Customer Service Business Development

Sandra J. Malget

**** ******** **** **** /****: 224-***-****

Suring, WI 54174

E-mail: ***********@*******.***

OBJECTIVE: A position utilizing skills in Sales, Retail, Management, and Business Development. Open for a new challenge, growth, experience, and most of all, an opportunity to make a difference! Result driven!

EXPERIENCE: Strong Experienced Professional, Proven Sales abilities inside/outside within the ComEd Energy Saving Programs / National / Industrial Industry / Wholesale / National Food Retailers / Project Management. Strong Self-Starter and Cold Calling, Account Prospecting. Strong Sales Management skills, Business Development, Retail, Administration, P.O.P. retail displays, trade shows, customer relations / people skills, strong closer, extensive detail proposal and bid review, writing and negotiations. Flexibility to perform various duties meeting deadlines in a timely manner. Good business competence, including, Professional, Written, Verbal, Communication, Organizational, Time Management skills, along with Exceptional Motivational and Goal setting skills.

Handle cost-effective sales profit, and product analysis. Strong extensive commercial terms / documentation / bid and proposal writing / energy savings, ComEd Trade Ally Energy Saving Programs, food equipment Industry, electrical components, and blueprint Assessments. Material specifications & review. Detailed in price spreadsheet breakdown on labor, material and overhead cost quoting. Proficient in analyzing and tracking market and product trends, along with analyzing competition and business objectives and strategies. Enthusiastic with advertising, web-site designs, helping others improve profit goals / savings, and power-point presentations. Personally, have a high degree of integrity, enthusiasm, responsibility and ambition. EMPLOYMENT:

Ensol Energy Management Solutions – Energy Consultant - ComEd Ensol Energy Management Solutions – ComEd Small Business, Standard, Public Sector, Agriculture, MidAmerican, & misc. Energy Efficiency Programs – Energy Consultant / 12/2017 - 5/2022. Handled new sales in all programs, assessments, customer proposals, MAT, ComEd Misc. Applications, and spec in product. All levels from beginning to end of a Sales Project. 6 Years’ experience in the Energy Efficiency Programs. Century Electric Supply Company – Sales Manager - ComEd Trade Ally Energy Saving Programs / 1.7 Yrs. Employment 4/2016 to 12/2017 (Company down sized). Worked in the ComEd Trade Ally Programs. Duties included new sales prospecting, cold calling, following up on all Nexant leads, all measures on assessment quoting, submitting proposals to customers, all excel PY9 & PY10 workbooks, pre-application and final application submitting. Pre-and final inspections, invoicing and customer follow-up. Self-starter, began in April and hit the ground running, acquired over $450,000 in personal project sales in 5 months. worked on over 145 projects at all levels. Currently knowledgeable with the new tablet training and software. Over 15 years’ experience in the electrical field.

Miatech – (Equipment Manufacturer) Water / Food Retail Industry. Clackamas, Oregon National Business Development Manager / Employment 3 yrs.11/22/2010 to 3/1/2013 Worked out of my home-based office in Illinois, traveled into corporate office every other month. Coordinate with other office locations in Athens and the Ukraine. traveled the entire United States to bring in new sales business and help support 7 US Field Sales Managers to help increase their sales territories. Analyze competitors, research market trends, cutting edge technology, and help strategize company goals and prospects. Trade shows, PowerPoint sales presentations, Quoting, and Negotiations. Work with all level personnel in the Food Retail Industry including Contractors, Engineers, Architects, V.P.’s, Corporate Executives, Project Managers, Wholesalers, Merchandising and Design Specialists, Store Planning personnel, Buyers, Store Directors and Managers. Work closely with customers and have a high regard for customer service / business relationships. I interface effective communication with customers, answer questions relating to products and services. I help demonstrate a high level of discussing advantages of equipment to reduce perishable product losses, our services, competitive advantages, energy savings, increase their profits and negotiate pricing with customers. I passionately help to evaluate customer’s potential product needs and make appropriate recommendations. Additionally, ensure proper follow-up procedures are met. I not only consistently meet and exceed my sales goals; I help my customer meet theirs. In first 6 months of employment I have brought in 23 new Supermarket Accounts, and 4 large Retailers. I have helped increase sales in all territories with an average of 32%

(some territories 50 to 60%)

Corrigan Corp. of America – (Equipment Manufacturer) Water/Food Retail Industry Gurnee, IL. Sales Manager / Employment: 4.8 Years ~ 02/08/2006 to 12/31/2010 Travel the entire West Coast, Mountain area and New England. Maintained and managed all 200 current and 44 new customer accounts. Increased sales by 80% in territory and brought in 44 new National Retailer customers including 2 million new sales in 1.5 years. I handle the top four largest customers for the company. Duties include sales, quotes, bids, managed 4 salespeople and tracked performances. Support Contractor Installs, Trade shows, PowerPoint sales presentations, support Construction, Engineers, and Architects in fixture plan / design layouts with electrical and plumping needs. Strong active role in Marketing, designed company website, including all video’s, pictures, and design brochure advertisements. Meet with Corporate Executives for large construction projects and contracts; coordinate with Corporate Project Managers and Contractors to bring installs of equipment on a timely base. Meet with store planning groups and Merchandising specialist to ensure proper results for perishable store product. Meet with Directors and VP's by presentations and negotiations. Direct Sales and negotiations in Retail Grocery Food Industry with Wholesalers, Presidents, CEO’s, COO’s, Purchasing, Engineers, Equipment Buyers, Store Planners, Store Directors, Store Managers, Sub Contractor’s, General Contractors, Superintendents, including many levels of operation. Continue to bring in new customers every month.

ST Joseph Hospital – Gift Shop – Elgin, IL.

Assistant Manager / Employment: 1 Year ~ 04/2005 to 02/2006 Experience in retail management. Assist Manager, open and closed gift shop, till responsibilities, Customer Service, Monitor and maintain store inventory. Price label inventory, stock shelves, cashier, supervise, train and schedule employees. Johnson Financial Group (Broker Firm) Wilmette, IL. & Entrust, Inc. Bloomingdale, IL. State Licensed Loan Officer / Licensed Insurance Agent / Employment: 3 Years ~ 02/02 to 04/05 (Market dropped) Inside/outside sales, prospecting, marketing and assisting on the financial processing of various types of loans, home refinancing, new home purchases, debt consolidation, etc. Personally made 2nd top sales loan officer monthly with a pipeline average of 4 to 9 loans a month. Brought in $1,563,250.00 in loan amount and $69,586.63 in loan officer fees in first 6 months of employment. I work independently out of my home-based office. I do all my own Marketing, Advertising, Networking with other financial advisors and realtors. Proficient skills in Calyx Point 4.0 software. In addition to this position, I am also licensed to sell and advise Health and Life Insurance including retirement investments through the S&P Index Market with the top 500 stocks & funds for capital gains and future saving programs.

RTC INDUSTRIES, INC. ROLLING MEADOWS, IL

Project Manager / Point of Purchase Display Industry (Retail/Wholesale) Employment: 1 Year ~ 9/4/00 to 9/21/01

Responsible for cost effective solutions, timely scheduling / production and managing all departments of the completion of large projects with key customer’s i.e. Nike, Timberland, Coke Cola, Disney, Quaker Oats, L’Oreal, Anheuser Bush, Procter & Gamble, etc… Responsible for achieving profit goals, time lines, and meeting deadlines while running multiple projects. Heavy weekly and monthly documentation reports, working closely with clients and suppliers to identify potential design and technology opportunities. Worked with internal and external Engineering, Design, Manufacturing, Production Control, Client services, Outside Vendors, Account executives and upper management to analyze, plan and develop successful strategic goals and operating objectives to carry out projects to a quality, profitable and timely completion.

McCANNA VALVE, CARPENTERSVILLE, IL.

Project Manager/ Industrial Ball Valve Industry (Engineering Dept.) Employment: 5 Years ~ 10/94 to 11/99 (company relocated) Responsible for the successful completion of large project orders and contributing to achieving sales and profit goals for territories Domestic and Internationally. Negotiate project contract agreements, general contract terms and conditions, review and interpret detail Engineer specifications/blueprints/and drawings, determine material requirements, estimating, material costs, quoting and negotiating final net pricing and profits on products offered. Extensive documentation and commercial terms, specification review and proposal writing to meet deadlines. Worked closely with inside and outside Quality Inspectors to determine specification requirements Internationally and Domestically. Additionally, worked closely with Inside Engineering departments and Sales Managers of various departments. Coordinated efforts with outside contractors, vendors, engineering firms and end-users regarding final price negotiations, planning, analyzing and organizing to carry out projects to completion. Typical End Users: Large Tobacco Refineries, Water, Oil, and Chemical Refineries. Additional misc. HVAC & Pump users and Commercial / Industrial Contractors.

LEE BUTTER & ASSOCIATES, ELK-GROVE VLG., IL.

Inside/Outside Sales Midwest Regional Sales Mgr. (Industrial Electrical Industry) Employment: 5 Years ~ 5/91 to 09/94 (company closed) Involved in sales, account prospecting, counter and trade shows, responsible for analyzing products and market trends. Maintained and increased sales within region of 90 customers, consisting of Distributors, OEM’s, End User’s, Utilities, Contractor’s, and Engineers in the Industrial and Commercial Markets. Monthly product training and reports. Analyzing min/max inventory levels, material control and purchasing.

• personally, doubled sales from last year, and increased again the following.

• helped update computer system with upgrade and new programs.

• analyzed product trends and maintained sales lead databases. CHICAGO INDUSTRIAL TRADING CO., ELK-GROVE VLG., IL. Procurement Consultant /Inside/outside Sales Rep. (Industrial Electrical Industry) Employment: 1 Year~ 5/90 to 5/91 (company relocated) Responsible for product procurement and sale of import /export services to key Federal and State Government accounts. Opened numerous accounts with Manufactures and distributors through comprehensive needs analysis, sales presentations, proposal writing, and negotiations.

• personally, acquired this company’s first four (4) Government accounts.

• personally, traveled to China for Industrial Trade show to increase International sales.

• profitable sales due to good customer service relations, follow-up, and prompt service.

• coordinated relationships with outside vendors to research product target to satisfy business objectives, development and new business opportunities. STEINER ELECTRIC CO., ELK-GROVE VLG., IL

Quotations / Inside Sales / Government Sales (Industrial Elec. & Water Industry) Employment: 5 1/2 Years ~ 1986 to 1990

Involved in the sales of Electrical and Electronic products. Sales and quotations with key accounts, C.T.A., U.S. Postal, Metropolitan Sanitary Dist., etc. Including OEM, end-user and contractors. Additionally performed misc. customer service tasks, weekly product training, purchasing, and handled extensive negotiations with key representatives from manufacturing firms and U.S. Government accounts.

• achieved two (2) promotions within one year.

• developed new accounts with government agencies.

• earned numerous bonus’s from Mfgrs, sales spiffs.

• sold $300,000 in first (6) months of sales.

• increased sales to $1.2M in one year and $3.5M in final year. Denny’s Restaurant Hoffman Estates, IL.

Assistant Manager

Employment: 7 Years ~ 1979 to 1986

Experience in restaurant management. Assist Manager, open and closed restaurant, till responsibilities, Customer Service, Monitor and maintain food inventory. Cashier, supervise, train and schedule employees. Recruitment and training processes, smooth out problems within workplace, address employee and customer concerns, develop strategies for better workplace efficiency and goal achievement.

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EDUCATION: WILLIAM RAINEY HARPER COLLEGE, PALATINE, IL.

• Completed two year’s studies in Business Management.

• Associates Degree.

THE COMPUTER SCHOOL, SCHAUMBURG, IL.

• Trained in Lotus 1-2-3, Word Perfect, Microsoft Word, Excel

• Trained in Level 3 programming

NATIONAL ASSOCIATION OF ELECTRICAL DISTRIBUTORS

• Completed two year’s studies in Electrical and Electronic components and products in the Industrial and Commercial Industry. ILLINOIS ASSOCIATION MORTGAGE BROKERS (IAMB)

• Completed required hours for continuing education

• Completed Fair Lending Seminar

• Completed Truth in Lending Seminar

• License Certified.

THE ACADEMY FOR ADVANCED LEARNING

• Completed required pre-license studies for Health Insurance

• Completed required pre-license studies for Life Insurance

• Completed required pre-license studies for Illinois Laws & Regulations

• License Certified.

MILWAUKEE INDUSTRIAL CONTROL SCHOOL

• Completed the Rockwell Automation/Allen Bradley Commercial Marketing Program. MEDICAR SAFETY PROGRAM

• Completed Medicar Driver School ~ DeVry University

• Certificate of Achievement ~ Driver/Attendant Certificate # MCS-10-0005-0558 MISC. STUDIES AND EDUCATIONAL ACCOMPLISHMENTS

• Completed Inside and Customer Service workshop through the Pellman Enhancement Programs.

• Microsoft Windows XP software, Excel, Lotus, Lotus Approach, Power-Point, Adobe, Publisher, Peachtree, Act, etc…

• Trained in silk screening, graphics, metal, steel, wood, labeling, and packaging processes.

• Earned numerous certificates and completed a variety of training courses in Electrical, LED Light Fixtures, Fire, Security, Automation & Industrial Tool Industry. Manufacturers listed:

• GE Lighting MGM Transformers Allen Bradley

• Panduit Asco Solenoid Valves Hubbell / Killark

• SQ D Appleton Cutler Hammer

• Ideal Crouse-Hinds Ball Valves

• Ingersoll Rand PVC Piping / Schedule 40 Sprinkler Drops

• Fire Alarms DVR & Security Surveillance Systems

• Rab Lighting Lithonia Lighting Alset Lighting

• Superior Lighting Satco Westinghouse

• Leviton Howard Lighting Other LED Measures

Additional Professional Business Plan writing and experience in Fundraising for 6 years in the professional athletic field. Personal References available upon request.

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