Customer Service Data Entry
Resume:
Kristen Mullins
Prattville, AL *****
*************@*****.***
I bring knowledge and experience from within the healthcare industry. I am adept in computer database
programs offering exceptional customer service with great communication skills. I am proficient in Microsoft operating systems and Microsoft applications such as Word and Excel. I have excellent analytical, organizational, and problem solving skills. I work well in a team environment or individually, and have the ability to learn new computer software and office systems quickly. TECHNICAL/PROFESSIONAL SKILLS
Advanced data entry
Proficient in 10-key
Human Relations
Internet Proficient
Fast Learner
Comfortable supervising 20+ employees
Filing
Typing 35-40 wpm
Above-average customer service skills
Comfortable with Windows, Microsoft Word, & Excel
Able to deal with complicated situations with customers Past and present experience with multi-line telephones, copy machine, and fax machine Present experience as receptionist and administrative assistant Work Experience
Customer Service Representative (remote)
Optum rx - Montgomery, AL
August 2022 to Present
Answer calls & input medications & medical history Work reports
Assist pharmacies with rejections
Work faxes from Hospice
Work reject files
Manage about 10 people
Assistant Manager
Advance Auto Parts - Prattville, AL
December 2019 to Present
Seasonal Target Team Member
Target
October 2019 to January 2020
Patient Scheduler/ Counselor
Plastic Surgery Associates of Montgomery
April 2019 to October 2019
• Answer Phone
• Pull Charts
• Schedule Appointments
• Medical Billing
• Handle Referrals
• Help Patients
• Filing Duties
• Fill in on the spa side when needed
LiftOne
Service Coordinator
● Update Reports
Data entry
Dispatch Service Calls
December 2017 to March 2019
of orders
● Assist Technicians
Lead CSR
Lincare
July 2017 to December 2017
Work Reports
● Schedule Deliveries
● Answer phones
● Data entry of orders
● Help customers
● Stock
● Order Inventory
Office Manager/CSR
Prattmed
January 2013 to July 2017
Manage employees
● Work reports
● Answer phones
● Put in orders
● Help customers
● Order inventory
● Deliver equipment when needed
● Stock shelves
Operation Services Analyst
HospiScript Services LLC
September 2011 to January 2013
Investigate system problems and workflow problems
● Monitor Customer Service/Concept quality
● Test system releases before uploading to live production
● Assess the need for system enhancement/changes
● Correspond with Internal Support representatives on system issues
● Correspond with all levels of HospiScript employees
● Conducting training classes as needed for all employees to support them with the HospiScript business need such as drug names and usages, drug labeling, system procedures, phone etiquette, pharmacy claims, problem solving, medical terminology, etc.
● Accurately completes special projects assigned
● Follows all policies and procedures relating to job responsibilities
● Performs other duties as assigned by management
● Exhibits compliant and ethical behavior in the performance of job responsibilities, including complying with all applicable federal and state laws and regulations, Catalyst Health Solutions Ins.'s Code of Conduct, Business Ethics Policies and Procedures and other policies and procedures applicable to position
● Actively participates in Catalyst Health Solutions Inc.'s Compliance and Ethics Program, including attending annual compliance and ethics training and reporting suspected violations of the law or Catalyst Health Solutions policies and procedures via Catalyst Health Solutions Procedures for Reporting Incidents of Possible Improper Employment Practices, Misconduct, or Improper Financial/Accounting Practices
CSR - Customer Service Representative
HospiScript Services LLC
January 2007 to January 2013
Senior Team Lead/Receptionist
HospiScript Services LLC
October 2009 to September 2011
Monitor employees daily by submitting reports on tardiness & absenteeism
● Serving as a primary point of contact for a specific team
● Oversee and assist with special projects, productivity of floorwalkers and team members, headset inventory, call center/supervisor supply orders
● Execute a recognition program for a specific team
● Assist upper management and account managers with daily operational tasks
● Making sure phone and fax server are working properly every morning at 7am
● Assist with the training of new hires
● Serve as a backfill for the receptionist or administrative assistant when needed Customer Service Representative/ Receptionist
HospiScript Services LLC
January 2008 to October 2009
Utilize multi-media functions (phone calls, faxes, e-mail) to accurately inputs patient eligibility, medical history, clinical data, and updates medication profiles in a contact center data base. Assist the pharmacy division in claims processing by providing information needed to process the claims, i.e. member information, claim routing information
● Assist with and researches all information related to pharmacy rejections
● Provide patient medication profiles to facility pharmacies
● Input manual claim data into the database for claims outside of the processing window
● Process medication overrides for dosage changes or RTS
● Input appropriate call-tracking notes with each call, fax, e-mail, or electronic file received Pharmacy Technician
Baptist Medical Center
May 2006 to August 2006
Receiving prescriptions, counting tablets, and labeling prescription bottles for patient pick-up
● Answering phones, assisting patients with new written prescriptions, stocking shelves, pricing and filling prescriptions
● Receiving electronic prescriptions via fax machine from doctors' offices, preparing sterile solutions and delivering medications to nurses/physicians
● Record the information about the prescribed medications onto patient's profile
● Telephone communications, Cash register operation, and Human relations Pharmacy Technician
Unicare
August 2004 to May 2006
Receiving new and existing prescription from patients, receiving electronic prescriptions via fax machine from doctors' offices
● Counting tablets, labeling prescription bottles for patient pick-up, preparing sterile solution for nurse/ physician delivery
● Record vital information regarding medications prescribed onto patient's profile
● Answering phones, Cash register operation, fax & copy machine operation, pricing and filling prescriptions, stocking shelves with medications needed to insure patients medications can be filled in a timely manner
● Direct assistance with Head Pharmacist to help fill prescription orders to be available upon requested patient pick-up
Education
High School Diploma
Prattville High School - Prattville, AL
Skills
• Pharmacy Technician Experience
• Medical Scheduling
• Phone Etiquette
• Insurance Verification
• Medical Terminology
• ICD-10
• Medical Billing
• CPT Coding
• 10 Key Data Entry
• EMR Systems
• ICD-9
• Accounts Receivable
• Medical Coding
• Medical Records
• Microsoft Access
• Medical Office Experience
• QuickBooks
• Anatomy Knowledge
• Hospital Experience
• Triage
• HIPAA
• ICD Coding
• Quality Assurance
• Cerner
• Supervising Experience
• Accounting
• Microsoft Powerpoint
Certifications and Licenses
Driver's License
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