Front Office Market Research
Resume:
LEIZEL M. BOLONGAITA
Address: P-*, Brgy. Poblacion, Ubay, Bohol, Philippines
Contact No.: 090*-***-****/ 090*-***-****
Gmail: adz07d@r.postjobfree.com
CAREER OBJECTIVE
To work in your company which offers challenging opportunities in enhancing my knowledge, skills and experience and would allow me to contribute towards achieving the company goals to the best of my potential.
SKILLS AND PROFICIENCIES
●Extensive knowledge in hospitality industry with a strong proficiency in frontline services
●Hard-working
●Ability to work proficiently with minimal supervision
●Skilled-person; Approachable
●Computer Literate
●Already trained Food and Beverage Services, Bartending
●Multi-Tasking, observe ethics, can easily get along with others.
●Passport holder
●NC II holder ( cookery and housekeeping)
●Filipino Brand of Excellence Service (DOT-7 Seminar Workshop)
●Basic Training
WORK EXPERIENCE
Edelrich Inn (Pioneering)
Front Office Associate/Supervisor reliever
Purok 6, Fatima, Ubay, Bohol, Philippines
Nov. 19,2020 – Present
JOB RESPONSIBILITIES
●Do task and responsibility in front office and housekeeping (since it is new one established)
●Responsible in checking-in and out of the guest and their accounts and collect payments.
●Cleaning areas surround front office and lobby.
●Room checking and perform bed set-up.
●Making Employees payroll and Schedule
●Managing guest complaint in manner and control
●Finalizing and in-charge of Government Contribution
Dynata
Market Research Agent (WFH)
September 19- November 5, 2022
January 17- September 23, 2023
●Collect data and responses on respondent whom we called accurately
●Understand business objectives and design surveys to discover prospective customers’ preferences
●Compile and analyze statistical data using modern and traditional methods to collect it
●Perform valid and reliable market research SWOT analysis Interpret data, formulate reports and make recommendations
●Use online market research and catalogue findings to databases
●Evaluate program methodology and key data to ensure that data on the releases are accurate and the angle of the release is correct
●Remain fully informed on market trends, other parties researches and implement best practices
The Bellavista Hotel
Front Office Associate
Ml, Quezon Highway Pusok Lapu-Lapu City, Cebu, Philippines
May 12, 2018- October 2020
JOB RESPONSIBILITIES
●Responsibility in checking-in and out of the guest and their accounts.
●Collect payments and perform cashiering task.
●Responding guest complaint and reservation inquiries.
●Answering in-house and outside calls.
●Ensuring guest safety and comfort during their stay.
GV Tower Hotel (720 hrs.)- On-The-Job Training
Sanciangko St, Cebu City, Cebu, Philippines
November 16, 2017 to February 25, 2018
Job Responsibilities (Hotel Phase)
●Cleaning the rooms as standard and bed set up.
●Assisting guest request with regards of rooms amenities.
●Room check if the room is ready and check out process.
●Performs room service.
Job Responsibilities (Restaurant Phase)
●Getting order correctly and ensuring to be delivered on time as you promise.
●Serving multi-task and making sure the table is clean.
●Making table reservation of the guest and making sure restaurant area is clean.
●Assisting the chef executive in cooking orders.
●Cooked basic food and in the menu list.
EDUCATIONAL BACKGROUND
Bachelor of Science in Hotel and Restaurant Management
Bohol Northern Star College
Isaac Garces St.,Poblacion, Ubay, Bohol
2014-2018
PERSONAL PROFILE
Date of birth : December 16, 1996
Place of birth :Butuan City, Agusan Del, Norte
Age : 24 yrs. old
Gender : Female
Religion : Roman Catholic
Nationality : Filipino
Height : 5’6
Weight : 60 kg.
Status : Single
REFERENCES
Mrs. Jasmine A. Zarco
BNSC Instructress
Villa Terrisita, Ubay, Bohol
Ms. Christina Cuyno
Chef Cook Supervisor
GV Tower Hotel
Ms. Luiza T. Parawan
Hotel Supervisor
The Bellavista Hotel
Jaiacynth C. Valleser
Operation Manager
Edelrich Inn
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