Supply Chain Customer Care

RESUME

KANYEMBO STEPHEN

c/o Mirriam Kanyembo Savanhu

* ******* *****, ********, ********.

R3Y 0G2

********@*****.***/ ********@*******.***

mobile: +1-204-***-**** OBJECTIVES;

To work in an environment that will benefit from my experiences, knowledge and abilities that has advancement opportunities.

To achieve this, I stride to add value to the growth of the company or organization iam working with and making a positive difference in achieving organizational goals.

CORE COMPETENCE/SKILLS

Team player, ability to pay attention to details to ensure high level of quality, ability to work under pressure and motivate others to meet tight deadlines, customer care and account management, operational efficiency, supply chain distribution, cost analysis, result driven.

EXPERIENCE:

Recent Employer BEARING MAN GROUP Zambia, @ KITWE OFFICE, an Invictus HOLDING GROUP Company, Head office JOHANNESBURG SOUTH AFRICA.

Position; Sales consultant reporting to the country Manager, JULY 4,2018 TO August 31, 2023

Duties; Management of customer accounts, customer care, preparation of quotations, inventory control, customer support, managing customers’ orders, Invoicing, daily sales analysis.

ROYAL SAYA ENTERPRISES 2012-2018

Position; Operation Manager

Supplying of submersible pumps for borehole, pump installations supervision, preparation of quotations, customer account management, sales management and marketing, supply chain management and control.

Worked at MWANAMUTO GROUP OF COMPANIES AT THE FOLLOWING COMPANIES; 2004 TO 2012, BESTOBELL ZAMBIA LIMITED

POSITION: Commercial Manager

RESPONSIBILITIES; selling, account management for customer, debt collecting, strategic planning, maintaining close contacts with the mines on the Copperbelt and north western province, ensuring that strategic products are put on contract, project and contract management, market evaluation, giving technical support to both management and customers, co-ordination of installation of water pumps, quotation preparation, sourcing for business.

. Advising the General Manager on procurement matters & negotiating with suppliers on trade terms

. Sourcing business for the company for different value-added services, which adds value to the customer whilst generating income to the company.

ACHIEVEMENTS;

Had grown the water pump income by more than 100 percent via increasing the income base, had successfully managed relationships/ resolved conflicts, had successfully sourced for business with different organization apart from listed clients, maintained good customer relationship, successfully improved the company image by explicitly emphasizing the quality of the products carried by the company and providing an excellent after service.

2001 -2003, COPPERBELT STEEL MANUFACTURING CO. LTD

POSITION HELD; Operations Officer

Oversee production process, drawing up production schedule, oversee production processes, ensure that production is cost effective, material co-ordination and control, preventive maintenance and control, ensure a healthy work environment and that safety guidelines are adhered to, review workers performance. Identify training needs

EDUCATION;

Bachelor of Science degree production and operation management, COPPERBELT UNIVERSITY, KITWE, ZAMBIA, JULY 2005.

Diploma Chartered institute of procurement and supply, UNITED KINGDOM, SEPTEMBER 2019.

COMMUNITY SERVICE;

Board of trustees, African Methodist Episcopal church, Kitwe Zambia, August 2016 to August 2022- Secretary.

Collaborated with key stakeholders to develop and implement fundraising initiatives, analyzed data to assess performance against objectives set by the Board, provided oversight for development and management of annual budgets.

ADDITIONAL INFORMATION

Iam a goal oriented person and interacts well with colleagues.My Final year thesis was survival strategies for soft drinks manufactures on the copperbelt the case of cadburry Schweppes Kitwe.

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