Customer Service Data Entry

ERICA COBBS

**** ***** **, ********, **, *****, US • 469-***-**** • adz05a@r.postjobfree.com

Dedicated administrator with experience managing a wide range of needs in high-pressure, fast-paced environments.

Program management

Data entry

Technical support

Project management

Accounts payable / accounts receivable

Scheduling

Office management

Customer service

Team Leadership

Business Administration

Credit and collections

Excellent multi-tasking ability

Administrative support

Organizational skills

Staff management

Clerical support

Office administration

Clear oral/written communication

High School - 2003

McKinney High School - McKinney, TX

Stephen F. Austin State University - Nacogdoches, TX Some college (No degree)

University of North Texas - Denton, TX

Professional Summary

Office Manager - July, 2007 to Present

King Animal Clinic - McKinney, TX

Am in charge of the office staff.

Kept track of and evaluated employee performance in order to complete [Timeframe] reviews, make advancement recommendations, and address productivity issues.

Processed incoming payments and prepared vendor invoices. Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees. Communicated with patients and answered their questions, requests for appointments, and billing concerns. Oversaw employees in a [Number] employee [Type] office, ensuring productivity and positivity. Handled client correspondence and kept track of records to keep the office running smoothly. Make use of all office equipment to complete various tasks that keep the office running smoothly. Was in charge of client and personnel appointment scheduling and itinerary coordination. Assign and supervise clerical and secretarial tasks. Increased customer satisfaction by using superior conflict resolution and problem-solving abilities. Make sure that hourly wage employees have accurate payroll records. Kept track of office supplies by checking inventory and ordering new supplies as needed. Kept track of office supplies by checking inventory and ordering new supplies as needed. Compared vendor prices to ensure the best savings. Was in charge of all incoming business and information requests from clients. Deal with clients and their service requests, as well as paperwork. Built a highly efficient and dependable administrative team by providing ongoing coaching and motivation, as well as opportunities for career advancement through accomplishments.

In charge of new-hire orientation and basic recruiting tasks for best-in-class talent identification. Organized physical files and digitized records so that authorized team members could update and retrieve them quickly. Ensured that patients were properly scheduled, and that resources and calendars were allocated in a timely and effective manner. Processed customer orders accurately.

Incoming calls were received, screened, and routed by me. Was able to resolve issues quickly and effectively, resulting in customer satisfaction. Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving. Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments. Training, performance evaluations, and disciplinary action for employees Answered all incoming e-mails, phone calls, and website inquiries.

Customer Service Cashier - October, 2005 to July, 2007 Walmart Supercenter - McKinney, TX

Used a point-of-sale system to enter orders, process payments, and issue receipts. Handled customer complaints and kept the checkout area clean and tidy. Counted drawers quickly and accurately at the start and end of each shift. Counted the cash in the register drawer at the start and end of each shift. Kept track of transactions and greeted customers as they entered and exited the establishment. Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors. Handled POS transactions such as checks, cash, credit card purchases, and refunds. Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift. Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.

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