R E S U M E

Jeanne M. Gomez

Address: Nivellhills, Busay, Cebu City, 6000

Contact #: Globe (0063) 096********

Email address: adz0c3@r.postjobfree.com

Position Applied: Data Analyst / Customer Service Representative

Personal Information:

Marital Status: Married

Degree: Bachelor of Science in Information and Computer Science

TIN #: 108-498-164

SSS #: 33-4365701-0

Philhealth #: 12-025140741-5

Pag-ibig #: T 005974588

Work Experiences:

Inclusive Date Company Position

June 2022 - June 2023. EXL Philippines Executive

Cebu Business Park

Ayala, Cebu City

March 2021- May 2022. TechMahinra. Customer Support

Nov 2019 – Oct 2020 Qualfon Philippines Customer Service Representative

IT Park, Lahug, Cebu City 6000 (Technical Support)

Philippines

Duties and Responsibilities:

Call Handling.

Resolves product or service problems by accurately understanding the customer’s issue.

Determine the cause of the problem, selecting the best solution to the problem and explaining to the customer the resolution

Answer product and/or service questions or concerns

Troubleshoot technical issues using all available tools

Process customer orders and purchase of products and services

Escalate to appropriate departments to expedite resolution of customer’s issue

Provide exceptional customer service experience

Complete Documentation

Create or update customer information in the client database during and after each call

Create accurate record of every customer transaction or interaction accurately, timely and professionally.

Update customer information following the established client guidelines

Comply to client and PCI guidelines in handling customer information

Adherence to established internal and client guidelines.

Maintain a high level of professionalism when dealing with customers and clients

Establish positive relationship with every customer

Follow established weekly work schedules

Provide timely feedback to noticeable patterns of customer concerns

Zero client audits

Inclusive Date Company Position

Jun 2010 - Jan 2012. King Faisal Specialist Hospital Administrative Assistant

Jeddah, Saudi Arabia

May 2005 - Dec 2009 Kingdom Hospital Executive Secretary

P.O. Box 84400, Riyadh 11671

Tel # (009***-***-**** ext. 2012

Duties and Responsibilities:

Initiates variety of correspondence, records, memos, forms and reports, some of which contains confidential.

Utilize computers for variety of office activities. Responsible for office systems, departmental computer and all office procedures necessary to contribute to its efficient operation

Provides routine information from records to other organizational units as requested.

Maintains filing and indexing of documents and ensure that all correspondences are properly arranged and documented and retrieve data upon request.

Receives instructions from the superiors and coordinated with staff and other person concerned in facilitating the regular flow of information, reports and other matters.

Maintain adequate stock; requisition for and keeps control of supplies.

Generates the computer monthly statistical work order reports for the administration

Attends calls i.e places outgoing and receives incoming calls and conveys messages to proper parties

Schedule meetings, book meeting rooms and prepare meeting agenda.

Monitor the attendance staffs and prepare the timesheet

Participates in self and others education training and development, as applicable, Organize trainings, client meetings, team meetings and events as needed.

Covers the clerk during her/his absence

Performs other duties as assigned.

Other Skills And Experiences

Listening Skills

Analytical Skill

Problem-Solving Skills

Communication

Technology Skills (job-related technical skills)

Customer Service

Service Mentality

Conflict Resolution

I hereby certify that all information's stated are true and correct. All original Certifications are available when necessary.

Jeanne M. Gomez

Applicant

Contact this candidate