ADEJOKE SALAKO

Mobile: 346-***-**** Email: adz0gn@r.postjobfree.com

Professional Profile

Customer Service Representative with vast experience in telephone customer service, including sales, tech support and customer care. Familiar with major customer service software and conflict resolution, and possesses a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.

AREAS OF EXPERTISE

• Strong verbal communication

• Project management

• Team liaison

• Profound knowledge in management and administration.

• Project management abilities

• High profile knowledge in Human related matters.

• Highly efficient in analytical service.

• Proficient in Microsoft office Packages.

• Good Knowledge of Computer operations.

PROFESSIONAL EXPERIENCE

XTREMELY CUTE INC Customer Care Specialist 01/ 2017 – Present

• Handle customer calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services.

• Customer business development and achieved an average 90% customer satisfaction rating to date.

• Maintain and update customer account information. DE-DIVA EVENTS MANAGER Business Development Manager 01/2014 – 12/ 2016

• Planned and executed sales department improvements, updating the company’s approach to marketing, cost analysis and presentations.

• Created presentations for business reviews and communications meetings.

• Monitored customer preferences to determine focus of sales efforts. AIRTEL Customer Service Call Centre 05/2009 – 12/2012

• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

• Evaluated customer account information to assess current issues and determine potential solutions. EDUCATION

B.Sc. International Relations (Obafemi Awolowo University, Ile-Ife)

Contact this candidate