Customer Service Front Desk
Resume:
C O N TACT
***************.****@*****.***
Sand Springs, Oklahoma 74063
phone
address
C A R E E R O B J E C T I V E
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business
performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company
objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and
increase service value.
E D U C ATION
November 2019
Cosmetology in Hair
Paul Mitchell the School, Tulsa
May 2006
LPN Nursing in Nursing
Green Country Tech, Okmulgee Ok
Bachelor of Science (B.S.)
South University, Online
E X P E R I E N C E
January 2020 - Present
Hairstylist Booth Renter
Blush Hair and Makeup Lounge, Sand Springs,
Oklahoma
June 2016 - September 2019
General Manager
Insomnia Cookies, Kansas City, Missouri
January 2015 - August 2017
Sales Manager
Limited LLC, Virginia Beach, Virginia
Implemented creative marketing strategies to
attract new customers to the business.
•
Displayed strong communication skills when
consulting with clients regarding their desired
hairstyle or color changes.
•
Worked collaboratively with co-workers across
departments such as receptionist or front desk staff to ensure smooth daily operations.
•
Demonstrated ability to work independently
without close supervision while remaining focused
on assigned tasks.
•
Built and maintained relationships with vendors
and suppliers.
•
Monitored store performance and identified
opportunities for improvement.
•
Developed strategies to improve operational
efficiency, reduce costs and maximize profitability.
•
Assessed team member performance through
formal reviews leading to promotions or
terminations as necessary.
•
Executed sales and operational activities, producing results that met or exceeded business plan.
•
Maintained product and service quality standards
by conducting ongoing evaluations and
investigating complaints.
•
Established relationships with key customers,
providing personalized service and support.
•
HAIRSTYLIST
B R I T T A N Y R U S S E L L
November 2009 - July 2017
Catering Director
Jonny Carinos, Tulsa, Oklahoma
November 2009 - November 2013
Waiter/ Catering Assistant
Jonny Carinos, Tulsa, Oklahoma
Provided coaching and feedback to staff on an
ongoing basis in order to improve job performance.
•
Held daily check-ins with team members to set
objectives and monitor progress.
•
Managed sales team activities by evaluating needs
of each territory and participating in sales calls.
•
Applied different approaches to changing work
demands and to meet sales challenges.
•
Resolved customer complaints regarding sales and
service.
•
Negotiated contracts with suppliers to secure
competitive pricing for food items while
maintaining quality standards.
•
Developed menus based on budget constraints,
customer needs, seasonal availability of
ingredients, and special dietary requirements.
•
Hired, trained, and supervised catering staff
members in accordance with company policies.
•
Collaborated with marketing team to promote
services through various media outlets.
•
Coordinated staff scheduling to meet the demands
of each event.
•
Developed and implemented catering policies and
procedures to ensure compliance with all health,
safety, and sanitation standards.
•
Organized setup and breakdown of events within
specified time frames according to client
expectations.
•
Managed budgets for each event, including
forecasting costs and negotiating contracts with
vendors.
•
Provided excellent customer service to guests
during functions.
•
Cleaned up venue after event and assisted with
inventory, food storage and other closeout tasks.
•
Communicated effectively with co-workers and
supervisors regarding tasks assigned.
•
Resolved any customer complaints quickly and
professionally while maintaining composure under
pressure.
•
S K I L L S
• Innovative Hairstyling Techniques
• Networking Expertise
• Customer Buying Habits
• Sales Expertise
• Customer Preferences
R E F E R E N C E S
References available upon request
Contact this candidate