Customer Service Retail Sales
Resume:
SAUMYA KAPOOR
CONTACT
Toronto, Ontario
adz03e@r.postjobfree.com
PROFILE
Highly motivated and customer oriented professional with 1 year of experience in retail sales and exceptional customer service skills. Recognized for ability to communicate with customers and provide exceptional service that ensures client retention and positive feedback.
EDUCATION
GLOBAL BUSINESS MANAGEMENT •
SEPTEMBER 2023 – APRIL 2025
HUMBER COLLEGE, TORONTO
BACHELOR OF COMMERCE
AUGUST 2019 – MARCH 2022
MITHIBAI COLLEGE, MUMBAI, INDIA
SKILLS
Problem-solving
Customer Service
Multilingual with excellent
communication and interpersonal skills
Cash handling
Detail-oriented
Critical Thinking
Team player
AVAILABILITY
Saturday: All Day
Sunday: All Day
Monday: All Day
Tuesday: 8am –1pm and 5pm-10pm
Wednesday: 3 PM – 10 PM
Thursday: 8am –1pm and 5pm-10pm
Friday: 5 PM – 10 PM
EXPERIENCE
RETAIL SALES ASSOCIATE • OCTOBER 2022 – JULY 2023
H&M (DELHI, INDIA)
• Achieved 100% of individual and store sales targets for 10 months by engaging proactively with customers and
marketing new brand and product lines.
• Maintained sales floor by arranging and organizing merchandise, stocking merchandise, and setting up displays per company standards and store policies.
• Effectively handled all customer requests, ensuring professional and prompt customer service.
• Accurately and efficiently process all POS transactions. CUSTOMER SERVICE ASSOCIATE • JUNE 2022 – SEPT 2022 URBAN COMPANY (DELHI, INDIA)
• Independently managed and coordinated with 50 plus field operators running day to day operations in Delhi NCR region and 5 other cities.
• Recruited new associates to expand the supply base to meet client needs in other hubs of Delhi NCR.
CASHIER • NOVEMBER 2021 – FEBRUARY 2022
BIG BAZZAR (MUMBAI, INDIA)
• Processed over 50+ transactions daily with 100% accuracy, handing cash, credit card, and electronic payments.
• Maintained a friendly and welcoming attitude, providing excellent customer service.
• Resolved customer complaints with a 97% satisfaction rate.
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