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Customer Service Business Development

Katy, TX
September 28, 2023

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Mobile: 346-***-**** Email:

Professional Profile

Customer Service Representative with vast experience in telephone customer service, including sales, tech support and customer care. Familiar with major customer service software and conflict resolution, and possesses a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.


• Strong verbal communication

• Project management

• Team liaison

• Profound knowledge in management and administration.

• Project management abilities

• High profile knowledge in Human related matters.

• Highly efficient in analytical service.

• Proficient in Microsoft office Packages.

• Good Knowledge of Computer operations.


XTREMELY CUTE INC Customer Care Specialist 01/ 2017 – Present

• Handle customer calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services.

• Customer business development and achieved an average 90% customer satisfaction rating to date.

• Maintain and update customer account information. DE-DIVA EVENTS MANAGER Business Development Manager 01/2014 – 12/ 2016

• Planned and executed sales department improvements, updating the company’s approach to marketing, cost analysis and presentations.

• Created presentations for business reviews and communications meetings.

• Monitored customer preferences to determine focus of sales efforts. AIRTEL Customer Service Call Centre 05/2009 – 12/2012

• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

• Evaluated customer account information to assess current issues and determine potential solutions. EDUCATION

B.Sc. International Relations (Obafemi Awolowo University, Ile-Ife)

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