Speaking - 10+ years

Education

Bicol University

Bachelor’s

Communication Arts

Legazpi City, Albay, Philippines

06/1996 to 03/1996

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