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Customer Service Specialist

Bloomingdale, IL
September 28, 2023

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Saima Noman

Senior Service Specialist - J.P. Morgan Chase

Bloomingdale, IL 60108


Experienced and quick-learning professional seeking a career opportunity in an Organization. Authorized to work in the US for any employer

Work Experience

Senior Service Specialist

J.P. Morgan Chase - IL

November 2013 to March 2018

* Worked in collection department

* Assisting customers with a goal to provide great customer experience, offering different payment plan options, helping the customers with delinquent accounts, collecting money and promoting sales of the company by providing information on benefits of having a product.

* Worked in fraud department, making outbound calls and taking inbounds calls

* Helping customers to tag fraud on their bank accounts.

* Opening replacement cards for customers.

* Worked in the recovery department as a stoplight specialist

* Making chargebacks to the merchant and processing rebills.

* Investigating EMV (chip) and MOTO (online) transaction.

*Worked as fraudulent application analyst

* Observing and recording fraud trends assisting customers having identity fraud issues resolving their issues.

Customer Service Associate

JCPenney - Bloomingdale, IL

September 2011 to May 2014

* Achieved platinum position in maintaining the credit card making goal.

* Providing great customer service to all customers.

* Learning new sales techniques and marketing strategies.

* Worked on many projects for the improvement of the store. Teacher

The City School - Karachi

February 2005 to August 2010

Karachi, Pakistan

* Instructed Math, Science, Geography and English to 7th and 8th grade students according to curriculums designed by The City School organization.

* Performed Chemistry and Biology and Physics lab practical tests with the students on a weekly basis.

* Worked with other teachers in collaboration for the weekly planning to create a multi-dimensional learning process for the students.

* Organized many events related to enhancement of children abilities such as Morning presentations, Annual functions, Musical events, etc.

* Conducted and attended several workshops and completed early years of education courses. Accounts Administrator

Digital Communications - Karachi

February 1992 to August 1996

Karachi, Pakistan

* Worked in the accounting department, entered employees' salaries and deductions in the system on a daily basis.

* Worked on the Company's Benefits documentation.

* Also managed the billing issues with customer accounts. Education

Bachelor's in commerce

Karachi University - Karachi

August 1989 to May 1992


Government College of Commerce and Economics - Karachi Skills

• hardworking/dedicatedand posses strong communication skills (10+ years)

• Cold calling

• Presentation skills

• Outside sales

• Business development

• Customer service

• Inside sales

• Sales management


• English and urdu/hindi - Fluent


Customer Focus & Orientation — Proficient

December 2019

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information


Computer abilities: MS Word, Outlook, Excel, Power-point. STRENGTHS & ACHIEVEMENTS

* Strong interpersonal and communication skills

* Highly experienced in managing projects and activities in an educational environment.

* Hard working and dedicated professional.

* Capable of completing multiple projects at a time with organized effort.

* Focused towards meeting personal, academic, and professional objectives.

Contact this candidate