Hannah Demencius

Kansas City, MO *****

adz05n@r.postjobfree.com

+1-913-***-****

Multifaceted Administrative Assistant with an extensive background in a variety of office administration duties. Works well in high-pressure settings with minimal supervision in both leadership and team roles. Especially effective at fielding phone calls, coordinating with clients and serving as the liaison between different branch offices. Competencies include record keeping, document management, personnel support and report presentation.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Investor Services Representative II

SS&C - Kansas City, MO

June 2022 to Present

• Monitor service levels, adherence and phone coverage using IEX, Centrevu, Nice Query and various other databases

• Monitor personnel work queues and handles AWD coordination

• Create/document all calls for record keeping

• Provide backup in times of high call volume

• Attend and contribute to staff meetings

• Individual project work

• Takes incoming calls

• Make outbound calls to resolve disputes/issues with requests and claims Administrative Assistant

Centurion at Lansing Correctional Facility - Lansing, KS February 2018 to December 2021

• Started off as the front desk clerk checking in patients for the clinic and notifying the correct department. I was assigned additional tasks such as organizing, filing personnel files and documents as well as ensuring all of the clinics had the appropriate forms they needed.

• After a year I was promoted to the Administrative Assistant where I managed our recruiting, office supplies, personnel files for 100 employees as well as keep track of everyone's licensures/certifications, communicate and coordinate with the DOC Wardens and Deputy Wardens to scheduling our monthly meetings and keep all of the shared drives updated with our meeting minutes.

• Update Kronos Time Keeping with schedules as well as any corrections that needed to be made.

• Worked very closely with the Wardens office, Deputy Wardens office, Majors, Capitan's as well as all of the DOC officers and unit staff to provide support and answer any questions they may have.

• Monitored 3 phone lines not including my own and screen phone calls as well as take messages for the Health Service Administrator, Director of Nursing as well as the Ward Clerk.

• Tracking all clinical licenses, ensuring online database and corporate spreadsheets were updated as well as keeping a hard copy in my office.

• Obtaining all identification, following up on background checks and pre/post drug tests.

• Onboarding all new hire employees, coordinating their first day, clearance, new hire paperwork, drug test that I performed and following up on new hire paperwork completion as well as new hire training.

• Ability to handle sensitive and confidential information

• Proficient with Excel and Word.

Service Writer/Manager

Absolute Auto Care - Leavenworth, KS

September 2013 to November 2017

• Taking detailed notes of customer issues along with the technician notes.

• Writing up detailed work orders,

• Paying and tracking monthly bills as well as filing them away

• Taking customer payments,

• Tracking and ordering parts along

• Managing and assigning tasks to the mechanics.

• Cleaning and organizing the office as well as the 2 bay mechanic garage attached

• Proficient when using QuickBooks and Mitchell.

Kennel Attendant/Receptionist

Debs Riverview Kennels - Leavenworth, KS

August 2011 to March 2014

• Scheduling boarding, grooming and daycare appointments as well as taking payments.

• Answered questions and gave tours of the facility as well as attending promotional events.

• Feeding the dogs/cats, cleaning the kennels, administering medications

• Grooming/bathing the dogs

• Running the daycare yards.

Busser

Corner Pharmacy - Leavenworth, KS

June 2008 to August 2010

Cleaning off tables, washing dishes and cleaning the floors. Education

High school or equivalent

Lansing High 9-12

Skills

• Accounts Payable (4 years)

• Customer Service (10+ years)

• Receptionist (9 years)

• QuickBooks (4 years)

• Microsoft Outlook (3 years)

• Kennel Experience (3 years)

• Accounts Receivable (4 years)

• Pet Grooming (2 years)

• Pet Care (3 years)

• Animal Care (3 years)

• Event Planning (5 years)

• Cleaning Experience (6 years)

• Medical Administration (3 years)

• Payroll (2 years)

• Time Management

• Clerical Experience

• Calendar management

• Employee orientation

• Human resources

• Document Management

• Data Entry

• Recruiting

• Administrative Experience

Certifications and Licenses

Food Handler Certification

Assessments

Data Entry: Attention to Detail — Familiar

September 2020

Maintaining data integrity by detecting errors

Full results: Familiar

Typing — Proficient

September 2020

Transcribing text using a standard keyboard

Full results: Proficient

HR: Compensation & benefits — Proficient

January 2022

Knowledge of compensation and benefits programs

Full results: Proficient

Attention to detail — Highly Proficient

April 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Administrative assistant/receptionist — Expert

October 2022

Using basic scheduling and organizational skills in an office setting Full results: Expert

HR: Compensation & benefits — Proficient

January 2022

Knowledge of compensation and benefits programs

Full results: Proficient

Work style: Reliability — Proficient

January 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Workplace safety — Expert

February 2022

Using safe practices at work

Full results: Expert

Recruiting — Proficient

April 2022

Managing the candidate sourcing and selection process Full results: Proficient

Sales skills — Highly Proficient

March 2022

Influencing and negotiating with customers

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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