Call Center Service Experience

• Assisted GE Appliance customers at all levels by receiving inbound calls and answering questions about major appliance deliveries.

• Utilized Windows based on programs and other internal applications to assist customers through inbound telephone calls for inquiries on appliance deliveries.

• Provided information on product availability, delivery and processing.

• Scheduled deliveries and resolved post-delivery issues.

• Offered alternate resolutions for customer concerns.

• Supported Store Associates, Call Center Associates and Consumers in all aspects of the delivery process.

• Created an outstanding quality of service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolution.

• Other duties as assigned by Leadership.

• Met all work schedule demands and obligations with compliance, integrity and according to value, processes and policies.