Customer Service Retail Sales

SAUMYA KAPOOR

SUMMARY

An enthusiast and committed individual with experience in Client Servicing, Communications and Public Relations. I am hardworking, diligent, and dedicated — all qualities put forward in everything I do. I thrive in competitive work environment that provides new challenges and opportunities to explore different frontiers, while simultaneously developing valuable proficiencies. Experience in handling customer inquiries on a timely manner through various communication channels.

WORK EXPERIENCE

EDUCATION

Post Graduate Certificate in Global Business Management Humber College, Toronto

Specialization in International Business Management Dean’s list for Fall and Winter Semester

September 2023- April 2025

Managed cash handling, including balancing tills and submitting end-of-day sales reports. Oversaw cashiers and ensured tills were appropriately stocked throughout shifts. Assisted with customer inquiries, complaints, and product-related queries on the shop floor, ensuring excellent service

Shoppers Drug Mart (Toronto, ON)

Front Store Supervisor April 2024 - Present

SKILLS

Technical Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint) Problem Solving: Strong analytical and critical thinking abilities Communication: Excellent verbal and written communication; multilingual (English, Hindi and Punjabi) Interpersonal Skills: Outstanding teamwork and collaboration abilities Customer Service: Expertise in resolving customer issues and ensuring satisfaction Cash Handling: Proven experience in executing and overseeing financial transactions Customer Service Representative

Executed precise financial transactions, maintaining cash drawer accuracy and ensuring daily balancing procedures.

Resolved customer queries and issues, providing product information and assisting with purchases to ensure 100% satisfaction

October 2023 - Present

Urban Company ( New Delhi, India)

Business Development Associate

Building and enhancing one for the core business categories of Urban Company for Delhi and Gurugram.

End-to-end ownership of Partner Onboarding and Key Metrics to meet Demand and Supply. Recruited new associates to expand the supply base to meet client needs in the hubs of Delhi NCR June 2022 - September 2022

Bachelor of Commerce ( Financial Accounting and Auditing) Mithibai College, University of Mumbai

CGPA 8.04

August 2019 - March 2022

2543 Lakeshore Blvd West, Toronto • 647-***-**** • **************@*****.*** https://www.linkedin.com/in/saumyakapoor17/