Medical Assistant Customer Service

Brandy Daniel

Phone Number: 206-***-****

***** **** ** * ****

Seatac Wa,98198

Email ************@*****.***

SKILLS

Room preparation

Giving injections

Lab testing/Phlebotomy

Taking and recording vital signs Scheduling

appointments

Electronic health records

EDUCATION/CERTIFICATIONS

Medical Terminology

Patient follow-up

Procedures and exam assistance Phone triage

Patient education

Medical insurance billing & coding

Medical Assistant Certificate /Everest CollegePima Medical Institute Renton, WA 2022-20223 BLS/CPR & AED

(American Heart Association)

OSHA, HIPAA, HIV/AIDS (7 hours)

Outstanding Attendance

WORK EXPERIENCE

Seadrunar Seattle Drug and Narcotic Center June 2021 – March 2020 Intake Coordinator 2021 Seattle, WA ● Maintained communication with doctors and staff for the upcoming daily schedule.

● Checked all voicemail for the next morning.

● Answered incoming calls from patients and completed background checks over the phone. ● Completed new client intake to ensure patient safety to administer medical detox.

● Scanned information into patients' electronic medical records.

● Supported staff to ensure successful patients after care.

● Responsible for cleaning and sanitizing the office area.

● Communicated with insurance companies for patients billing, medical records and receiving prior authorization for approval of patient admission to clinic. Fred Meyer, Renton, WA

Customer Service Representative, March 2012 to December 2014

● Delivered five star customer service to all incoming customers with enthusiasm and a service demeanor.

● Assisted all customer needs and responded to customers inquiries.

● Completed customer food orders and provided cashiering support.

● Calculated end of the night till and placed in the drop box at closing.

● Processed orders, forms, applications, and requests. Medical Eye Center April 2006 – March 2009 Medical Assistant Medford, OR

● Greeted and directed patients to the exam room.

● Called and verified patients' time and date for Pre and Post Op appointments.

● Completed eye measures and vision tests to qualify for surgeries.

● Provided contact lens information and eye care advice to patients, as well as inform them of any procedures or measurements that will be carried out.

EDUCATION:

● Pima Medical Institute, Renton, WA -Medical Assistant

● Seattle Jobs Initiative, Seattle, WA – IHAP Program, Healthcare Foundations, 2021

● American Heart Association, Basic Life Support (BLS),

● Everest College, - Medical Assistant Certificate, 2010

● Green River Community College, Auburn, WA - Billing and Coding Certificate, 2005 - certificate billing and coding

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