Customer Service Sales Associate
Resume:
Martha Drumm
Huntington, WV *5702
****************@*****.***
Objective
To obtain permanent employment with a reputable company that offers premium benefits, room for advancement, and adequate pay.
Qualifications
I am a highly motivated self-starter who is able to work unsupervised and in a group setting. I have thirty years of customer service experience and thirteen collective years of management experience in a small-business setting. I am proficient in the Microsoft Office Suite and adapt quickly to new software and processes.
Education
GED Obtained 1992
Hospitality and travel training 1991
Work Experience
Archer’s Flowers
Store Manager and Floral Designer 2008 – May 2020
Responsibilities:
• Manage staff of two floral designers and two delivery drivers o Manage timecards for staff and act as an intermediary with payroll o Assign orders to designers and make higher dollar orders o Plan delivery routes to ensure efficient use of times and resources
• Maintain shop inventory, including ordering fresh flowers weekly and other miscellaneous items as needed
• Manage all weddings and event orders
o Hold consultations with potential wedding customers o Oversee and aid in the completion of all wedding orders
• Manage and complete all customer billing-related operations
• Complete all hiring-related activities, including scheduling interviews and interviewing any and all applicants, at the discretion of the business owner Office Assistant and Floral Designer 2001 – 2004
Responsibilities:
• Made arrangements for orders and cooler inventory
• Composed supply orders for owner
• Logged and billed account payments for customer orders
• Reconciled billing of customer accounts at the end of each month
• Utilized Microsoft Office for customer billing and communication Wal*Mart
Lawn and Garden and Cashier 2004 – 2007
Responsibilities:
• Oversaw live plant conditions and inventory
o Communicated losses (dead plants) to department manager to ensure proper inventory tracking
• Waited on customers and assisted with loading items such as large plants, potting soil, etc.
• Scanned and bagged customer’s purchases
• Focused on optimal customer service while assisting other associates and management as needed
• Passed Wal*Mart CSM exam shortly before leaving the company Patricia’s Greenhouse
Floral Designer and Customer Service 2001
Responsibilities:
• Made floral arrangements for customer orders and cooler inventory
• Provided customer service, including billing for orders and arranging deliveries R.K. Parts
Delivery Driver 2000 – 2001
Responsibilities:
• Delivered automotive parts to various dealerships within given time frames
• Worked independently to pick core parts to be sent back to the respective manufacturers for repair
Thrifty Florist of Taylor
Assistant Manager 1999 – 2000
Responsibilities:
• Utilized basic bookkeeping skills in daily work
• Hold consultations with wedding customers and assisted with preparations
• Managed the setup and delivery of wedding flowers
• Created work schedules for staff members
• Maintained and managed inventory
Sales Associate 1994 – 1995
Responsibilities:
• Waited on customers and ensured they received adequate service and quality merchandise
• Made floral arrangements for customer orders and cooler inventory Flowers for Special Moments
Sales Associate and Floral Designer 1995
Responsibilities:
• Worked independently in the greenhouse making dish gardens and floral arrangements
• Completed deliveries and mapped out routes for other drivers Flowers by de’Avila
Sales Associate 1991 – 1992
Responsibilities:
• Assisted customer and wrote up orders to be delivered
• Ran errands, including bank deposits and arrangement deliveries
• Made fresh arrangements and ensured cooler designs were appropriately watered Thrifty Flowers Dearborn
Sales Associate 1989 – 1990
Responsibilities:
• Waited on customers, wrapped purchases, and maintained all live plants in the showroom
• Kept coolers organized, clean, and watered
References
Laura Goodman
Relationship: Friend
Years Known: 10
Vickie Green
Relationship: Niece and previous co-worker
Years Known: 40
Scott Archer
Relationship: Previous manager
Years Known: 12
Additional references available upon request.
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