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Customer Service Speech Language

Location:
Phoenix, AZ, 85003
Posted:
September 28, 2023

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Resume:

PROFESSIONAL SUMMARY

-

SKILLS

WORK HISTORY

DENNA LORONA

TOLLESON, AZ 85353

623-***-**** adz05g@r.postjobfree.com WWW: BOLD PROFILE Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Treatment protocol implementation Language skill building Client data compilation Supply organization Materials preparation Licensed Speech-Language Pathologist Assistant with documented success providing speech and language support using augmentative communication devices and tools to enhance oral-motor skills. Assists patients with chronic speech and language impairments in healthcare and school-based settings to facilitate treatment options. Arizona State license and Certification in Speech Pathology Assistant.

Individualized Treatment Plans

Reading Comprehension

Language Problems

Communicating with Patient Families

Treatment plan implementation

Client performance monitoring

Integrated care understanding

Home-based therapy

SOAP notes expertise

Academy Of Math And Science Avondale

Speech Pathology Assistant // Phoenix, AZ // August 2023 to October 2023 Record scholars' progress and report findings and results to supervising Speech-Language Pathologists.

Performed clerical duties to prepare therapy materials and schedule exercises and activities. Educated patient, family, and community about speech improvement to facilitate home-care therapy.

Maintained clean and safe work area and adhered to safety standards to provide nurturing environment for patients to thrive.

Maintained caseload of 32 treatment hours per week with 64 students to effectively manage time. TheraCare

Speech Pathology Assistant // Phoenix, AZ // December 2022 to Current Performed clerical duties to prepare therapy materials and schedule exercises and activities. Maintained clean and safe work area and adhered to safety standards to provide nurturing environment for patients to thrive.

Liaised with multi-disciplinary team to incorporate treatment plan ideas, goals, and objectives. Supported, identified, and celebrated developmental milestones to enhance relationship with patient.

Educated patient, family, and community about speech improvement to facilitate home-care therapy.

Implemented and adhered to therapeutic treatment plans and protocols in recommended setting to optimize patient response.

Maintained caseload of 25 treatment hours per week to effectively manage time and reduce burnout

Brightmont Academy

Teacher // Chandler, AZ // July 2020 to June 2023

Evaluated student work to monitor progress and identify learning gaps Aligned student learning objectives and lesson plans with state and district curriculum requirements

Communicated with students on their progress, potential challenges, and ways to foster engagement and academic success

Helped struggling students with individualized support and tutoring. Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives

Incorporated multiple types of teaching strategies into classroom Graded and evaluated student assignments, papers, and course work Kept students on-task with proactive behavior modification and positive reinforcement strategies Boosted cultural awareness by incorporating children's literature from world cultures Frye Elementary

Speech Pathology Assistant // Chandler, AZ // September 2021 to December 2021 Maintained instructional materials for different types of appointments and clients. Arranged room for upcoming appointments, including organizing materials and supplies for patient treatments

Helped speech-language pathologists remediate speed problems and develop language abilities with skilled support.

Maintained caseload of 40 treatment hours per week to effectively manage time and reduce burnout.

Maintained clean and safe work area and adhered to safety standards to provide nurturing environment for patients to thrive

Supported, identified and celebrated developmental milestones to enhance relationship with patient

AZ Aspire

Teacher // Goodyear, AZ // January 2019 to March 2020 Collaborated with students in group and individual environments to provide varied instruction styles for diverse learning modalities.

Supported student physical, mental, and social development using classroom games and activities

Kept students on-task with proactive behavior modification and positive reinforcement strategies Incorporated exciting and engaging activities to achieve student participation and hands-on EDUCATION

learning

Advised and counseled students to help them develop skills and knowledge required to succeed TAL Education

English Teacher // Beijing, China // May 2016 to September 2019 Inspired student engagement by diversifying instructional approaches and integrating technology Utilized selected texts and supplemental resources from different cultures to improve understanding of diversity and inclusion

Boosted student learning using diversified instructional techniques. Pendergast School District

Kindergarten Teacher // Phoenix, AZ // August 2011 to June 2016 Organized learning material and resources to teach alphabet and numeric concepts along with personal, social, and emotional skills.

Built positive relationships with students and families for safe, trusted learning support Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student Monitored and evaluated student progress through regular assessments and observations Promoted learning through play with engaging activities, games and lessons Certification - Speech Therapy Assistant

Estrella Mountain Community College // Avondale, AZ // December 2021 Member of National Honor Society

Honoree of Honor Society

Bachelor of Arts - Elementary Education

OTTAWA UNIVERSITY // Phoenix, AZ // August 2003

Honoree of Graduated Cum Laude

Honor Roll 1999-2003

3.8 GPA



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