Sales Representative Customer Service
Resume:
Fridah Jerotich Kiplagat
****************@*****.***
CAREER OBJECTIVE
Seeking a Sales Representative role that allows me to identify and penetrate new markets, expand the customer base, and maximize revenue opportunities through innovative sales strategies and effective market research. PERSONAL STATEMENT
A highly motivated and hardworking individual, seeking for the opportunity to build upon a keen professional interest and start a career. Eventual career goal is to become a fully-qualified and experienced professional at whatever trade i undertake.
WORK EXPERIENCE
Sales Representative Koko Networks, Nairobi June 2021- Present
Achieve and consistently exceed monthly and quarterly sales targets, contributing to revenue growth and market expansion.
Utilize CRM tools and sales tracking systems to manage customer interactions, track leads, and report on sales performance.
Participate in ongoing sales training and product knowledge sessions to stay up-to-date with industry trends and product offerings.
Conduct product demonstrations and presentations to showcase the advantages of Koko's clean energy solutions.
Actively engage in lead generation and prospecting activities to expand the customer base.
Represent Koko Networks at industry events, trade shows, and community outreach programs to enhance brand awareness and reputation.
Customer Service Representative Koko Networks, Nairobi Nov 2020- April 2021
Effectively managed a high volume of incoming customer calls, emails, and inquiries, providing prompt and accurate responses.
Demonstrated a strong knowledge of Koko's clean energy products, services, and operational processes to assist customers effectively.
Resolved customer issues, complaints, and service requests efficiently, ensuring a high level of customer satisfaction.
Collaborated closely with the sales and technical teams to address customer needs and provide timely solutions.
Conducted follow-up calls to ensure customer satisfaction and gather feedback for continuous improvement. Sales Representative Zuku Home Fibre, Nairobi Nov 2019- Feb 2020
Acted as a frontline representative for Zuku Home Fibre, a leading telecommunications company, in Nairobi.
Successfully promoted and sold Zuku Home Fibre internet and television services to residential customers.
Demonstrated in-depth knowledge of the company's product offerings and pricing plans to potential customers.
Utilized effective sales strategies and communication skills to engage and persuade customers to subscribe to Zuku services.
Technician Hezelsoft, Nairobi Sept 2019 – Sept 2010
Managing all on-site installation, repair and maintenance
Document processes on a daily basis and give a timely detailed service reports
Operate vehicle in a safely manner and use field automation systems
Follow all company’s filed procedures and protocols EDUCATION AND PROFESSIONAL
KIPS Technical College - 2017- 2019
Award - Certificate in Business Management
St Peters Girls’ High School Eisero - 2012 - 2016
Award - Kenya Certificate of Secondary Education
Kapcheptek Primary School - 2003 - 2011
Award - Kenya Certificate of Primary Education
HOBBIES
Travelling
Helping the Needy
Reading Books
REFEREES
1. Mr. Divinah Koech
Principal
St Peters Girls High School
2. Mr. Isaac Luvayi
Manager
KIPS Technical College
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3. Douglas Sande
Supervisor
***********@*****.***
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