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Customer Service Personal Care

Location:
Angeles, Philippines
Posted:
September 29, 2023

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Resume:

Khrystel Joyce Sonido

Cabugao, Ilocos Sur, Philippines

+63-917*******

adz08s@r.postjobfree.com

PERSONAL PROFILE

A passionate and devoted healthcare professional with excellent work ethics, written and oral communication and a compassionate nature. I possess over five years of experience as a carer for my late grandmother where I found my interest and passion to become a caregiver. My past experiences have been used to good effect in my voluntary work which has enabled me to build a positive relationship with a wide range of people/professionals. I am seeking employment within the Healthcare/Adult Social Care sector of the United Kingdom specifically within a progressive, supportive and inclusive workplace.

EDUCATION AND QUALIFICATIONS

2022 – 2023 Caregiving NC II, Competent/Pass

Data Center College of the Philippines of Vigan City 2016 - 2017 MScs in Social Science – Pass (32 units) St. Mary’s College, Sta. Maria, Ilocos Sur

2010 - 2014 Bachelor of Science in Hotel and Restaurant Management – Pass

Ilocos Sur Community College, Vigan City

Certificate in:

• Culinary Arts

• Food & Beverage

• Tourism Management

• Housekeeping

2007 – 2009 St. Paul College of Ilocos Sur, College of Nursing Bachelor of Science in Nursing – I decided to pursue another course, namely, Bachelor of Science in Hotel and Restaurant Management. 2005 – 2007 University of Baguio City, College of Nursing Bachelor of Science in Nursing – discontinued due to financial hardship. I was then transferred to St. Paul College. 2000 -2005 High School – Cabugao Institute – Pass

Cabugao, Ilocos Sur

WORK EXPERIENCE

Caregiver Balay Taripato (Care Home) Cabugao, Ilocos Sur February – March 2023

• Completed 240 hours of voluntary work as part of the completion of my course in Caregiving NC II.

• Assisted in day-to-day personal care namely, bathing, dressing, grooming and personal hygiene and provided support to residents helping them retain independence and autonomy

• Prepared meals and assisted in feeding and cleaning up after meal

• Assisted residents’ daily need according to their care plan

• Worked closely with nurses to maintain optimum levels of communication

• Built patient confidence through physical exercise, promoting positive lifestyle changes to improve overall wellbeing

• Provided companionship and conversation over coffee/activities

• Monitoring residents’ rooms to ensure comfort and safety

• Assisted during medical examinations (when needed)

• Performed housekeeping

Private Carer for my grandmother Dardarat, Cabugao, Ilocos Sur January 2010 – October 2015

• Assisted with bathing and using the toilet

• Assisted with personal care needs

• Assisted in getting her in and out of bed using her frame

• Accompanied and supported her when going to the church, market and/or to her doctor’s appointments

• Assisted with her wound/ bed sore dressings along with my sister-in-law who is nurse Service Crew Amytony Beach Resort - Cabugao, Ilocos Sur January 2014 – March 2016

• Greeted guests upon arrival

• Providing customers with appropriate service in a polite, efficient, and friendly manner.

• Interacted with and served food and beverages to guests

• Maintained quality control procedures

• Handle customers’ comments in a positive manner and take appropriate follow up actions ensuring customers leave with a positive experience.

• Presented menus, took food & drinks orders and processed payments accordingly

• Customer service: maintained customers’ satisfaction with forward-thinking strategies focused on addressing needs and resolving concerns – resulting in a positive customer experience. INTERESTS AND ACTIVITIES

In my free time, I enjoy walking by the seaside with my children and friends. I also love to cook and to maintain my plants. I enjoy listening to music and visiting places around my town and beyond. Reference Available Upon Request



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