Resume for Kathleen M. James (nee Kelleher)

Civil Service Employee, US Air Force Veteran, Customer Service Agent, Blackjack Dealer & Auditor Education

**** ***** **********, *****, ***** Dakota.

Earned Bachelor’s Degrees for a double major Business Management and Marketing. United States Air Force (USAF)

20 Apr 1985 to 18 Dec 2001 Technical Sergeant (E6) Retired. Career Field: Logistics/Inventory Management.

Campaigns participated in Operation Desert Storm, Southern Watch, and Iraqi Freedom. Jun 1985 – Aug 1988 Hahn Air Base (AB), Germany 50th Supply Squadron, 50th Combat Support Group (USAFE) Aug 1988 – Nov 1992 George Air Force Base (AFB), California, 831st Headquarters Squadron, Tactical Air Command Feb 1993 Langley AFB, Virginia AF CENTCOM Supply Support Agency (AFCSSA), Support Hurricane Andrew destruction of MacDill AFB, Florida.

Aug 1990 – Mar 1991 Bahrain AB, Bahrain Southwest Asia Desert Storm Dec 1992 – 2001 Minot AFB, North Dakota, 5th Contracting Squadron & 23rd Bomb Squadron. Dec 1994 – May 1995 Dhahran Air Base, Saudi Arabia, Southwest Asia Apr 1998 – Jul 1998 Howard AB, Panama, Central America; Support of Returning Panama Canal to Panamanians. Awarded

AF Good Commendation Medal with one oak leaf clusters. AF Achievement Medal with one oak leaf cluster

AF Outstanding Unit Award with Valor with four oak leaf clusters AF Good Conduct Medal with four oak leaf clusters

National Defense Service Medal

Southwest Asia Service Medal with two oak leaf clusters Military Outstanding Volunteer Service Medal

AF Overseas Short Tour Ribbon

AF Overseas Long Tour Ribbon

AF Longevity Service Award Ribbon with three oak leaf clusters NCO Professional Military Education Graduate with one oak leaf cluster Small Arms Expert Marksmanship Ribbon

AF Training Ribbon

Kuwaiti Liberation Medal (Saudi Arabian Government) Kuwaiti Liberation Medal (Kuwait)

AF Organizational Excellence Award

2000 - 2004 Sykes Enterprise, Customer Representative

- Inbound calls assisted Customers with various issues with internet, email, DSL, setting up computer with modems for multiple accounts. The supported companies included Prodigy, SBC Global Yahoo, and Quest IT Services.

- Ability to quickly learn and communicate new processes and equipment implementation to co-workers and Customers.

- Maintained a high quality of guest services and awarded by Sykes Enterprise Management and Headquarters. Blackjack Dealer and Auditor

- Worked for North Dakota State Fair, Minot Booster Club, & Hockey Boosters at various gambling locations.

- Possessed the ability to multitask, make split decisions, and completing math equations with little to no error while providing proper guest services.

- Displayed fast and accurate counting while exhibiting a professional, friendly attitude to customers.

- Completed paperwork to ensure money was always in balance; responsible to secure all cash.

- Audited tapes provided by multiple Site Managers to review for cheating, improper dealing, & etc.

- Responsible for collecting monies at the end of the night and transferring them to a different facility. until site manager was able to accomplish banking.

- Distributed and ensured order among customers.

Dec 1992 - Dec 2001 5th Logistics Readiness Squadron

- Able to communicate in a positive and professional demeanor during all interactions with Customer while protecting downstream assts.

- Classified Handler Trainer for handling property to agencies and shipping out for repairs.

- Safety Manager for unit; conducted and briefed Commander of monthly, quarterly, semi-annual, and annual inspections. May – Jul 1998 Howard AFB, Panama Closing of Base, Returning possession from United States to Panama

- Redeployment and the ACC direction of reducing stock by 30% re-warehoused over 10,000- line items while simultaneously reducing on-hand assets by 12 % subsequently surpassing the Dec 1988 deadline mission accomplished Jul 09.

Feb 2009 - May 2011 5th Contracting Squadron, Contract Administrator & Procurement Analyst

- Responsible for multiple Service Contracts most valued over $1 million each; assisted with the writing, market research, implementation of the awarded contracts, and the life of the contract.

- Tracked invoices, vouchers, worked closely with the Government Customers and Contractors.

- Utilized prior accounting experience as a restaurant owner and the knowledge acquired through courses as a student to provide accounting support services for budget planning & development of efficient spending plans.

- Held additional tasks; Contracting Squadron Self Inspection Manager, Safety Manager, File Plan Manager, and more. Civil Service with USAF, May 2005 thru Apr 2021

Jun 2011 – Apr 2021 Quality Assurance Program Coordinator (QAPC)

- Trained all Contracting Officer Representatives (Customer) of their responsibilities to inspect and document the Contractor Employees to ensure they were compliant with the Awarded Contract. Apr 2015 – Apr 2021 5th Contracting Squadron Self Inspection Manager

- Trained all personnel and new incoming personnel of the Self Inspection Program.

- Reviewed all checklists and conducted Semi-Annual Internal Inspections and Official Annual Inspections.

- Selected to represent and/or accompany the Contracting Commander in Outbriefs and review identified discrepancies.

- Ensured Root Cause Corrective Actions (RCAA) were vetted and corrective actions were within designated timeframes. Apr 2015 5th Contracting Squadron Self Inspection Manager

- Singled out a one of five Civil Service Employees, Minot AFB wide: “Coined” by the United States Air Force Combined Unit Inspection Team as an Outstanding Superior Performer. May – Jul 1998 Howard AB, Panama, Central America; Support of Returning Panama Canal to Panamanians

- Howard AFB redeployment and the ACC direction of reducing stock by 30% re-warehoused over 10,000-line items while simultaneously reducing on-hand assets by 12% subsequently surpassing the Dec 1988 deadline mission accomplished Jul 09.

Skills

- Self-motivated individual with strong organizational and management skills.

- Proficient in Microsoft Office, Word, Excel, PowerPoint, and Outlook.

- Remarkable Analyst with a track record of producing timely and accurate reports, communicating & presenting ideas effectively, and capability of accomplishing any task with outstanding results.

- Skilled front-line employee with over 30 years of Customer Service experience.

- Significant attention to detail no matter the task at hand. Note: Willing to relocate!

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